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Haringey Council. Public Libraries in England and Wales Key Challenges for the 21 st Century. Diana Edmonds Assistant Director, Culture, Libraries and Learning 23rd May 2011. 1. Getting the Business. Or the customers through the door.

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Haringey Council

Public Libraries in England and Wales

Key Challenges for the 21st Century

Diana Edmonds

Assistant Director, Culture, Libraries and Learning

23rd May 2011


1.Getting the Business

  • Or the customers through the door


Haringey Experience demonstrates that customers are attracted by relevant services

  • Dramatic increase in use levels

  • Wood Green currently has the busiest libraries in London


2. Getting the Money to Provide the Service attracted by relevant services

  • Money for buildings

  • Money for stock

  • Money for IT

  • Money for staff


Money for Buildings attracted by relevant services

  • Buildings often in wrong place

  • Poorly maintained

  • Limited capital within the Authority

  • Need to use “other people’s” money to build libraries


In Haringey, we have used funds from: attracted by relevant services

  • Big Lottery

  • NDC

  • Europe

  • PCT

  • Department of Education (via Connexions)

  • Skills Funding Agency

  • MLA

  • UK On-line

  • And we are constantly looking for more


Money for Stock attracted by relevant services

  • Usually has to come from the Local Authoritybut

  • Are occasional opportunities to gain external funding

  • But essential to maintain funds to ensure the offer remains attractive to the customer


Stock Purchase and Acquisition needs to be Lean and Mean attracted by relevant services

  • Don’t believe Price Waterhouse Coopers Report!



Allocation Model attracted by relevant services



Money for IT attracted by relevant services

  • Big Lottery Fund provided People’s Network funding which forced public libraries into the 20th Century

  • Problem to maintain this provision as need to modernise occurs


Money for IT attracted by relevant services

  • Also need to introduce newer technologies, specifically RFID, to modernise processes

  • 1 year payback on RFID installations in terms of staff reductions


Self issue
Self Issue attracted by relevant services


Return
Return attracted by relevant services


Sorter
Sorter attracted by relevant services


The impact of wireless
The Impact of Wireless attracted by relevant services


Money for Staff attracted by relevant services

  • Major cost in a public library service

  • Normally at least 60%

  • Key area for cost cutting and therefore professionalism debate a real issue

  • At Haringey, labour costs are currently running at 56%


Money for Staff attracted by relevant services

  • Staff behaviour also a key issue

  • Problem with sickness management

  • Advantageous contracts


Money for Staff attracted by relevant services

  • Key drive to reduce staff costs

  • RFID increasingly significant


Budget Overview attracted by relevant services

  • Each year operate the Service with budget minus same




Individual learning resources
Individual Learning Resources attracted by relevant services


Collaborative learning spaces
Collaborative Learning Spaces attracted by relevant services


Cultural spaces
Cultural Spaces attracted by relevant services


Summary attracted by relevant services

  • Running a public library requires:

  • Customer focus

  • Entrepreneurial skill

  • Courage


And now? attracted by relevant services

What about the cuts?


Libraries are under significant pressure attracted by relevant services



The Future help………

……. Is the future


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