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Karen Hyman (hyman@sjrlc) Texas Library Association April 4, 2003

Multi-type Regional Cooperation. Karen Hyman (hyman@sjrlc.org) Texas Library Association April 4, 2003. Multi-type regional cooperatives ? ? ? [Multiple choice].

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Karen Hyman (hyman@sjrlc) Texas Library Association April 4, 2003

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  1. Multi-type Regional Cooperation Karen Hyman (hyman@sjrlc.org) Texas Library Association April 4, 2003

  2. Multi-type regional cooperatives???[Multiple choice] • A. “lead and encourage collaboration, resource sharing, staff development, and innovations to insure that people receive excellent, up-to-date library services.” • B. “are responsive to taxpayer’s increasing wariness of any library services that cannot be accessed by the whole community.” • C. “allow libraries to get in on the change and be part of a support group.” • D. “are an outdated ‘70’s concept.” Answer: A, B and C !

  3. In New Jersey… • Multi-type network since 1984. • Four regional cooperatives – membership organizations, established in law and regulation. • Stable (or static) Network budget: $4.7 million (augmented by $1.3 million for databases, technology bond $ and LSTA. • Expanded definition of resource sharing: from sharing our stuff to joint acquisition and project development.

  4. Resource Sharing of the Past assumed… • Resource sharing was an extra. • Resource sharing was relatively unknown. • Communication was slow and limited. • Technology was proprietary and expensive – when there was any. • Library resource sharing was the only game in town. • People would drive, wait, and play by our rules. • Giving money to libraries was a self-evident good. • Majority of libraries in passive recipient mode. • Static programs and budgets.

  5. In NJ, in the past three years… • Growth of • Web based services directly available to the end user: databases, Jersey Cat ILL, Q and A NJ, Tutor.com. • Cooperatively staffed services – libraries provide labor. • Regional administration of statewide services. • “Opportunistic” services: statewide summer reading, Governor’s reading club, One Book NJ. • Recruitment, leadership development, marketing • Partnerships.

  6. Highly successful regional networks are…research and development incubators. • Helping libraries get in near the beginning of a change. • Providing a support group of others working out the issues as they move along.

  7. Highly successful regional networks are…risk managers. • Helping libraries become more adventurous, curious, and technically proficient and more willing to work outside of their own comfort level. • Helping libraries achieve a sense of equilibrium while standing on a moving vehicle.

  8. Highly successful regional networks are…human resource developers. • Recruiting • Training • Developing leadership • Energizing • Making offers too good to refuse.

  9. Highly successful regional networks are…advocates. • Developing and maintaining relationships business and industry groups, elected officials and other opinion leaders. • Supporting member library advocacy efforts. • Working with professional associations and the State Library to establish and promote library funding priorities. • Honoring library advocates at network “events.”

  10. Highly successful regional networks are…planners. • Involving people at all levels of the organization. • Finding, listening and responding to every great idea. • Focusing on results as defined by the end user.

  11. Highly successful regional networks are…excellent problem solvers. • Defining the big problem • Focusing on the big result • Invested • Creative • Persistent

  12. Highly successful regional networks are…savvy marketers. • Looking outward, facing the future, and seeing the big picture as well as the details that count. • Spearheading marketing campaigns. • Fostering market research. • Implementing and packaging shared services that resonate with the public.

  13. QandANJ…Real feedback from real users • Interaction with a live person: “I was talking to a real person not a computer!” • Professional help finding the answer: “The librarian found information that my Mom and I had been looking for and could not find no matter where we looked.” • Always open: “I got the answers I needed, especially when the library was closed.” “[My] first contact was at 2 am Sunday morning.” • The Library came to me: “I am house-bound …this opportunity is greatly appreciated.” “I didn’t have to go out in the rain.” • Fast: “I like the fact that you get an immediate answer to your question instead of having to click on a hundred different links and still not find the information you need.

  14. Highly successful regional networks… • Have a strong vision for the future. • Believe in themselves and their collective ability to figure out how to make libraries and resource sharing work for people today. • Support highly successful libraries.

  15. Contact Information: Karen Hyman Executive Director South Jersey Regional Library Cooperative 10 Foster Avenue, Suite F-3 Gibbsboro, NJ 08026 856 346-1222 FAX: 856 346-2839 Email: hyman@sjrlc.org

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