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Haringey Council. Public Libraries in England and Wales Key Challenges for the 21 st Century. Diana Edmonds Assistant Director, Culture, Libraries and Learning 23rd May 2011. 1. Getting the Business. Or the customers through the door.

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slide1

Haringey Council

Public Libraries in England and Wales

Key Challenges for the 21st Century

Diana Edmonds

Assistant Director, Culture, Libraries and Learning

23rd May 2011

slide2

1.Getting the Business

  • Or the customers through the door
slide3

Haringey Experience demonstrates that customers are attracted by relevant services

  • Dramatic increase in use levels
  • Wood Green currently has the busiest libraries in London
slide4

2. Getting the Money to Provide the Service

  • Money for buildings
  • Money for stock
  • Money for IT
  • Money for staff
slide5

Money for Buildings

  • Buildings often in wrong place
  • Poorly maintained
  • Limited capital within the Authority
  • Need to use “other people’s” money to build libraries
slide6

In Haringey, we have used funds from:

  • Big Lottery
  • NDC
  • Europe
  • PCT
  • Department of Education (via Connexions)
  • Skills Funding Agency
  • MLA
  • UK On-line
  • And we are constantly looking for more
slide7

Money for Stock

  • Usually has to come from the Local Authoritybut
  • Are occasional opportunities to gain external funding
  • But essential to maintain funds to ensure the offer remains attractive to the customer
slide8

Stock Purchase and Acquisition needs to be Lean and Mean

  • Don’t believe Price Waterhouse Coopers Report!
slide9

Haringey outsources all processing and some selection

  • Buys as low as possible
  • Has minimal staff (1)
slide12

Money for IT

  • Big Lottery Fund provided People’s Network funding which forced public libraries into the 20th Century
  • Problem to maintain this provision as need to modernise occurs
slide13

Money for IT

  • Also need to introduce newer technologies, specifically RFID, to modernise processes
  • 1 year payback on RFID installations in terms of staff reductions
slide18

Money for Staff

  • Major cost in a public library service
  • Normally at least 60%
  • Key area for cost cutting and therefore professionalism debate a real issue
  • At Haringey, labour costs are currently running at 56%
slide19

Money for Staff

  • Staff behaviour also a key issue
  • Problem with sickness management
  • Advantageous contracts
slide20

Money for Staff

  • Key drive to reduce staff costs
  • RFID increasingly significant
slide21

Budget Overview

  • Each year operate the Service with budget minus same
slide27

Summary

  • Running a public library requires:
  • Customer focus
  • Entrepreneurial skill
  • Courage
slide28
And now?

What about the cuts?

slide31
The Future

……. Is the future

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