Intercultural Communication in International organizations
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Intercultural Communication in International organizations

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Intercultural Communication in International organizations

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1. Intercultural Communication in International organizations COM 372 John R. Baldwin jrbaldw@ilstu.edu 1

2. 5 Aspects of Organizations Existence of a social collective Organizational and individual goals Coordinating activities Organizational Structure Embedded within an environment of other organizations 2

3. Organizational Cultures (Bantz, 1993) Messages Vocabulary Themes Temporality Architecture Symbolic forms Metaphors Stories Fantasy themes Expectations Norm Roles Agenda Motives Style Purpose: Locating meanings, values 3

4. Organizational Cultures (Bantz, 1993) What is Organizational Culture??? (BGM&S, Ch. 15, p. 7) 4

5. Organizational Cultures (Bantz, 1993) Messages Vocabulary Themes Temporality Architecture Symbolic forms Metaphors Stories Fantasy themes Expectations Norm Roles Agenda Motives Style Purpose: Locating meanings, values 5

6. Organizational Cultures Understanding organizational cultures (p. 23) Relationship between employees and organization Hierarchical system (supervisors, subordinates) General employee views about ?destiny, mission and objectives, and their roles in all of this? (p. 23) 6

7. Organizational Cultures Corporate Culture Models Family Eiffel Tower Guided Missile Incubator 7

8. Cultural variation in organizations Trompenaars & Hampden-Turner Individualism-communitarianism Neutral-affective Specific-diffusive Achievement-ascription Hofstede etc. Individualism-collectivism Power distance Masculinity-femininity Uncertainty avoidance Long/short-term orientation 8

9. Cultural variation in organizations Time (is not on our side) Sequential/monochronic/ linear-active versus synchronic/polychronic/ multi-active Thought?speech Impulsive Reflective Reactive 9

10. 10

11. Cultural variation in organizations Mini-Case-Study: Your company is opening a new branch in Jakarta (Indonesia). Going back to different cultural orientations, brainstorm for a list of all the ways you can think of that your organization might need to change to work in the new culture. Discussion Question: How is the current generation of young men and women characterized in your culture? Do you think, as some reports suggest, that today?s generation is made up of entitled, narcissistic, self-absorbed, and self-obsessed praise seekers worldwide? 11

12. Globalization and the changing workplace Monolithic: Highly homogenous; work within one country Multinational/Plural: Identify with one country, but work in others Multicultural: Values cultural diversity, absence of prejudice, minimal intergroup conflict International: Identify with two or more countries, with people in each culture following own cultural attributes Global: Identify with global system; treat world as integrated whole, operate ?borderless,? asset exchange Transnational: Make selective decisions for each country, flexible; empower local subsidiaries to play key role; develops shared vision THOGHT QUESTION: How ?diverse? is your organization? (pp. 21-22) 12 Types of organizations

13. Globalization and the changing workplace 13 What is Globalization?

14. Globalization and the changing workplace Monolithic: Highly homogenous; work within one country Multinational/Plural: Identify with one country, but work in others Multicultural: Values cultural diversity, absence of prejudice, minimal intergroup conflict International: Identify with two or more countries, with people in each culture following own cultural attributes Global: Identify with global system; treat world as integrated whole, operate ?borderless,? asset exchange Transnational: Make selective decisions for each country, flexible; empower local subsidiaries to play key role; develops shared vision THOGHT QUESTION: How ?diverse? is your organization? (pp. 21-22) 14 Types of organizations

15. Globalization and the changing workplace Terms & Ideas Knowledge workers Changing social contract Boundaryless careers Portfolio career Virtual work & organizations Protean careers Cultural synergy Cultural intelligence Convergence versus divergence perspectives 15

16. Globalization and changin workplace What are some ways globalization is changing organizations worldwide? What are some strengths and limitations of such changes? Social responsibility: One emerging value: What are some key socially responsible values you think should guide you in your own work? What are some concrete things you can do, as an entry-level worker, as you enter your new organizational life? 16


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