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Social Networking Technology Usage on Web Service Projects

Social Networking Technology Usage on Web Service Projects. Supannika Koolmanojwong Di Wu {koolmano, diwu@usc.edu}. Agenda. Social Networking Technology in Software Engineering Class Social Networking – Web Services Project LA County Generation Web Initiative

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Social Networking Technology Usage on Web Service Projects

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  1. Social Networking Technology Usage on Web Service Projects Supannika Koolmanojwong Di Wu {koolmano, diwu@usc.edu}

  2. Agenda • Social Networking Technology in Software Engineering Class • Social Networking – Web Services Project • LA County Generation Web Initiative • Social Networking Tools for Librarians • USC Thai Student Association • WikiWinWin • Introduction • Tool • Current Progress • Future Work ©USC-CSSE

  3. Trends of Social Networking Technology in Software Engineering Class • Previous Years • Mature Technology • Discussion board, group email • Fall 2007-Spring 2008 • Leading edge Technology • RSS Feed, Web 2.0 • More clients demand ©USC-CSSE

  4. LA County Generation Web InitiativeDepartment of Parks and Recreation • Objectives: - Encourage the young generation to visit and interact with Department’s website • Interesting Website Design • Blog • - Advertise activities of the Department through social network websites • RSS feed to social networking sites ©USC-CSSE

  5. LA County Generation Web Initiative: Project Framework Content Management Module RSS Management Module Park Information Event Information RSS Feed Activity Information Social Networking Tools Yahoo360 facebook iGoogle ©USC-CSSE

  6. LA County Generation Web Initiative: Facebook ©USC-CSSE

  7. LA County Generation Web Initiative: iGoogle ©USC-CSSE

  8. LA County Generation Web Initiative: Yahoo360 ©USC-CSSE

  9. LA County Generation Web Initiative: My Blog ©USC-CSSE

  10. Social Networking Tool for Librarians • Objectives: • Need an online social network for Librarians • The current ones do not meet specialized needs of librarians Administrator Ning.com Social Networking Services Web Browser Librarians ©USC-CSSE

  11. Social Networking Tool for Librarians • Features • Private group • Invitation to join the group • Application form • Address book • Check online status • Different levels of File sharing • Customized User interface • Blog, text messages, forum, broadcast ©USC-CSSE

  12. Social Networking Tool for Librarians ©USC-CSSE

  13. Social Networking Tool for Librarians ©USC-CSSE

  14. USC Thai Student Association ©USC-CSSE

  15. Agenda • Social Networking Technology in Software Engineering Class • Social Networking – Web Services Project • LA County Generation Web Initiative • Social Networking Tools for Librarians • USC Thai Student Association • WikiWinWin • Introduction • Tool • Current Progress • Future Work ©USC-CSSE

  16. WikiWinWin – Introduction • Improve on the existing EasyWinWin tool • Benefit from Prof. Majchrzak’s research on using wiki • Shaping role ©USC-CSSE

  17. Example of a Shaper: Howard* • 75-person software engineering group at a multi-billion dollar tech company • “I spend up to two hours a day working on the wiki. Much of this time I reorganize other people’s materials, rename pages, create new links on the home page, or restructure the home page. Benefits aren’t to mean personally, but they help the group collaborate more effectively. They can find things easier” *Ann Majchrzak, USC Marshall School of Business, 2006 ©USC-CSSE

  18. Wiki Shapers Add Business Value to PKC ©USC-CSSE

  19. WikiWinWin – Tool (1) Web-based Columbus, OH Hartford, CT Changes & email notification New York Project Client Team #10 - REEO Database: Resources for Educational and Employment Opportunities ©USC-CSSE

  20. WikiWinWin – Tool (2) View WIOA Input Win Conditions Prioritize Win Conditions Client participate negotiation in WikiWinWin WIOA – Win Conditions, Issues, Options, Agreements ©USC-CSSE

  21. WikiWinWin – Tool (3) Initial ideas surfaced at the meeting Shaper organize them into a prospective win condition after the meeting Stakeholders engage in a further discussion Shaper facilitate negotiation in WikiWinWin ©USC-CSSE

  22. WikiWinWin – Current Progress (1) • Initial Evaluation (fall 07) • 20 real-client, e-service projects • Co-located and remote participants in each team • Applied the “shaper” role • Exercised synchronous and asynchronous patterns ©USC-CSSE

  23. WikiWinWin – Current Progress (2) LCO package quality shortfall vs. usage by team LCO package quality shortfall vs. usage by shaper ©USC-CSSE • Initial Results (fall 07) • Correlation between usage aspect and outcome • Not all positive feedbacks

  24. WikiWinWin – Future Work • Baseline for Improvement • Tool • Simplify GUI, shaper functions • Provide better overview page and report layout • Preparation (software engineering course) • More context setting and training for clients • Better preparation for the shaper role • Evaluate again in fall 08 • URL: http://pattaya.usc.edu/twiki/bin/view • Contact: diwu@usc.edu ©USC-CSSE

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