Greater baden medical services workforce development
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Greater Baden Medical Services Workforce Development. Fiorella Carhuaz, BA Psych. Focusing on Interpreter Trainings/Cultural Competence and HR policy for bilingual positions. Diverse Population.

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Greater Baden Medical Services Workforce Development

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Greater baden medical services workforce development

Greater Baden Medical ServicesWorkforce Development

Fiorella Carhuaz, BA Psych

Focusing on Interpreter Trainings/Cultural Competence and HR policy for bilingual positions.


Diverse population

Diverse Population

In order to satisfy the needs of our diverse population Greater Baden Medical Services has increased its Workforce Development efforts.


Interpretation at greater baden

Interpretation at Greater Baden

In House Program:

  • language assessment

  • training

  • shadowing

  • observation

  • annual competencies

  • quarterly meetings.


Interpreter training

Interpreter Training

Interpreter Training- 48 hours of Community Interpreter Training/Medical Terminology for Interpreters. Training given on-site to In-House Interpreters and is now being offered to external agencies.


Completed first training

Completed first training

  • We have successfully completed our first training in March 2013.

  • Issue: Specialized training/certificates awarded gave employees opportunities to take their new skills with them.

  • How to Resolve issue: suggested HR training policy for the retention of newly trained employees.


Cultural competence training

Cultural Competence Training

  • New employee orientation: Include Title VI and Cultural Competence training. 3 hour training.

  • We have developed a mini curriculum and we also facilitate Kaiser Permanente’s Diversity Health Series Videos.

  • The most important aspect of the training is to be able to show participants how they can apply what they learn at work.


Issue generalizations

Issue: Generalizations

  • We avoid generalizations in the training. Focus not only on similarities with other cultures but also individual differences within same culture.

  • The videos are helpful in depicting minority populations in a healthcare setting; we must offer ample opportunities for employees to discuss how they can apply training at work.


Suggestion for improvement

Suggestion for Improvement

  • Give training to ALL employees.

  • Provide different times/days that work for different schedules.

  • Extend training. Have trainer attend a week long Training of Trainers on Cultural Competence.


Trainings suggestions

Trainings Suggestions

  • Suggestion to have a Training for providers in How To Work with an Interpreter, tips for running a smooth encounter, list of DO NOTs and cultural competence.

  • Success: Curriculum developed

  • Issue: Being able to establish this training organization wide.

  • Resolved?: In progress


Hr hiring policy bilingual positions

HR Hiring Policy/Bilingual Positions

  • HR Hiring policy for bilingual positions is constantly revised.

  • Any employee wishing to utilize their non English language will have to go through a language assessment through an external agency.


Contact information

Contact Information

Fiorella Carhuaz

Interpretation/Education Specialist

Greater Baden Medical Services, Inc

Contact information:

[email protected] or (301)599-0460 ext 3332


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