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A New Decade –

U.S. General Services Administration. Federal Acquisition Service. Priority Telecommunications Services Frank J. Suraci GETS/WPS Program Manager National Communications System May 16, 2012. A New Decade –. – But Old Threats Remain. Agenda. National Communications System (NCS) Overview

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A New Decade –

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  1. U.S. General Services Administration. Federal Acquisition Service.Priority Telecommunications ServicesFrank J. SuraciGETS/WPS Program ManagerNational Communications SystemMay 16, 2012

  2. A New Decade – – But Old Threats Remain

  3. Agenda • National Communications System (NCS) Overview • Government Emergency Telecommunications Service (GETS) • Wireless Priority Service (WPS) • Ordering GETS and WPS • Telecommunications Service Priority (TSP) • Summary and Wrap-up

  4. NCS Mission: EO 12472 Assignment of National Security and Emergency Preparedness Telecommunications Functions “The mission of the NCS shall be to assist the President, the National Security Council, the Homeland Security Council, the Director of the Office of Science and Technology Policy and the Director of the Office of Management and Budget in the … provision of national security and emergency preparedness communications for the Federal government under all circumstances, including crisis or emergency, attack, recovery and reconstitution.”

  5. NCS Organization President Government Arm Industry Arm OSTP NSS OMB Committee of Principals (COP) National Security Telecommunications Advisory Committee (NSTAC) Hon. Janet Napolitano NCS Executive Agent Secretary of Homeland Security Manager, NCS Deputy Under SecretaryNational Protection and Programs Council of Representatives (COR) Assistant Secretary for Cybersecurity & Communications Legend Direction Coordination Advisement Director & Dep Manager, NCS Office of the Manager, NCS (OMNCS) Staff

  6. NCS Partnerships Industry Interagency COP • National Communications System (NCS) • Executive Office of the President • Executive Agent - Secretary of Homeland Security • 24 Departments/Agencies • National Security Telecommunications Advisory Committee • Advises the President • 30 Senior Executives * LEVEL 3 (Chair) AKAMAI AVAYA AT&T CIENA CSC FRONTIER (V Chair) HARRIS INTELSAT JUNIPER LOCKHEED MARTIN QWEST RAYTHEON ROCKWELL COLLINS SPRINT NEXTEL TELCORDIA TYCO CONNECTIVITY VERISIGN VERIZON * not to exceed DOS TREAS DOD DOJ DOI USDA DOC HHS DOT DOE CIA DHS GSA NASA VA FEMA FCC JCS NTIA ODNI NRC USPS FRB NSA

  7. National Security Emergency Preparedness HIGH Nuclear War Strategic Cyber War Conventional War Local Response Theater Cyber War Level of Impact Mobilization Special Operations Terrorism (includes Cyber) Coordinated Response Civil Disorder Floods Earthquakes Cable Cut Hurricanes Tornados Power Outage LOW HIGH Probability of Occurrence NS/EP Programs Support the Entire Threat Spectrum NS/EP Programs enhance call completion in a degraded or stressed public switched network to support essential NS/EP communications in order to respond to a wide range of emergencies...

  8. Mobile Switch Emergencies Can Cause Network Congestion GETS addresses wireline congestion… Local Exchange Networks Local Exchange Networks AT&T Verizon Business Sprint Mobile Mobile Switch Switch WPS addresses wireless congestion… … at call origination, call termination, and all points in between!

  9. Based on the PSN* Service Contracts Integration Contract – With CSC Acquisition Objectives and Strategy Strategy Objectives >$500 B Infrastructure Early Implementation >151 M Access Lines >14 K Wireline Switches >7.5 K Wireless Switches Incremental Improvements - With AT&T, VzB (MCI), and Sprint (Transport -- Backbone, Incremental Improvements) Technology Currency…. and COTS Standards No Government Owned Equip - Priority on >87% LEC Access Lines (including AK, HI and PR) - Wireless end-to-end priority - Software Feature Upgrades Maximize Leverage Of PSN Meets White House Requirement * Based on FCC 2010 data Supports NS/EP Users

  10. Eligibility Criteria National Security/Emergency Preparedness (NS/EP) Community • National Security Leadership • National Security Posture and U.S. Population Attack Warning • Public Health Safety andMaintenance of Law and Order • Public Welfare and Maintenance of National Economic Posture • Disaster Recovery (Non-Federal users require NCS member sponsorship – typically done by Office of the Manager, NCS)

  11. Agenda • National Communications System (NCS) Overview • Government Emergency Telecommunications Service (GETS) • Wireless Priority Service (WPS) • Ordering GETS and WPS • Telecommunications Service Priority (TSP) • Summary and Wrap-up

  12. FAX PSTN WITH: ACCESS AUTHORIZATION ENHANCED ROUTING PRIORITY TREATMENT GETS Ops Concept DSN INMARSAT PBX INTERNATIONAL Diplomatic Telecommunications Service (DTS) FTS/NETWORX

  13. The GETS PIN Card A calling card-type PIN Card is easily understood by the NS/EP User, simplifying GETS usage GETS priority is invoked “call-by-call” GETS is a "ubiquitous" service in the PSTN…… if you can get a DIAL TONE, you can make a GETS call – to include from your Wireless!

  14. High Probability of Completion (HPC) Features • NS/EP Call Marking • Signaling Priority • Alternate Carrier Routing • Trunk Queuing • Exemption from Network Management Controls Home P B X P B X Fax Mobile Switch Satellite Calls to the GETS Access Numbers are identified by local wireline or mobile switch for HPC Treatment Calls route to one of the 3 GETS IXCs for: Calls complete via LEC landline or mobile switch Local Switch • PIN Validation • Destination Number • Routing to destination switch • Origination to destination HPC treatment • Terminating Radio Channel Queuing in WPS cellular networks • 1-710-627-4387 • Toll Free to each carrier (3) • User Assistance line (7 x 24) • Priority Telecom Service Center .. How GETS Works Office PSTN GETS enhancements are deployed in the 3 major Interexchange Carriers (IXC) and in the major Local Exchange Carriers (LEC) across the US GETS local enhancements are available from over 85% of the access lines connecting to the PSTN Cell

  15. GETS Homepage

  16. Agenda • National Communications System (NCS) Overview • Government Emergency Telecommunications Service (GETS) • Wireless Priority Service (WPS) • Ordering GETS and WPS • Telecommunications Service Priority (TSP) • Summary and Wrap-up

  17. WPS Overview • NCS-managed Priority Service through commercial wireless service providers • Ensures National Security/Emergency Preparedness (NS/EP) communications availability when wireless communications users experience high levels of blocking and congestion • Allows authorized subscribers to gain access to the next available wireless channel to initiate NS/EP calls • Precedence – not preemption

  18. WPS Technology • Current WPS implementation (Priority Voice only) is Second Generation (2G) based: • Digital • Circuit-switched • Deployed on three air interface technologies: • GSM – AT&T Mobility, T-Mobile and additional regional carriers • CDMA – Verizon Wireless, Sprint PCS and additional regional carriers • iDEN – (proprietary implementation of GSM) – Sprint Nextel • UMTS (3G) redirection to GSM (2G) extends life of WPS for circuit-switched mobile devices (e.g., iPhone)

  19. FCC Classification of WPS Users

  20. Radio Channel Queuing HPC WPS Mobile Switch Originating Radio Channel Queuing WPS Equipped Mobile Switches • Provides priority access to radio channels when placing a cellular call • Requires WPS subscription and entering Ý272 + Destination Number • Including 800 numbers • Treats WPS calls same as GETS calls, giving them NS/EP marking • Provides same HPC features as GETS without having to dial GETS access number and PIN • Long distance WPS calls are routed through HPC capable networks of the GETS carriers or Cellular carriers • Local calls route directly to local carriers Terminating Radio Channel Queuing • Provides priority access to radio channels for NS/EP terminating calls (WPS or GETS) • Called Mobile Phone DOES NOT have to be subscribed to WPS How WPS Works WPS adds Radio Channel Queuing between the mobile phone and base station and High Probability of Completion (HPC) features to Cellular Networks Called Party Calling Party Other Cellular Service Providers

  21. UMTS Redirection to GSM • UMTS (3G) Redirection to GSM (2G) also referred to as Directed Retry Handover (DRH) • All WPS priority queuing capabilities were built for 2G technologies for both GSM and CDMA • If WPS calls cannot complete on UMTS (3G) (e.g., iPhone), they are handed over to GSM (2G) to receive WPS priority treatment • Three major GSM equipment vendors (Alcatel-Lucent, Ericsson [including Nortel Networks acquisition] and Nokia Siemens Networks) involved with the DRH • Deployment by GSM carriers (AT&T Mobility and T-Mobile) completed in 2011

  22. WPS Homepage

  23. GETS & WPS Caveats • Currently, toll-free numbers CANNOT be used as destination numbers in GETS; Obtain translated POTS (NPA/NXX) number for necessary toll-free destination numbers before an emergency occurs (Toll-free number databases can fail during major emergencies) • Toll-free numbers can be placed using WPS and they receive priority • WPS will work when roaming on a network partner carrier only if that network also has WPS capability • WPS will queue in a destination cellular network only if that network has WPS capability • GETS/WPS should not to be used to call 9-1-1

  24. Agenda • National Communications System (NCS) Overview • Government Emergency Telecommunications Service (GETS) • Wireless Priority Service (WPS) • Ordering GETS and WPS • Telecommunications Service Priority (TSP) • Summary and Wrap-up

  25. Ordering GETS/WPS • Identify a Point of Contact (POC) and Alternate to manage GETS/WPS for your organization • Some organizations have 1 POC, others have separate POCs for subordinate elements • You can add/consolidate POC accounts and change POCs as needs dictate • POC/Alternate POC goes to www.gets.ncs.gov or www.wps.ncs.gov and select “First Time Requestor” from the left-side menu, then the appropriate category from the choices which appear • Follow step by step instructions to establish Point of Contact Account for POC and Alternate. Once approved, they will receive User IDs, Passwords, and personal GETS cards within 10 days • POC and Alternate should review GETS/WPS information on Websites, familiarize themselves with on-line ordering system, and make GETS test calls • Determine which individuals, locations, and functions need GETS and WPS • POC/Alternate orders users’ GETS and WPS on-line • GETS cards with instructions are mailed to POC’s address • WPS subscription activation is confirmed by email to POC, and to the end user if user email is on file Identify POC and Alternate Establish on-line account Determine GETS/WPS Users Go On-line to Order GETS/WPS

  26. ManagingGETS/WPS • Issue GETS cards with NCS provided User and Pocket Guides • Individuals: emphasize need to carry card at all times • Location/Functions: place card in accessible location with instructions • After WPS activation contact each user to confirm that WPS is working by having them make a test call • Be sure each user regularly makes GETS/WPS test calls to the Familiarization Line (703-818-3924) • Use the on-line system to review GETS usage, perform administrative tasks, and to place orders or cancel GETS and WPS • Be sure to include GETS and WPS in your emergency procedures and exercises

  27. Familiarization and Testing • Encourage GETS card distribution • Keep less than 10 percent in stockpile for unanticipated needs • Encourage GETS card holders test their cards • Use the “Familiarization Line” (703-818-3924) as your destination number (Do NOT make GETS calls from/to your own number if you have a “spill-over” line feature) • Incorporate GETS in exercise scenarios • Use it from home, office, etc. (places you might be in an emergency), as well as on your cellular network • Report problems to 1-800-818-GETS (4387) • Utilize GETS “1010” and 800/888 access numbers (as listed on back of PIN Card) as alternate dialing strategy • When applicable, ensure your PBX recognizes “710” as a valid NPA in order to make outgoing GETS calls

  28. Agenda • National Communications System (NCS) Overview • Government Emergency Telecommunications Service (GETS) • Wireless Priority Service (WPS) • Ordering GETS and WPS • Telecommunications Service Priority (TSP) • Summary and Wrap-up

  29. Damaged facilities and service problems can affect communications! Circuits The Problem? • Emergency Operations Center • 9-1-1/PSAP • IT Center • Other Critical Facilities During an Emergency, Critical Services May Experience Outages! Telecommunications Service Providers

  30. The Solution? Telecommunications Service Priority (TSP) • Ensures priority restoration and provisioning ofcommunications services most critical to the safety and security of American citizens • Provides required priority restoration oftelecommunications services when serviceproviders’ resources are overextended • Provides priority provisioning for telecommunications services when the normal provider processes will not meet the requirement

  31. TSP Overview • Established on November 17, 1988 by FCC Report and Order FCC 88-341 • The FCC designated the Executive Office of the President (EOP) as administrator of the TSP Program, who in turn, delegated its responsibilities to the Manager, NCS • TSP is a mandatory requirement for all telecommunications companies • Tariffs are approved by state utility regulators

  32. Where and When Do You Need TSP? • Essential voice and data services for • EOC/PSAP • Other NS/EP-related organization headquarters, hospitals, etc. • Non-governmental critical infrastructure/key resource facilities • Single points of failure • Activation of Command Centers and emergency shelters (When applicable, need to plan for both Primary and Alternate sites) “Restoration” TSP circuits must be established in advance (i.e., before an emergency or disaster occurs)

  33. Restoration Provisioning A provisioning priority is obtained to facilitate the priority installation of new telecommunications services in a shorter than normal interval. A restoration priority is applied to new or existing telecommunications services to ensure restoration before a non- TSP service. How TSP Works The TSP program contains two primary and distinctive components: Must be requested and assigned BEFORE a service outage occurs NOT to be used to compensate for inadequate planning

  34. Step 1: Establish on-line account at http://tsp.ncs.gov Step 1: Contact service provider to establish date Provisioning Restoration Ordering TSP Step 2: Identify specific services for TSP Step 2: Call NCS (703-235-5359) to receive TSP code Step 3: Submit TSP service requests thru on-line system Step 3: Provide TSP code to service provider Step 4: Obtain TSP code for each approved service Step 5: Provide TSP code to your service provider Step 6: Update records and procedures to reflect implementation

  35. TSP Experience • Over 237,000 registered TSP circuits nationally • Over 22,000 new services registered following9/11;a major factor in Wall Street’s recovery • Over 3,700 provisioning requests inconnection with Hurricane Katrina

  36. TSP Homepage

  37. Agenda • National Communications System (NCS) Overview • Government Emergency Telecommunications Service (GETS) • Wireless Priority Service (WPS) • Ordering GETS and WPS • Telecommunications Service Priority (TSP) • Summary and Wrap-up

  38. *272 + DN Priority Services available through the NCS Government Emergency Telecommunications Service (GETS) provides “calling card”-type “per-call” wireline priority communications from existing phones Wireless Priority Service (WPS) is an “add-on” feature to existing cellular phone service that allows“per-call” wireless priority communications Telecommunications Service Priority (TSP) ensures priority service restoration/installation of critical existing/new National Security/Emergency Preparedness (NS/EP)-related telecommunications services

  39. Implementing Priority Telecommunications Services • If your organization already participates, verify current/identify additional requirements through the Point of Contact (POC) • If your organization does not participate, obtain approval from those responsible for emergency operations and/or telecommunications planning to participate in GETS/WPS/TSP (as appropriate) • Select a POC who has appropriate authority and sufficient time to implement and manage these services within the organization(Also designate an Alternate POC) • Identify the organization’s needs • Set a timeline for implementation • Sign up! • An agency-wide approach is most effective • Combine GETS and WPS in one effort

  40. GETS No sign-up or monthly charge for GETS All Federal use paid by NCS; non-Federal use can be billed at 7 or 10 cents/minute depending on the carrier (operator assisted / international calls are billed at a higher rate) WPS WPS is ordered on a per-phone basis from your existing service provider (if they participate) Not to exceed $10 one-time activation; $4.50/month Not to exceed 75 cents per minute billing rate when WPS is invoked (Note: Minutes are not subtracted from base plan) TSP TSP is ordered from your service provider at rates set by the provider as allowed by state regulators Nationwide averages (FY10): $100 initial; $3 reoccurring Budgeting for Priority Telecommunications Services

  41. Are GETS/WPS/TSP included in current emergency communications planning efforts? If so, are they included in drills and exercises? Where else can they augment existing or future emergency communications capabilities (e.g., alternate/mobile sites)? Is Your Organization Fully Prepared?

  42. 2 1 3 Contact Information • NCS Website: http://www.ncs.gov (select “Priority Services”) • NCS Priority Telecommunications Service Center • (866) NCS-CALL (627-2255) (Mon – Fri: 0800 – 1800 Eastern Time) GETS WPS TSP

  43. Questions?

  44. Backup Slides

  45. WPS Providers * AT&T Mobility includes former AT&T Wireless and Cingular networks ** “Roaming” means that the carrier does not have its own network in the area and provides service in the area through another carrier (Roaming agreements change frequently – a carrier may have WPS one month and not the next month) *** WPS is available on Sprint PCS network with limited functionality – no special treatment on radio access links

  46. GETS Local Exchange Carrier Providers *Work-in-Progress to deploy GETS features

  47. Using GETS/WPS in an Emergency *272 + DN *272 + DN *272 + * May need to dial 9 or other code for outside line ** Satellite GETS call requires 1+710 or 710 depending on service provider; use Toll-Free access numbers as alternate dialing method

  48. GETS User Documentation GETS User Guide GETS Wallet Guide

  49. GETS/WPS Request Form

  50. Organizations Individuals • Cities/Counties/States/Districts • Offices of Emergency Services • Police/Sheriff/Fire-Rescue/EMS • Water and Power, Telecom • Public Works • Irrigation Districts/Flood Control • Public Health • Hospitals/Medical Services • Transit Agencies • Ports/Airports • Utilities/Transportation and other Industries • Search and Rescue • School and College Districts • Red Cross/Volunteer Agencies • Critical Infrastructure Suppliers • Other Agencies included in County Emergency Management Plans • Mayor, Council Members, Supervisors • City Manager and staff • Media Relations • Emergency Managers and staff • Police/Fire Chiefs and staff • Police/Fire Field Command • Department Heads and staff • Team leaders, Liaison Personnel • Subject matter experts/specialists • Other Individuals with an Emergency Preparedness/Response role • EOC • ICP/FCP • Other Agency Operations Centers • PSAPs (9-1-1 Center) • Computer/IT Center • Public Safety Dispatch • City/County Yards • Remote Offices/Stations • Power/Pump Stations • Shelters • Command Vehicles Who Should Have GETS/WPS? Locations/Functions

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