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Communication in International Management

Communication in International Management. Structure : 1. Role of information in communication 2. Dimensions of communication 3. Process of international communication 4. Efficiency of communication. 1. Role of information in communication. 1. Role of information in communication.

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Communication in International Management

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  1. Communication in International Management

  2. Structure: 1. Role of information in communication 2. Dimensions of communication 3. Process of international communication 4. Efficiency of communication

  3. 1. Role of information in communication

  4. 1. Role of information in communication • Objectives of managerial communication: - Achieving a corporate identity - Forming a positive corporate image. • Types of information: - Absolute information - Distributed information. • Types of environments in business communication: - Random-Quiet Environment - Quiet-Clustered Environment - Disturbed-Reactive Environment - Turbulent Environment.

  5. 2. Dimensions of communication

  6. 2. Dimensions of communication • Models of communication: - Shannon-Weaver Model  “Arrow Approach” - Circuit communication - Schramm Model  Interactive communication - Campbell-Level Model  Behavioral Model.

  7. 3. Process of international communication

  8. 3. Process of international communication (1) • Elements of communication: - Message - Channels of communication - Selecting ways and channels of communication - Flows of communication. • Means of communication: - Oral communication - Written communication - Non-verbal communication.

  9. 3. Process of international communication (2) • Non-verbal communication:  Body language: - Emblematic gestures - Illustrative gestures - Emotional gestures - Regulating gestures - Adapting gestures  Environment language: - Communication distance: intimate; personal; social; public - Clothing  Voice language (para-language).

  10. 3. Process of international communication (3) • Communication impact analysis: - Selectivity degree - Understanding degree - Credibility degree - Interaction degree - Action degree. • Influence of culture on communication.

  11. 3. Process of international communication (4) • Types of communication: - Formal communication - Informal communication. • Flows of communication: - Top down communication - Bottom up communication - Horizontal communication - Crossways communication.

  12. 4. Efficiency of communication

  13. 4. Efficiency of communication (1) • Barriers in communication: - Considering false premises - Information abundance - Lack of communication strategy - Lack of clarity and precision - Choosing an inappropriate communication channel - Risk of message distortion.

  14. 4. Efficiency of communication(2) • Specific barriers in international communication:  Language barriers  Cultural barriers  Perception barriers: - Stereotypes - Halo effect - Selective perception - Projection.

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