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Relevant search doesn’t work correctly.

Relevant search doesn’t work correctly. Problem Summary. When we enter the text to the Request Support menu on Self-Service Portal, context search doesn’t work correctly. Especially Japanese words doesn’t search. Relevant search doesn’t work correctly.

amir-hart
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Relevant search doesn’t work correctly.

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  1. Relevant search doesn’t work correctly. Problem Summary • When we enter the text to the Request Support menu on Self-Service Portal, context search doesn’t work correctly. • Especially Japanesewords doesn’t search.

  2. Relevant search doesn’t work correctly. • IT Article, User Questions,catalogue aren’t searched shortly after entering description. v v Relevant articles, questions, and Catalog items aren’t displayed.

  3. Relevant search doesn’t work correctly. • But, after clicking “After friends” or “Help Friends” menu, “Select a support offering” are displayed. But IT Articles and User Questions are not displayed. • Of course I’ve already register IT Articles and User Questions matching this Request. v ②Click this menu. ③Back to this menu ①Write some words. ④But these are not displayed. v ④Then results were displayed .

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