Appraising, Counselling, Coaching & Mentoring Techniques

1. Appraising, Counselling, Coaching & Mentoring Techniques • Coaching has always been a vital skill in any organization. In today’s work environment, it is especially important for everyone to mentor and for coaching to be as effective as possible. Mentoring and coaching are extremely valuable and have long-term implications for the future of the organization.Experience has shown that if the skills of training are not focused in a coherent manner the cost of the company is very high in lost of production and/or service to their clients. This four-day course aims to improve the skills of people in a training role in companies using mentoring and coaching as a medium. • Course Objective • This course is designed to enable the participants to define the benefits of utilizing mentors and coaches, develop sound mentoring and coaching systems, recognize that coaching is a critical skill in any organization, Build a coaching and mentoring environment, help employees tap into their own motivation to succeed, remove roadblocks which prevent an employee from achieving his full potential, formulate appropriate objectives and standards of performance, design effective and specific job descriptions, encourage employees to solve problems on their own, take risks, make decisions, tackle new challenges, positively reinforce desired employee behavior, establish an ongoing process for mentoring employees and prepare employees for promotion or greater responsibility. • Who will benefit? • This course is beneficial to Managers, Supervisors, Team Leaders and Senior Technicians and Operators and those who are responsible for team management or supervision in all industrial disciplines. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

2. Appraising, Counselling, Coaching & Mentoring Techniques • Course Content • Introduction to Appraising and Counselling Skills • Aspects and benefits of appraising team members • Self Assessment Techniques • Introduction to Mentoring and Coaching Skills • Definition of Mentoring, Coaching • Benefits to the Organization from Coaching and Mentoring • Building a Coaching Environment • Designing Performance Standards and Objectives • Job Description as Agreement between Employee and Organization • Understanding the difference between mentoring and giving orders • Motivation Techniques • Encouraging Employees to Solve Problems and their own and Make Decisions • Recognizing Opportunities for Mentoring • Techniques for Listening Carefully and Asking Questions • Mastering a Step-by-Step Approach to Coaching • Role Play: Coaching and Mentoring Skills Practice • Case Studies, Discussion Groups • Course Summary and Evaluation The program is supported by role-play, case studies, exercises and interactive discussions to involve delegates. Videos to highlight techniques available to the participants will also be used. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

3. Advanced Management, Strategic Planning and Leadership Skills • The key to business success largely depends on an open and the flexible approach to local and global markets. No matter if you are a growing or established business the Technical and Economical Macro and Micro impacts may effect your company and cause destabilization or seriously affect your business environment. • It is imperative that each member of the management team understands his role and how each element must function and respond to internal and external impacts. • Senior and middle management teams require specialist talents and skills to drive the organisation and provide forward strategic planning and initiatives to sustain or maintain current market positions and opportunities. • Teamwork also requires effective leadership skills, to confidently assess risks and make confident decisions vital to the organisation aims and objectives. This ten-day course is designed to fulfill personal development geared to organizational demands for the management team. It will provide a clear understanding of team roles and responsibilities and also provide the effective tools to handle the many business capabilities and aspects expected from them. • Course Objectives • Upon completion of this course, the participants will be able to have the knowledge, skills and tools for successful individual and team management skills in a business environment, Management at senior level and at senior decision making levels, Business analysis and decision skills and Effective organizational leadership and tasking required for successful business. • Course Outline • This course will discuss about Company Aims and Objectives, Personal Assets Workshops, Leadership Development, Business Planning, Internal & External Marketing Strategies, Management Strategies, Measuring Performance, Globalization in Business, Seminar Revision and Exercise, Corporate Play Exercise, Discussion groups and Seminar Summary. • This course will incorporate the relevant videos, interactive multimedia presentations, visit to a local to company. The program also includes 'Corporate Team Play' to encourage interaction and strategic business development and decision making skills. Case studies will include analysis of Global and Multinational Business success and failures. Participants are requested to bring their Company report if possible. • Who will benefit? • This program is intended for Senior and Middle mangers involved in organizational strategic planning and are also involved in driving the company in its business objectives using the organizational resources. The program is also intended for technical managers who require a 'Fast Track' course to understand organizational functions which they need to be aware of as an insight or for a change of responsibility. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

4. Basic Supervisory Skills • Studies on team motivation and performance have emphasised the essential importance of Solid Supervisory Management to Accomplish Business Aims and Objectives. Many people are called upon to take on the role of supervisor but some are more effective than others. • A good supervisor in a business is some one who can involve and inspire to get the best out of his team, also motivating them to work towards a common goal. This four-day course gives the basis for an excellent introduction to develop effective supervisory skills and manage a team productively. It is supported by practical situations through interactive role-play and team analysis for maximum of participant's participation. • Course Objectives • This course is designed to provide the participants with skills • and knowledge involved for: • Organizing their team members positively and scheduling daily workloads. • Utilizing team resources and encouraging teams skills to achieve quality business goals and objectives. • Awareness of group dynamics and how to successfully select, delegate / task and motivate the team. • Communications and delegate effectively for maximum group activity. • Deciding and developing a supervisory personal action plan styles for • themselves. • Who will benefit? • This course will be of benefit to newly appointed supervisors or persons targeted to be supervisors. It will also be of benefit to team leaders or project leaders who wish to improve their positive and effective supervisory skills. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

5. Basic Supervisory Skills • Course Content • Day One: • Introduction to Supervisor Role and Supervisory Management • Styles for Personal Development - Roles and Responsibilities - The Principles of Supervisory Management and Accomplishment - The Keys to Good Supervision Skills - Utilizing and developing their supervisory management skills for practical used in the working environment: setting personal - achievable goals and standards - Effective Individual and Team Motivation • Day Two: • Motivation: The Supervisors Role - Individual and Team Needs and Incentives - Objective Supervision (SBO) - Utilizing Individual and Team Resources - Individual and Team Dynamics - Positive & Effective Communication Skills - Type and Selection - Individual Development - Effective and Productive Meetings - Planning - Conducting - Formal & Impromptu - Getting the best from Meetings • Day Three: • Effective Time Management - Planning Activities - Monitoring Time - Making the Best of Time – Delegating - Up and Down - Escalating Problems - Decision Making Skills – Analysis – Solving - Negotiating Skills - Methods - Techniques • Day Four: • Work Prioritization and Scheduling - Planning - Monitoring - Team Skills and Supervision - Getting Best Results - Coaching and Skills Analysis • Team Building Techniques -Managing Conflict - Supervisor role and actions - Handling and Managing Difficult Situations - Conflict and Collaboration - Personal Analysis and Development Action Plans - Summary and Final Analysis The course is supported by role-play and features case studies, exercises and interactive discussions to involve delegates. Videos to highlight techniques available to the participants will also be used Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

6. Building High Performance Team & Successful Leadership Skills • Studies on team motivation and performance have emphasised the importance of good supervisory management and the need for effective leadership that matches the needs and culture of the organisation. Many people take on the role of a teamleader and some are more effective than others. • A good teamleader in a business is someone who: • Understands team structure and dynamics • Adapts his or her management style to the organisation, team and circumstances • Inspires and get the best out of the team getting them to work towards common goals. This four-day course gives the basis for an excellent introduction to leadership skills and how to manage a team effectively. • Course Objectives • This course is designed to give the participants the capability to Appreciate different organisational styles and identify their own, Enable to understand the role of leadership and it's importance in team building, Be aware of the different theories on effective leadership styles, Analyse their own leadership style and potential, Be aware of group dynamics and how to successfully select, motivate and lead a team, Communicate and delegate effectively and To set appropriate goals for themselves and their team. • Who will benefit? • This course is designed for supervisors team leaders and those who wish to improve or further develop their skills and performance in effective teamleadership. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

7. Building High Performance Team & Successful Leadership Skills • Course Content • Day One • Understanding organisational culture and structure, hierarchies, functional and project teams; Team roles, balanced teams, aligning team and individual goals; Management and leadership theories and styles; Motivation, delegation and empowerment; Selecting for talent, developing and managing around skills gaps; Action plans to create top teams; A model for classifying organisational culture and type; Identifying your organisation’s style; Hierarchies, teams and other organisational structures; Why Teams - the Benefits and Costs of Teams; The Function of teams; ‘Team Types’ and balanced teams; • Attribute of a Good Team & Team Effectiveness; Is Your Group Cohesive • Day Two • Applying Teams Concepts; The Organising and Planning of teams and their Activities; Group Dynamics, 5 stages of a group & Group Interaction; Providing Effective Team Leadership; Introduction to Leadership Skills: Definitions of leadership and Examples, Great Leaders and their styles; Attitudes towards Leadership; Function of Leadership; • Analysis of Leadership Styles; Style of Leadership - Theories Review, Behavioural, Contingency, Situational; Case Study: Leadership Styles based on Situational Theory; Leadership and Culture - Analysis of Theories; Effective Leadership and Leadership Dynamics • Day Three • Transactional, Charismatic, Transformational, Servant; Leadership Traits - Autocratic, laissez faire, democratic; Power Definitions - Effective use of power - Cultural differences; Positive and Negative Leaders; Selecting and building teams; Are you an Effective Team Selector and Builder; • Empowered teams; Team Motivation; How to Build a Climate for Good Motivation; The Communication Process; Review Your Communication Style; The Manager as a Communicator; Open Communication and Trust; Communicating in Teams; Barriers to Communication; Listening - Self Inventory • Day Four • Resolving Conflict - Styles to Handle Conflict; Conflict – Definition; Analysing Objectives - Company, Group, Self management; Prioritising andTime Management; Delegation: Definitions, How to Delegate; Are You a Positive Delegate?; Involving the Team in Goal Setting; Action Planning – transferring lessons to the workplace; Group Discussions; • Group Exercises; Course Review & Evaluation; Course Summary This four-day course gives the basis for an excellent introduction to leadership skills and how to manage a team effectively. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

8. Communication & Interpersonal Skills • To be successful within all business environments, we need to be able to communicate effectively and understand our relationship with others. Using the technique of Transactional Analysis as a framework, the skills can be applied not only to business but also to other areas of our lives. Communication skills are also a distinct management function and interpersonal skills, are an extension that make the difference when, colleagues, employees and outside entities, will respond positively. The five-day course is highly practical and helps delegates to increase their self-awareness as well as providing opportunities to develop their skills. • Course Objective • This course is designed to provide the delegates with the ability to increase understanding of people, interpersonal communication and relationships plus the capability to develop techniques within these areas. Delegates will understand behaviour categories and personal ego states and they will be able to Identify and develop approaches for relationships. The course is also designed to develop active listening skills, identify approaches to conflict, understand signals given from non-verbal communication and Identify methods to deal with negative and positive strokes. • This program is supported by interactive discussions, role- play, case studies and videos to highlight the techniques available to the participants. • Who will benefit? • This course is beneficial to Managers, Supervisors, Sales Personnel and all staff and employees in all business environments. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

9. Communication & Interpersonal Skills • Course Content • Day One • Introduction to Verbal and Written Skills Techniques • How We Communicate - Verbal & Non Verbal • How to Avoid Confusion • Personal Presentation • Motivation Factors – Individual & Group / Team • Power of Communications • Day Two • Using Natural Capabilities - Facial Expressions & Body Language etc. • Giving and Receiving Feedback • Feedback Verification • Giving, Receiving and Responding to Criticism • Individual Communication Styles • Day Three • Personal Assessment – Skills, Strengths, Weaknesses, & Development • Active Listening Skills • Planning Communications - Written & Verbal • Communication Styles • Identifying and Overcoming Communication Barriers • Feedback and Verification: Checks and Balances • Effective Instructions • Presentations Effectiveness and Impromptu • One to One Meetings - Formal & Impromptu • Day Four • Personal Assets Development – Assertiveness, Persuasion, Influence, Perception vs. Reality & Individual Communication Styles • Multicultural Communications – Barriers, Techniques & Rapports • Day Five • Group Workshops for Practical Skills Development • Case Studies • Role Plays Including: Practical Expressions and Communication Methods • Group Presentation • Group Discussion Session • Course Evaluation • Course Summary The course examines how we relate to others and ways to improve these relationships and the communication that takes place and also uses workshops to increase awareness and skills for personal actions plans. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

10. Contract Management & Administration • As projects become more cost effective and the systems for tender bidding become more competitive the need for effective contracting and tendering systems has in turn become critical to ensure minimal risks are taken. The lowest bidder may or may not be the best option and could lead to more costs and unavoidable legalities, frustrated contracts, delayed or suspended projects, uncompleted works, additional costs and expenses and damages. Quality and competitiveness need to balanced and filtering of bids to ensure that the materials, goods or services that are contracted are fit for the purpose for which they are intended of merchantable quality. Performance has also to be executed and monitored and requires careful design of the service contract. • How can this be avoided and how can costly trial and error be eliminated. This five-day courseis designed to deal with the three main contract stages of planning, formation and administering. It will also take a practical approach to the contract stages from inception through to finality of the project. • Course Outline • This course will enable participants to know the following: Introduction to Contract Management & Administration, Performance, Tendering Procedures, Contract Administration, Execution of the Contract, Successful Contract Negotiations, and Project Completion. • It will also have an overview on basic legal contract terms but is not intended as a legal instruction program. • The course Instructor uses the New Engineering Contract (NEC) to fully Illustrate and Guide the Participants through the necessary pathway of procedures and to fully understand the contracts systems required. • Who will benefit? • This course is beneficial to those responsible in contracts formulation and scope of work preparation through the tendering system to awarding contracts to vendors. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

11. Competency Based Approach for Training & Development • In competitive global markets employment and training has evolved to ensure that a business entity can effectively and efficiently carry out it's operations and functions. Standards have been created for International understanding so as measure performance and evaluate employee performance. Training also places the emphasis on standards and competency based levels of performance to be achieved and sets out a path to organizational excellence incorporated with organizational expectations. • How do we achieve and maintain competency levels in training aims and how do we ensure learning links into organizational business objectives? This 4-day course is designed to state clearly, the competency based approach to Training and Development and the implications involved. • Course Outline • This course is aims to provide the participants with:A clear understanding of the origins, definitions, limitations and benefits of competencies, the confident in applying different ways of creating a competency framework for both individual jobs and teams. Also using competencies to link training and development activities to organizational aims and objectives and ability to apply competencies to training needs analysis, course design, delivery and evaluation. • Who will benefit? • This course is beneficial to Training and development officers and managers and supervisors and managers responsible for developing or evaluating training or for improving performance through personal or skill development in their staff. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

12. Competency Based Approach for Training & Development • Course Content • Day One: • Introduction to Definitions of competency and competence • Causes of confusion • Origins and development of Competencies • Approaches in the USA, Europe and elsewhere • The links with Emotional Intelligence • Day Two: • Benefits of competencies • Limitations of competencies • Three approaches to identifying competencies • Job analysis • Modeling • Organizational Objectives • Day Three: • Building competency frameworks for job families (case study) • Writing clear definitions for each competency • Using competency for needs analysis • Design of training and development initiatives • Evaluating training activities • Review and revision of competency frameworks • Day Four: • Extensive supervised syndicate and individual practice in competency framework design using different methods • Facilitated group work using competencies to identify organizational training strategies design training and development initiatives to deliver business and individual performance improvement (Based on jobs and activities in participants’ own organisation(s) • Case Studies and Discussion Sessions • Course Summary and Analysis This course is supported, where appropriate, by videos, interactive activity and discussions to maximize the participant's involvement and learning potential. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

13. Counselling and Leadership Skills • Modern Managers at all levels are currently faced with an issue that dwarfs most other people difficulties, that of work based stress, both in themselves and in the people they manage. Downsizing and constant change in order to keep abreast and competitive has led many organisations to experience epidemics among their employees of stress absenteeism and stress related illnesses. • This course, as a central theme, helps to develop the skills required to support their team members who may, from time to time, be experiencing problems of an emotional nature due to increase work loads or other work based issues. Collectively, these skills are known as ‘counselling skills’ and are universally recognized as both desirable and necessary requirements for all modern Managers and Supervisors. Counselling skills are developed and used in a wide range of Manager/Subordinate communications such as performance appraisals, mentoring and coaching, discipline and grievance handling and most other interpersonal communications between people at the workplace. Counselling is also closely linked to leadership and leadership styles and part of the course objectives will be to help participants develop the skills of leadership using a counselling approach which in turn leads to greater motivation among staff. This four-day programme is designed to help Managers firstly to recognize thedanger signs in themselves and in the people they manage. • Course Objectives • The aim of this course is to enable attendees to: Understand the nature of stress and be able to recognize its symptoms and causes both in themselves and in staff, Have developed an understanding of a counselling approach to the management of stress and other disturbances experienced by staff, Have had an opportunity to develop and practice counselling skills in a safe and protected environment, Be able to recognize and use the tools of counselling in a wide range of interpersonal communications between themselves and their subordinates including performance appraisals, discipline, coaching and mentoring, Understand the links between leadership, leadership styles and motivated performance, Recognize how and why the counselling Manager is in a better position to motivate staff and thus improve quality output. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

14. Counseling and Leadership Skills • Course Content • Module One: Stress, what is it?, How does it develop at the workplace?, What are the symptoms?, Recognizing stress in self and in staff, Simple techniques for reducing stress. • Module Two: Counselling - some definitions, The essence of counselling, Counselling uses at the workplace. • Module Three: The skills of counseling, Congruence, Listening, Body language, Non –judgmental, Questioning techniques. • Module Four: The counselling process – beginnings – middle – endings, The counselling environment, Counselling and performance appraisals, Counselling and personal issues, Confidentiality, The counselling contract, Counselling, coaching and mentoring. • Module Five: Role – play, Feedback, Further skills development. • Module Six: Leadership – defining it at the workplace, Leadership and the counselling Manager, Leadership styles, Using counselling for better leadership. • Module Seven: Motivation and the leadership style connection, How does counselling lead to better-motivated performance, What are the symptoms of motivated performance?, What are the symptoms of de-motivated performance? • Module Eight: Course sum-up, Attendee’s discussion and feedback, Course evaluation, Attendee’s personal development plan. This course will be conducted throughout by the use of ‘Student centeredlearning techniques’ which will include group discussion and feedback,presentations, role plays and various management exercises as well as acomprehensive evaluation process at the conclusion of the programme. • Course Speaker • Brian Morgan has been a Management training and development consultant for over twenty years. His specialism is in the field of people Management and human resource development where he has been involved at Organisational, Regional and National levels. He has worked both in the U.K and the Middle East in the public as well as the private sectors. Brian is a qualified and experienced psychotherapist and has a private counselling/psychotherapist practice in Cyprus, where he now lives. He works largely in the clinical field helping Clients suffering from stress, depression, anxiety, trauma and other emotional disorders. He is a senior consultant for ORCA Marketing and Consultancy Ltd in this field of work. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

15. Change Management • The pace of change through technology or demands by industrial practices can be daunting and require changes in thinking and attitudes. Change may involve part of or the whole organization in which case everyone is affected and need to be aware of impending differences, what the new process will bring and how changes affect them. This four-day course is designed to approach the positive affects of change and how a system of change can be implemented with the least disruption to the organization working standards and practices. • Course Objective • This course will enable the participants to understand the role of a clear statement of the ‘Case for Change’, establish and implement a coherent set of corporate ‘Governing Ideas’, define, implement and manage change with minimum organization disruption, become highly skilled Change Agents in Communicating and Target setting, Effecting Quality Changes (QC) for organizational benefits, appreciate the changing Global environment and commercial risks and adopt a suitable global paradigm. • The program is supported by role-play, case studies, exercises and interactive discussions to involve delegates. Videos of CEO’s, reflecting on and discussing their own Change and Globalization experiences will be used throughout to shed insight into these highly critical issues. • Who will benefit? • This course will be beneficial to Company Leaders, Managers, Department Heads, and Team Leaders who will be involved in, effected by, and Manage a company change program. Those senior executives responsible for setting strategic corporate objectives in an increasingly global world would particularly benefit. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

16. Change Management • Course Content • Day 1 • Introductions • Setting the scene - Transformation & Change impact and issues • Making the ‘Case for Change’ • A companies ‘Governing Ideas’ • Organizational Values an essential Change lever • The ‘Swimming Pool analogy - how do participants relate to Change • Day 2 • Recap • Change – from What to What - a review of Organizational Theories • The role of the Change Process owner • Leadership at all levels of the organization – it make the difference • Communications the Key to success • Developing a business framework • The 8 steps of an Effective change Programme • Resistance to change – an inevitable blocker to be overcome • Day 3 • Recap • Case Study – LEAP and the transformation of Shell International • Implementation the hardest part of a change initiative • Feedback and Measurement of the Change Process • A Review of the Lessons from others failures • Globalization - New and Old • Discussion of the scope and impact of the global Challenge • Day 4 • Recap • Case Study - The Global Organization • Globalization - Opportunities as well as Threats • Corporate Strategies & Business Ethics in a global world • Corporate Change & Globalization - Cause and Effect • Discussion Group - A look at the Unknowable Future • Workshop Summary • Course Evaluation This course designed to identify change and the style of management to cope with change aspects. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

17. Change & Strategic Management • The pace of change in the business world has never been more rapid or as widespread as it is today. The speed with which new technology is introduced, and the impact this has on all our strategic and organizational practices, is daunting and requires profound change in our thinking and attitudes. Change may involve part of or the whole organization in which case everyone is affected and need to be aware of impending differences, what the new process will bring and how changes affect them. It is vital in this whirlpool of conflicting demands that we develop a clear, robust, strategy for our organizations. This two-daycourse is designed to approach the positive affects of change and how a system of change can be implemented with the least disruption to the organization working standards and practices. We will examine in detail how companies "governing Ideas", linked to a strategic business plan, support and drive actual plan implementation. This will include goal setting, and team, and individual, performance appraisal. Finally we will look to the future and discuss anticipated opportunities and threats. • Course Objectives • This course will enable the participants to: Understand the role of a clear statement of the ‘Case for Change’, Establish strategic ‘Governing Ideas’, Drive and manage change with minimum organization disruption, • Become highly skilled Change Agents in Communicating and Target setting, Create, implement, and manage The "Business Plan“, Appreciate the changing Global environment and commercial risks, and • Set Team and Individual targets and appraise performance. • Course Outline • This course will discuss about the Setting the scene - Transformation & Change impact and issues, Making the ‘Case for Change’, A companies ‘Governing Ideas’ under pin Strategy, Organisational Values an essential Change lever, The ‘Swimming Pool analogy - how do participants relate to Change, Change – from What to What - a review of Organizational Theories, The 8 steps of an Effective change programme, Resistance to change – an inevitable blocker to be overcome, Strategic Leadership – it makes the difference, Developing a Strategic Business framework, • Case Study – LEAP and the transformation of Shell International, Corporate communications and staff commitment, Team and Individual target setting and performance appraisal, Implementation - the hardest part of any strategic plan, Discussion Group - A look at the, Unknowable Future, Workshop Summary, and Course Evaluation. • Who will benefit? • This course is of benefit to Company Leaders, Managers, Department Heads, and Team Leaders who will be involved in, effected by, and manage a company change program. Those senior executives responsible for setting strategic corporate objectives in an increasingly global world would particularly benefit. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

18. Coaching & Developing • The increasing pace of change in the way that organisations operate has meant that managers have had to find new ways of getting results. Reliance on traditional hierarchical authority structures no longer works and Coaching Skills are now essential attributes for the new manager. • Experience has shown that if the skills of training are not focused in a coherent manner the cost of the company is very high in lost of production and/or service to their clients. Coaching has been identified as an effective tool for the organisational training system and objectives with additional benefits to the learner and the tutor. • Course Objectives • This program is designed to enable the participants to: • Recognize that coaching is a critical skill in any organization, Define the benefits of utilizing coaching as a personnel development tool, Develop sound coaching systems including feedback and measurement elements, Develop of specific documentation for monitoring progress including charts, documents of direct value and use in coaching, specifically job specification, career plan outline, progress report, diagnostic charts, Build an effective coaching and environment, Identify Why, How and When Coaching can be Implemented, Help employees tap into their own motivation to succeed, Remove roadblocks which prevent an employee from achieving his full potential, Formulate appropriate objectives and standards of performance, Design effective and specific job descriptions, Encourage employees to solve problems on their own, take risks, make decisions, tackle new challenges, and Establish an ongoing process for coaching employees. This three-daycourse aims to improve the skills of coaching people in a training role in companies using a practical medium. • Who will benefit? • This course is of benefit to Manager's, Supervisors and Team Leaders, the course would also benefit Technician, Engineers and those who are responsible for the supervision of their subordinates workplace development. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

19. Coaching & Developing • Course Content • Introduction to Coaching Skills and Benefits to the Organization from Coaching • Definition of Coaching in Personnel Development • How to be an Effective Coach • Coaching as part of an Effective Training System • Building a Coaching Environment • Designing Performance Standards and Objectives • Employee and Organization • Identifying Areas of Concern and Planning Methods • Setting Personnel Achievable Goals and Targets • Organizing the Coaching Processes and Setting Achievable Learning Deadlines • Monitoring Results • Feedback Systems • Progression Reports and Adjustments • One to One Meetings • Motivation Techniques • Develop of specific documentation for monitoring progress including charts and documents of direct value and use in coaching, specifically: - Job descriptions and Job Specifications - Career Plan Outlines - Progress Reports - Diagnostic Charts • Build an Effective Coaching Environment • Techniques for Listening Carefully and Asking Questions • Mastering a Step-by-Step Approach to Coaching • Encouraging Employees to be Self Actuating • Encouraging Employees to Solve Problems and Make Decisions • Group Role Play • Group Coaching Exercises and Skills Practice • Case Studies, • Discussion Groups • Course Evaluation • Course Summary The course is supported by interactive group exercises, discussions and role play to assist participants learning potential. It also includes a personal action plan for individuals to develop the skills involved. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

20. Communication and Dealing With Others • We communicate constantly in our social and business environments and at times the messages we send out are misunderstood, do not reach the intended person or gain the correct response. • Time and a great deal of money is wasted in industry each year through poor communications and miscommunications. • How do we develop our effective communication skills to motivate and achieve our business aims with the zero misunderstanding? • Course Objectives • This course is designed to: • Confidently communicating to colleagues and team members using effective interpersonal skills and techniques through verbal and written means • How to motivate their team players through effective communications • Dissemination of information in order to achieve maximum activity and productivity from colleagues and team players This three-day course provides the techniques to develop and enhance those skills confidently.This program is supported by interactive discussions, role play, case studies and videos to highlight the techniques available to the participants. • Course Content • Introduction to verbal and written skills and techniques - How we communicate, Verbal and Non Verbal - How to Avoid Confusion - Power of Communications • Using Natural Capabilities, Facial Expressions and Body Language etc. - Giving and Receiving Feedback - Feedback Verification - Giving, Receiving and Responding to Criticism - Role Play Practical - Individual Communication Styles - Personal Strengths and Weaknesses - Active Listening Skills - Planning Communications - • Delegation and Communication - Communication Styles - Identifying and Overcoming Communication Barriers - Feedback and Verification: Checks and Balances - Effective Instructions - Role Play & Discussion - Presentations Effectiveness and Impromptu - Meetings: Formal and Impromptu - Assertiveness - • Perception vs. Reality - Individual Communication Styles - How to Make Meetings Productive and Cost Effective - Case studies - Role Plays; Including: Practical Expressions and Communications - Discussion - Summary • Who will benefit? • This course is of benefit to Technical and Operations Managers, Supervisors, Instructors / Presenters plus those who need to improve their communication skills within the business environment. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

21. Conflict Management • There are many different reasons why people are not consistent in their behavioural approach to their work colleagues but when an occasion arises, effective and detailed handling can ensure that harmony is return to the workplace and the employee is corrected. This three-day course covers the various techniques of handling disciplinary situations to satisfactory conclusion and it investigates the reasons why such occasions may occur. • Course Objectives • The course will enable the attendees to understand and develop their confidence and personal competencies in Identifying the causes of conflicts with argumentative behaviour in some people and how to identify those characteristics, Confidently diffuse and handle difficult disciplinary employee situations by systematic logic, Use personal techniques to reduce and resolve conflict and develop a fair but firm approach with the handling techniques, Analyse why personal behaviour and attitudes may conflict with other team players and interrupt business objectives, and Form a strategy for managing and resolving disciplinary situations to achieve a positive outcome. • Who will benefit? • This course is of benefit to managers, supervisors and team leaders plus those whose would benefit from learning how to help others to resolve interpersonal differences at work. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

22. Conflict Management • Course Content • Day One: • Introduction to the types of characteristics of inconsistencies in personnel behaviour resulting in disciplinary situations arising • Identification of Personal Behaviour, Attitudes and expected Consistencies • Organisational approach to discipline and the applicable rules • Organisational Culture and attitudes • Negative and Positive handling skills • The Legalities Implications, Conformities Involved • Communication in Discipline Situations • Types of disciplinary situations and how to define the most positive and Logical action to take • Judging Level of Seriousness, Actions and Consequences • Referring and Escalation of Disciplinary Situations, Reward and Penalties Systems, • Self-Analysis Exercise of Personal People handling Skills • Day Two: • Ethnic, Cultural and Gender Differences • Developing the Positive Side of Disciplinary Conflict • Anticipating Situations, Reducing and Defusing • Situations Methods, Mediation Methods, Counselling and Explanatory Skills • Assertiveness and Positive Influencing, Further Development of Disciplinary Skills • Setting Standards and Examples • Day Three: • Handling Grievances and Negotiating • Handling Difficult Situations and Persons • Further Disciplinary Actions & Reporting • Monitoring Individual Performances • Practical Exercises and Role Play • Group Role Play and Exercises • Course Evaluation • Course summary This program uses highly interactive role play and discussions to give students the experience of handling the various disciplinary situations that supervisors and team leaders may face. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

23. Counselling and Leadership Skills for Supervisors and Middle Managers • Modern Managers at all levels are currently faced with an issue that dwarfs most other people difficulties, that of work based stress, both in themselves and in the people they manage. Downsizing and constant change in order to keep abreast and competitive has led many organisations to experience epidemics among their employees of stress absenteeism and stress related illnesses. • This course, as a central theme, helps to develop the skills required to support their team members who may, from time to time, be experiencing problems of an emotional nature due to increase work loads or other work based issues. Collectively, these skills are known as ‘counselling skills’ and are universally recognized as both desirable and necessary requirements for all modern Managers and Supervisors. Counselling skills are developed and used in a wide range of Manager/Subordinate communications such as performance appraisals, mentoring and coaching, discipline and grievance handling and most other interpersonal communications between people at the workplace. Counselling is also closely linked to leadership and leadership styles and part of the course objectives will be to help participants develop the skills of leadership using a counselling approach which in turn leads to greater motivation among staff. This four-day programme is designed to help Managers firstly to recognize thedanger signs in themselves and in the people they manage. • Course Objectives • The aim of this course is to enable attendees to: Understand the nature of stress and be able to recognize its symptoms and causes both in themselves and in staff, Have developed an understanding of a counselling approach to the management of stress and other disturbances experienced by staff, Have had an opportunity to develop and practice counselling skills in a safe and protected environment, Be able to recognize and use the tools of counselling in a wide range of interpersonal communications between themselves and their subordinates including performance appraisals, discipline, coaching and mentoring, Understand the links between leadership, leadership styles and motivated performance, Recognize how and why the counselling Manager is in a better position to motivate staff and thus improve quality output. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

24. Counseling and Leadership Skills for Supervisors and Middle Managers • Course Content • Module One: Stress, what is it?, How does it develop at the workplace?, What are the symptoms?, Recognizing stress in self and in staff, Simple techniques for reducing stress. • Module Two: Counselling - some definitions, The essence of counselling, Counselling uses at the workplace. • Module Three: The skills of counseling, Congruence, Listening, Body language, Non –judgmental, Questioning techniques. • Module Four: The counselling process – beginnings – middle – endings, The counselling environment, Counselling and performance appraisals, Counselling and personal issues, Confidentiality, The counselling contract, Counselling, coaching and mentoring. • Module Five: Role – play, Feedback, Further skills development. • Module Six: Leadership – defining it at the workplace, Leadership and the counselling Manager, Leadership styles, Using counselling for better leadership. • Module Seven: Motivation and the leadership style connection, How does counselling lead to better-motivated performance, What are the symptoms of motivated performance?, What are the symptoms of de-motivated performance? • Module Eight: Course sum-up, Attendee’s discussion and feedback, Course evaluation, Attendee’s personal development plan. This course will be conducted throughout by the use of ‘Student centeredlearning techniques’ which will include group discussion and feedback,presentations, role plays and various management exercises as well as acomprehensive evaluation process at the conclusion of the programme. • Course Speaker • Brian Morgan has been a Management training and development consultant for over twenty years. His specialism is in the field of people Management and human resource development where he has been involved at Organisational, Regional and National levels. He has worked both in the U.K and the Middle East in the public as well as the private sectors. Brian is a qualified and experienced psychotherapist and has a private counselling/psychotherapist practice in Cyprus, where he now lives. He works largely in the clinical field helping Clients suffering from stress, depression, anxiety, trauma and other emotional disorders. He is a senior consultant for ORCA Marketing and Consultancy Ltd in this field of work. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

25. Developing Personal Effectiveness Skills • Often our success is measured by our personal skills and how we can cope with our work environment including our personal abilities to be effective and increase our potential. • This course concentrates on areas where we can personally improve our effectiveness. Delegates will also Identify how people work and to improve their effectiveness both individually and in a team. Develop and improve their assertiveness with others and confidently handle themselves and difficult situations. This three-day course aims to provide skills, methods and techniques required to work effectively and confidently with colleagues, clients and management. To develop personal priorities and effective communication and basis of interpersonal skills.This course includes how to improve these basic skills for awareness of Personal Effectiveness, Communications, Negotiations, Relations and Personal Handling Skills. • Course Objectives • This course is specifically designed to give the participants a personal plan as to how to: Develop and apply their personal effectiveness within their environment, Recognize and handle difficult situations and Effectively Solve Supervisory Problems, Recognize different types of personalities and how to utilize their skills and talents • Develop their Personal Leadership Skills, Team Working and the Basis of Team Interaction and Communicate Effectively using various Media.   • Course Content • Course Introduction and benefits of Effective Personal Development - What is personal effectiveness - Motivation Theories - Principles of Management - Different types of people - Handling Difficult people - Negotiating and Win – Win Situations - Different Behavioral Styles - Communication Styles and Methods - Listening to Others and Active Listening - Giving & Receiving Feedback - Developing Self Confidence - Developing Assertiveness - Team Building - Team Development - Effective Time Management Skills - Delegation Skills - Problem Solving and Decision Making Basics - Empowerment - Practical Role Play - Review & Questions - Personal Action Plans - Group Exercises - Case Studies - Group Discussion - Course Summary - Course Evaluation. • The program is supported by role-play, case studies, exercises and interactive discussions to fully involve in a constructive and enjoyable environment. • Who will benefit? • This course is of benefit to Engineers, Supervisors & Foremen. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

26. Development of Marketing Management • Development of those responsible for Business Creation and Marketing is essential to ensure the Company survives and for increasing the growth or diversity of the Company activities. • They require a full understanding of how to scientifically approach the market and how to implement planning, coordinating and measurement of the results achieved. This will also involve allocating resources and how those resources can be utilized to for effective and progressive market share. • Course Objectives • On completion of this course the trainee/s will be competent in: • The necessary development of techniques and tools available to Marketing Managers, Development of Personal Skills to be more confident of the Marketing Process, Implementing a plan for development of ‘In Country’ and Overseas Markets, The Skills required for Market Research and Analyzing of Marketing Information, How to develop and Sustain Market Share of the Business you are involved with. This five-day course will cover the importance of, planning and implementation and will give the participants the necessary thinking process to develop a plan for marketing and sustaining new markets. It includes case studies, interactive discussions, a personal action plan and videos to emphasize the techniques available. • Course Content • Introduction to Modern Marketing and the Methods and Techniques Available - Research: Conducting and Utilization - Marketing Segmentation - The Marketing Mix, Product, Price, Place, Packaging and Physical Distribution - Pricing - Branding: Brand Loyalty and Markets: Creation, Development and Sustaining Processes - Product Positioning - • Clients Expectations - Client Care - Positive communications: Internal & External - Public Relations - The benefits: Image - Business to Business Marketing - Internal Marketing: SWOT - Entrepreneurs and Intra-preneurs - Overseas Strategies - Alliances / Joint Ventures / Franchises / Concessions - Marketing Communication Strategy - Product Management - Advertising and Sales Promotion -Case Studies, exercises and discussion - Seminar Evaluation and Summary • Who will benefit? • This course is of benefit to Sales and Marketing and Retail Managers/Executives and also those responsible for Marketing Management. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

27. Difficult Employees • On completion of this course the participants should be able to: • Identify the causes of conflict • Confidently diffuse and handle difficult employee situations • Use personal techniques to reduce and resolve conflict • Analyse why personal behaviour and attitudes may conflict with other team players and business objectives • Form a strategy for managing and resolving conflict to achieve a positive This two-day course is supported, where appropriate, by videos, case studies, role play, interactive practical activity and discussions to maximize the participant's involvement and learning potential. • Course Content • The Causes of Conflict – Characteristics – Positive and Negative • Self-Analysis • Developing the Positive Side of Conflict • Organisational Culture • Identification of Personal Behaviour and Attitudes • Individual and Team Conflict • Anger and Conflict Management and Resolution • Communicating and Conflict Diffusion Techniques • Verbal and Non-Verbal Indicators of Aggression • Ethnic, Cultural and Gender Differences • Anticipating Situations • Stress Management • Conflict Facilitation Techniques • Mediation Methods • Meeting to Resolve • Counselling Skills • Assertiveness and Positive Influencing • Practical Exercises and Role Play • Who will benefit? • This course is of benefit to Managers, supervisors and team leaders plus those whose would benefit from learning how to help others to resolve interpersonal differences at work. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

28. Emotional Intelligence • A person’s ability to manage feelings and communicate with others is said to be a greater predictor of success in life and at work than IQ. The ability to accurately identify and understand one’s own emotional reactions and those of others is of great importance in today’s world. Emotional Intelligence involves the ability to regulate one’s emotions to make good decisions and to become more self-confident. This five-day workshop encourages delegates to identify personal strengths and weaknesses and to show how to be resilient in times of change or adversity. Learning to become self-motivated with perseverance and good communication skills will enhance overall performance at work and in life generally. • Course Objectives • On completion of this course participants will be able to identify the nature and competencies of emotional intelligence from given research: to analyze personal strengths and weaknesses in emotional intelligence, to be aware of the relevance of emotional intelligence to self and business, to negotiate and coach effectively, to use strategies for conflict resolution, to communicate and receive emotions in an appropriate manner, to be aware of personal and interpersonal boundaries, to work towards optional performance by reducing stress, to use emotional intelligence competencies in leadership skills and motivating self and others, and to draw up an action plan for the future. • Who will benefit? • All those who feel they need to develop their ability to deal with the increasingly demanding nature of communication in business and who wish to develop a personal strategy to improve their emotional intelligence in order to enhance their career and life skills. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

29. Emotional Intelligence • Course Content • Introduction To Course: Definition of Emotional Intelligence, Emotional Intelligence Research, The Nature of Emotional Intelligence, Self-analysis of management aptitudes and abilities pertaining to emotional intelligence • EMOTIONAL INTELLIGENCE COMPETENCIES: Analysis of competencies, Emotional Intelligence – relevance to self – developing your own competencies, Emotional Intelligence – relevance to companies • INNER-DIALOGUE: Feelings and Actions, Self-talk – in conflicting situations, Reframing self-talk for constructive results, Coaching skills • THE ROLE OF EMOTIONS IN BEHAVIOUR: The relevance of emotions in behaviour The ‘rules’ for emotional expressions in the workplace, Exploring emotional response patterns, Negotiating change and conflict with positive techniques, Using visualization to modify response patterns • RELATIONSHIPS WITH OTHERS: Relationships at work, Communicating and receiving emotions, Using self-disclosure to improve relationships, ‘Listening’ for feelings and thoughts, Using empathy in problem solving, Speaking skills – delivering ‘hard’ messages to others • INTERPERSONAL BOUNDARIES: Sensitivity to ‘boundaries’, Intuition, Cues in violating personal borders, Interpersonal contracts • OPTIMAL PERFORMANCE: Barriers to achieving optimal performance, Dealing with stress as a barrier to optimal performance, Mental Rehearsal to enhance performance. • EMOTIONAL INTELLIGENCE AND THE SKILLS OF LEADERSHIP: Self-analysis – are you an effective team selector and builder?, Developing an emotionally intelligent Leadership Style, Selecting an effective team, Group Dynamics • MOTIVATING USING EMOTIONAL INTELLIGENCE: Motivational theories, Self-motivation, Influencing, inspiring and motivating peers, subordinates and superiors, Empowering and motivating your team • INDIVIDUAL ACTION PLANS: Planning a strategy for action -Structuring personal emotional intelligence, Skills plan, Self and Course Evaluation, Course Review, and Course Summary. The learning methods used in this course will be interactive with a mixture of tutorpresentation, discussion, case studies, practical exercises and role-playin aworkshop environment. There will be self and peer assessment. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

30. Emotional Intelligence • Course Speaker • Ms. Veronica Houghton • As a consultant in Human Resource Management and Training, Ms Veronica Houghton has established and had overall responsibility for the Operational Management and Quality Control of Training Centre Projects in the UK, Jordan and Oman. She has a Master of Science Degree in Training and Human Resources from the Centre for Labour Market Studies at Leicester University UK, an honours degree in Education, is a Fellow of the Royal Society of Arts, a Member of the British Psychological Society and an Associate of the Institute of Administrative Managers. • In addition to advising on the establishment of Training Centres and obtaining approval to run courses from British examining boards she has also analysed organizational needs and carried out feasibility studies for various types of companies and projects. Ms Houghton is well placed, as a qualified Career Counsellor and Psychometrician, to advise and select prospective trainees and staff and to give additional, ongoing, support to meet individual and company needs. As an experienced manager, senior lecturer and curriculum designer in the UK and the Middle East, Ms Houghton has developed and delivered a wide variety of courses for adult learners, including the following. Veronica is a Senior Lecturer with ORCA Marketing and Consultancy Ltd, Cyprus. The workshop is enhanced by a Power Point Presentation and practicalexercises for each of the Emotional Intelligence Competencies. It alsoincludes the formation of Personal Action Plans for a focused and positive career assessment and direction. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

31. Emergency Management Leadership • This 5-day • course will present • the legal and Trans-boundary issues of Emergencies in the Petrochemical Industry as well as emergency prevention measures and the planning of emergency response scenarios. Course ObjectivesThe course will highlight hazardous tasks that may lead to an emergency and will also look at the Seveso directive, which governs the emergency response planning and prevention within the EU.Upon completion of this course, participants will have a gained understanding of the modern philosophy of Planning, Control and Handling of Situations in Emergencies in the Petrochemical Industry. Participants will also have gained knowledge of current standards and European legislation. Over the past twenty years there have been major catastrophes and disasters that could have been avoided. Most incidents are a result of human errors and wherever there are dangerous substances in processing the threat is amplified to the employees and local communities. The key to any occurrence is to ensure that managers and supervisors are equipped with the skills and knowledge to cope with the immediate situation, until the arrival of specialist agencies i.e. Fire, Police and Ambulance. As in any management and leadership scenarios the action plan and potential execution must be firmly grasped by those responsible prior to any possible major incident or occurrences. • Course Outline • Emergency Plans, Social and Legal Pressures: Basic Reasons, The Seveso II Directive (EU legislation); Safety Management Systems:Safety, Accidents, Accident Prevention Systems, CBA (Cost Benefit Analysis), Major Accident Prevention Policy (MAPP), Risk Assessment; Planning for & Handling Emergencies: Organization of Emergency Services, Emergency Control Center, Fire & Safety Department, The role of the shift supervisor, Call out Personnel, Casualty Handling, Rescue, Evacuation, Mutual Aid Plans, Management Role, Public Relations - Media in emergencies, Catering, Training / Rehearsals, Emergency Plans - On-Site and Off-Site, What the emergency services and local authorities must know, What the public must know; Management: Accident, Incident Investigation, Fire Safety Audits, Safety committees, Job Attitudes / Training & Staff development, Contractors, Disasters examples of leadership under extreme pressure to resolve; Out of Control Situations. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

32. Effective Listening Skills • This course will help the • participants to: • Analyse and increase understanding of the techniques of effective listening • Discuss the skills of communication and focus on the art of active listening. • Course Content • Self-Appraisal: Identify a range of verbal and non-verbal factors which affect others, Examine current work relationships and identify problem areas, and Explore and satisfy individual needs; personal barriers • Conversation Openers: The first impression, The importance of the initial stages of the conversation, How a lack of listening at this stage can prove to be damaging. • Passive Listening: The use of eyes and acknowledgement tools, Learning to be controlled when confronted with a passive listener, The tendency to over-compensate with un-needed phrases and words, Holding the listeners gaze and attention. • Acknowledgement Responses with Body Language: Appropriate expressions and kinesics, Paralinguistics, Supportive acknowledgement responses, Keeping the speaker at ease. Communication Breakdown: Background interference, How misunderstandings, misconceptions and poor judgement are the probable outcome of interference; judgmental interference; critical responses. • Active Listening: Reflective listening - re-phrasing pertinent points and returning them to the speaker; Using reflective listening in conjunction with passive listening and acknowledgement responses; the prevention of misunderstanding. • Listening Skills: The essence of communication in listening; reading and understanding; The fundamental advantage of reflective listening. • Practical Application At Work:How to apply a listening style; Participants agree upon methods of implementation and discuss their own strengths and weaknesses as listeners. • Personal Action Plans; Case Studies; Exercises; Group Discussions; • Course Evaluation and Course Summary. This three-day course is supported by interactive group exercises, discussions and role play to assist participants learning potential. It also includes a personal action plan for individuals to develop the skills involved • Who will benefit? • This course is of benefit to those whose work depends on effective relationships with others where misunderstanding and poor judgment are to be avoided. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

33. Effective Presentation Skills • Throughout our lives we make personal presentation using our acquired personal communication skills, these can be one to one or to audiences ranging from the boardroom to the auditorium. Presentation can be one of the most nerve racking experiences but for those who master this critical capability it can be the platform to deliver an exiting and informative session and form part of a powerful communications strategy. • Course Objectives • On completion of this course the trainee/s will be competent in: • How to prepare and deliver a powerful presentation in a clear and confident manner, How to develop and enhance abilities to involve and motivate your audience, Control anxiety before and during the presentation and convey a professional image, Development and utility of personal assets including speech capabilities body language, expressions and reading positive feedback. This four-day course includes how to master the techniques of 'Powerful Presentations and how to prepare and deliver the content in the most acceptable form and set to the level of the audience. This seminar also includes a workshop and will give the delegates the opportunity to analyze their personal skills & abilities and develop them practically for maximum effect and impact. • Course Content • Successful Approach to Presentations: Introduction to presenting successfully: Successful Speakers - Dealing with Fear, Anxiety and Nerves - How we communicate, Verbal and Non Verbal - Making a good first impression - Know your audience: Type, level and attitude - Planning and Preparation of a structured presentation • Building Confidence: Preparing yourself physically and mentally - Body Language: Importance of posture - Importance of Eye Contact - • How to get the best out of your voice - Uses of pause to create impact drama, voice projection - Projecting a relaxed image - Do’s and Don’ts in presenting - Presentation by participants (video recorded) • Presentation and Impact Techniques: Use of Audio & Visual - Techniques including: Overhead slide projector, flipcharts, sound and visual tools - Selection of suitable venues - Conference Room or auditorium lay-out - Technologies available - Question Handling - Anticipating question - Encouraging questions - Dealing with difficult questions - Irrelevant questions • Audience Involvement Techniques: Audience involvement - Audience manipulation - Gauging audience feedback - Opening and closing -presentations - Team presentations exercise and analysis by participants (video recorded if facility available) - Case studies . • Who will benefit? • This course is of benefit to Managers, Instructors, Presenters and those who wish to improve their presentation communication skills and regular presentations at various levels and a variety of audiences. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

34. Effective Public Relations • Through medias and company reports the pubic and shareholders are more aware of company obligations, performance and responsibilities. It follows that each organisation has to be also aware of the image that is projected to external factors that regulates what kind of messages that need to be carefully emitted. • The Public Relations (PR) Department / Team are a vital link to organizational intentions and credibility involving information research and good customer handling. • Course Objectives • This course is designed to give the delegates an understanding of the importance of good Public Relations (PR) as part of the strategic corporate image also, successfully directing a public relations campaign to stimulate external interest in company activities. It will outline PR as an integral part of in company promotion using media operations to enhance confidence internally and to external markets with out associated pitfalls. This four-day course involves those critical PR issues and clearly defines the role and responsibilities of PR personnel. It also highlights past mistakes and pitfalls of previous International companies who have experienced PR disasters through lack of preplanning and care. • Course Content • Introduction to Role of PR Internally & Externally: Public Relations Benefits and Objectives - The Theory of Public Relations - Bad Publicity - Causes - Handling - Damage Limitation – Capitalizing; PR Role in Internal & External Marketing Promotion; PR and Organisational Change Management; Cost of PR: Benefits - Expenditure - Recovery - Cost Effectiveness - Free PR; Organisation Vision: Image Restructuring - Motivational Factors - Market Behavior; Creative Thinking: Brainstorming - Problem Solving - Motivational Drive; Research: Sources - Desk Top - Research Agencies; Customer Relations Factors: Customer Care - Quality and Public Relations - Media and Communications; Qualitative and Quantitative Information: Sources – Collation – Utilization; • Handling Incidents and Situations: Crisis Handling - Norming Situations - Media Handling; SWOT Analysis: Strengths - Weaknesses - Opportunities – Threats; Exposure to Public Events; Overview of PR Strategies; Case Studies and Group Discussions; Course Summary and Analysis • Who will benefit? • This course is of benefit to Junior PR Officers, Administration Staff working in a PR environment and handling internal public relations affairs and customer handling. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

35. Emergency Management & Planning • Through medias and company reports the pubic and shareholders are more aware of company obligations, performance and responsibilities. It follows that each organisation has to be also aware of the image that is projected to external factors that regulates what kind of messages that need to be carefully emitted. • The Public Relations (PR) Department / Team are a vital link to organizational intentions and credibility involving information research and good customer handling. This five-day course covers the events which must include the local environment impacts and uses considerable case study as examples of handling techniques and precautions. • Course Objectives • This course is designed to The Participants will understand the different emergency situations and how to control them effectively and understanding all aspects to be covered prior to and in the event of and situation arising. • Who will benefit? • This course is of benefit to Emergency Planning Managers and Emergency Planning Personal, also of great benefit to Process and Maintenance Engineers. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

36. Emergency Management & Planning • Course Content • Philosophy and Methodology of Emergency Handling & Resources and Planning Required for Emergency Handling Including: • Emergency Plans - Legal Requirements, Moral Requirements, Objectives of Emergency Plans, Responsibility for Planning • Hazard Identification - “HAZOP” and Emergency Plans, “What If” and emergency Plans • Internal Emergency Plans • Scope of Plans • Responsibilities and Organizational Structure • Key Components - Hazard Identification, Initiation of Emergency plans, Response, Resources available, Casualty Handling, Care of the uninjured survivors etc. • Typical Onsite Emergency Plans in a Refinery and Initial Response – Fire, Explosion risk, Release of Vapor / Gas, Oil Spillage, Chemical spillage, Earthquake, Floods & heavy Rain., High winds and Hurricanes, Bomb threat, Terrorist attack, Plant emergency shutdowns, • Power failure, Cooling water failure, Instrument air failure, Steam failure. • Key personnel and their responsibilities - Site Incident Controllers, Site Main Controllers • External Emergency Plans • Scope of Plans • Responsibilities and Organizational Structure • Key Components - Calling the emergency, Response, Hazard Identification, Resources available etc. • Liaison with Local and Government Authorities • Information to the Emergency services • Emergency Services Response – Police, Fire Brigade, Ambulance Service, Health Department, Epidemiological follow up • Environmental Response - Mutual Aid, Emergency Control Center, Training and Testing of Emergency Plans, Working with the Media, Working with the Public, Recovery & Rebuilding • Case Studies • Group Discussions • Course Evaluation • Course Summary This course is supported by videos to emphasize certain aspects of this program and to highlight critical points. Case studies of the Seveso Accident and Piper Alpha will be studied. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

37. Fundamentals & Practice of Effective Supervisory Skills • Members of organizations working in teams enhance the organization’s effectiveness by heightening their teamwork skills. Because teamwork involves coming together with others to achieve the organization’s goals, the first and central body of skills has to do with communication. From this perspective, team leaders and members develop techniques in team building, coaching and mentoring, delegation, and conflict resolution. This four-day course aims to give the participants:The Fundamentals of Effective Communication skills, Basics of Team Building, Team Management and Development.An Understanding of Individual and Team Motivating Factors to Gain the Best from all Team MembersHow to Handle Situations within the Team and with Individuals • Course Outline • This course is designed to provide participants with the skills and knowledge in:Effective communication, Identification of communication barriers and techniques for overcoming them, Working model of communication process, Clarification of perception and cultural differences, Separating emotion from content in the workplace, Reduction of links in the chain of communication, Giving effective instructions, Listening skills, Leadership skills, Motivating people, Encouraging, fostering, & assisting initiative, Delegating responsibilities, Developing subordinates, Team building, and Handling complaints and conflicts. • This program is supported by relevant videos, interactive discussions, case studies and team - work. • Who will benefit? • This course will be of benefit to Project Engineers who supervise project activities and people, Field (Site) Engineers &/or Administrators, who supervise a group of site professionals, Discipline/Construction/Commissioning Engineers, who superviseseveral technical teams, Administrators who supervise teams of office workers including secretaries, draftsmen, & clerks and New National employees who are being prepared to hold supervisory jobs. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

38. Fundamentals of Human Resource Management – A Competency Based Approach • The course is designed to provide the core skills in Personnel and Development together with the basic understanding, which will also improve and develop with experience how to recruit, select, motivate and induct new personnel into the organization. • It also discusses how to utilize the available tools to be effective and contribute to the organizations personnel goals and objectives. The emphasis will be on the practical techniques and it includes exercises and role play. This interactive five- days course aims to assist participants develop as personnel and Human Resources practitioners and utilize the key skills and knowledge required to give effective support and guidance to their organizations. • Course Outline • The course will discuss about the Introduction to the Role of Personnel & Human Resources Management (HRM) Function - The Role of HRM, Aims and Objectives, Concerns, Characteristics of Human Resources Function, Human Resources Function and Personnel Management , and Organization HRM needs; People, Work and Employment - Key Activities, Key requirements, Personnel Characteristics, Interpersonal Skills and Traits, Motivation (needs and wants), Mutual Commitments (Employer & Worker), Personal & Organizational Goals, Organization theory and functions, and What is Work?; Recruitment - Planning, Job Evaluations & Descriptions: Planning and Construction, Writing Specifications, Advertising, Applications, Handling and Selection, Interviewing; preparation, implementing and analysis, References Selection and further processing, and Induction process specific to organizational roles; Employee Administration – Attendance, Benefits and Compensation Packages, Discipline, Appraisals systems, Training & Development, Discussions, Role Play Exercises and Case studies, Course Summary and Analysis. • This program is supported, where appropriate, by videos, case studies, role-play, interactive practical activity and discussions to maximize the participant's involvement and learning potential. • Who will benefit? • The course is specifically beneficial for those who are intending or are new to the HRM functions in the personnel department and those who need to update their skills and knowledge in this important function. It is also of great benefit to Line and Operations Managers and supervisors who need to acquire the basic personnel and HRM functions and develop their skills in this area. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

39. Job Description Techniques & Evaluation • Organizational efficiency is dependant on specific employment structuring which needs to be accurately calculated and measured. Each job is required to be identified and assessed to ensure maximum utility in working areas. The start point must include job specification analysis and measurement of worker activities at all levels. • The process of evaluation needs to be carefully planned and implement and reviewed regularly as situation may change or be re-engineered. The total process when implemented ensures a full understanding of the Human Resources value within the organization and highlights the strengths and weakness or confirms status. This four-day course is aims to provide the delegates with:The scientific basisand skills required for the process of job analysis and the job specific methods used for job evaluation. The course also covers the formation of job specification for organizational needs and examines basis of salary scaling techniques. • Course Outline • This course is designed to provide participants with the skills and knowledge inOrganizational Needs and Functional Objectives, Job Evaluation, Job Classifications, Analysis & Criteria, Skills, Knowledge, Qualifications, Job Description: Identifying & Defining Work, Components, Construction, Skills, Common Mistakes, Specifications, Personal, Technical, Managerial, Planning Evaluations, Meetings, Objectives, Productivity, Measuring Results, Feedback, Reports, Recording, Skills Banks, Advantages, Modeling, Construction, Job Description Manual for Human Resourcing Purposes, Importance and concepts of job evaluation, Methods of job evaluation - descriptive and quantitative methods, Basis of drawing salary scale. • The course will also have case studies, and discussion periods and practical exercise role play, Course Summary and Course Analysis. • This program is supported by videos and interactive activity and discussions to maximize the participant's involvement. • Who will benefit? • This course will be of benefit to Managers and Supervisors with responsibility for teams and responsible for job evaluation and job specifications. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

40. Leadership and Team Building Skills • Studies on team motivation and performance have emphasised the essential importance of solid supervisory management and the need for effective leadership. Many people are called upon to take on the leadership but some are more effective than others. • A good leader in a business is some one who can inspire and get the best out of his team and workforce and motivating them to work towards a common goal. • This course gives the basis for an excellent introduction to develop effective leadership skills and manage a team productively. This three-day course gives the basis for an excellent introduction to develop effective leadership skills and manage a team productively. • Course Objectives • This course is designed to enable managers and senior supervisors to understand the role of leadership and its importance in team building, be aware of the different theories covering effective leadership styles and to develop their own leadership style to their full potential, be aware of group dynamics and how to successfully select, task and motivate a team, communicate and delegate effectively and to set appropriate goals for themselves and their team. • Who will benefit? • This course is intended for seniors and superintendents, who wish to improve or further develop their skills and performance in effective leadership. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

41. Leadership and Team Building Skills • Course Content • Day One: • Introduction to Leadership Skills, Definitions of leadership and Examples, Great Leaders and their styles, Function of Leadership, Analysis of Leadership Styles, Style of Leadership - Theories Review, Behavioural, Contingency and Situational, Leadership and Culture - Analysis of Theories, Effective Leadership and Leadership Dynamics - Transactional, Charismatic, Transformational and Servant, Leadership Traits - Autocratic, laissez faire, and democratic, Power Definitions - Effective use of power and Cultural differences Positive and Negative Leaders, Why Teams - the Benefits and Costs of Teams • Day Two: • The Function of teams, Group Dynamics, 5 stages of a group & Group Interaction, Attribute of a Good Team & Team Effectiveness, Are you an Effective Team Selector and Builder, Analysing Objectives - Company, Group, and Self, The Organising and Planning of teams and their Activities, Is Your Group Cohesive Applying Teams Concepts, Providing Effective Team Leadership, Team Motivation, How to Build a Climate for Good Motivation • Day Three: • Review Your Communication Style, The Manager as a Communicator Open Communication and Trust; Communicating in Teams, Barriers to Communication, Conflict Handling; Definition of Conflict, Resolving Conflict Techniques for Handling, Moving from Conflict to Collaboration, Delegation: Definitions, How to Delegate, Are You a Positive Delegate, Involving the Team in Goal Setting, Effective Planning & Organising, Effective Time Management, Case Studies & Role Play, Group Exercises, Group Discussion, Action Plans for Further Development, Course Evaluation and Summary The program is supported by role-play, case studies, exercises and interactive discussions to involve delegates. Videos to highlight techniques available to the participants will also be used. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

42. Leadership and Management • In any organisation within management levels there are action seekers that are essential for leading teams to higher levels of excellence and achievement. • The function of managers includes leadership traits to inspire and motivate individuals and teams. The business 'Gurus' were not 'Born' into leadership but learned the skills and developed the qualities to influence, persuade and direct towards a common goal. • Managers need to grasp the essentials of leadership capabilities and adapt their own style to confidently encourage, persuade and guide their team effectively and consistently. • Course Objectives • This course is designed to enable managers and senior supervisors to understand the role of leadership and its importance in team building and to be aware of the different theories covering effective leadership styles and to develop their own leadership style to their full potential. This five-day course covers how to be aware of group dynamics and how to successfully select, task and motivate a team, communicate and delegate effectively and to set appropriate goals for themselves and their team. The program is supported by role-play, case studies, exercises and interactive discussions to involve delegates. Videos to highlight techniques available to the participants will also be used. • Course Outline • This course will discuss about the Introduction to Leadership Skills, Function of Leadership, Analysis of Leadership Styles, Style of Leadership, Leadership and Culture - Analysis of Theories, Effective Leadership, Leadership Dynamics, Leadership Traits, Power Definitions - Effective use of power - Cultural differences, Positive and Negative Leaders, Why Teams - The Benefits and Costs of Teams, The Function of Teams, Attribute of a Good Team & Team Effectiveness, Are you an Effective Team Selector and Builder, Analysing Objectives, The Organising and Planning of teams and their Activities, Time Management, Is Your Group Cohesive, Applying Teams Concepts, Providing Effective Team Leadership, Team Motivation, How to Build a Climate for Good Motivation, The Communication Process, Review Your Communication Style, The Manager as a Communicator, Open Communication and Trust, Definition of Conflict, Delegation: Definitions, How to Delegate, Involving the Team in Goal Setting, Effective Planning, Role Play, Discussion and Recap of Highlights, Course Summary and Analysis • Who will benefit? • This course is of benefit to Team Leaders / Project Managers / Superintendents / Supervisors / Training Professionals. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

43. Leading Knowledge Management and Learning Strategies • In house and on-the–job training has been recognised as a very effective way to train people and to develop skills that are relevant to the specific needs of the company and to individuals’ career development. • The techniques of demonstration, coaching, mentoring and planned-experience are essential skills for the facilitator in charge of the training and development of people within the organisation. This five-day course gives participants the opportunity to practise these essential skills and use evaluation as a developmental tool. • Course Objectives • This course is designed to give the participants the leading capabilities to: Equip participants with the essential skills to develop a training programme to facilitate the necessary skills required by using knowledge and learning techniques, Encourage competent in using resources to enhance the learning process, Develop participants knowledge and learning as part of the overall development programme for the individual, Evaluate the available learning methods for Personal needs and Career requirements in the organisation, and Formulate a Positive Personal Action Plan. • Who will benefit? • This course is of benefit to Managers, Team Leaders, Line Managers, Trainers and Individuals who undertake to develop and train staff. The course is also of great value increase personal knowledge base and increase capabilities of learning. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

44. Leading Knowledge Management and Learning Strategies • Course Content • INTRODUCTION TO COURSE: Self-analysis of aptitudes and abilities, What is a learning organisation?, Training philosophy, Managing the training process, Review of knowledge and learning methodology • IDENTIFYING THE INDIVIDUAL TRAINING NEEDS: Company Appraisal Systems, Training needs analysis • PLANNING TRAINING PROGRAMMES: Objectives , Length, • In-company training, External training • TRAINING FOR SPECIFIC SECTORS: Training techniques, Management and team leader training, Sales training, Technical and skill or craft training, The phases of training , Motivation • TRAINING IN A CULTURALLY DIVERSE ENVIRONMENT: Barriers to learning, Be culturally aware, Hofstede’s 4 dimensions of cultural diversity, applied to training needs • WHAT IS LEARNING?: Analysis of Kolb’s learning cycle and learning styles, Analysis of Honey and Mumford;s Learning styles, Conditions for effective learning, Action Learning, Experiential learning, Competence based learning, Evaluation of experiential learning • DEMONSTRATION TECHNIQUES: Planning, Analysis of skills required, Practical applications, Evaluation • COACHING AND MENTORING: Definitions, Analysis of skills required, Practical applications, Evaluation • FACILITATION TECHNIQUES: Definitions, Analysis of skills required, Practical applications, Evaluation • PLANNING FOR ASSIGNMENT: Delegates plan for their of role of facilitator in a learning situation. • PRACTICAL ASSIGNMENTS: Practical application by delegates of demonstration, mentoring and experiential teaching and facilitating, Self and peer assessment and evaluation • INDIVIDUAL ACTION PLANS: Positive Personal Plan a strategy for action, Self and course evaluation Case Studies & Group Exercises, Group Discussions, Practical application and assessment of learning techniques, Course Review & Evaluation, Course Summary The course include interactive discussions and exercises to give the student participants the opportunity to utilize the various methods to enhance their learning potential. The course is presented by Power Point slides and also includes case studies and videos were applicable. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

45. Modern Techniques in Personal Handling • The advent of computerized management systems in Personnel Departments has brought greater efficiency and effectiveness to the way organizational human resources are structured and utilized. The role of personnel managers has changed considerable concerning handling of personnel records and the administration of human resources allowing access to the employees details Using modern techniques ensure greater control and easier monitoring in selection, career progression and other personnel and administrative aspects. This two - day course is designed to enable the participants to: Understand and Implement the concepts and role of personnel Department, its position in the organization Understand the structure and the specifications of its staff.Up-to-date techniques and effective tools for organizing and Managing personnel functions. • Course Content • Day One: • Introduction to Personnel department: concepts and role; Role objectives and importance of personnel department and Its relation with other departments in the organization; Organizational structure and functions of personnel department; Functions, duties and specifications of supervisors in the personnel; Department; Human resources planning techniques; Principles and forms of job description, performance appraisal and Design of application forms; Management and organizing personnel files using computers • Day Two: • Techniques of Designing personnel procedures manuals; Holidays and penalties administration; Salary and wages administration using computers; Managing and organizing administrative circulars and orders • Personnel affairs administration ie. Work permit, work contract and housing); Bases of setting and implementing internal regulations; Management information system and its applications in personnel management; Case studies and discussion periods; Course summary and Evaluation. • The program is supported by role-play, case studies, exercises and interactive discussions to involve delegates. Videos to highlight techniques available to the participants will also be used. • Who will benefit? • This course is of benefit to Supervisors in personnel departments, Line / Production or General Manager who are involved with a Personnel Department or who have role in personnel handling. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

46. Manpower Planning & Development • In today’s global competition, there is a dramatic increase in the demand for well educated and well trained employees who are able to work effectively and efficiently in their organisation functions. This constant and developing need brings more daily challenges for the Human Resources professionals and to the organisational Management who are involved with Manpower Planning and Development requirements. This 5-day course aims to support the Human Resources in accordance with the corporate HR objectives and with the concepts of 'RTMM' (Recruit, Train, and Motivate& Maintain) as a basis for the Employee / Job Satisfaction. • Course Objective • The course is designed to give the participants the knowledge and skills to effectively plan and organize Manpower as a resource which is required for organizational efficiency and success, understand the manpower functions involved and the selection processes, plan development programs for career track activities for individual employees meeting the skills and education required for their effective employment and understand the various methods and techniques for career monitoring including coaching, counseling and mentoring principles. • This course will also include the skills required to create an HR planned culture combining existing personnel and 'New Intakes' along with the management of change in a personnel environment. • Who will benefit? • This course is of benefit to Human Resources and Personnel Managers in personnel resourcing functions or those who are responsible for manpower planning and development Including Training and Development functions and co-ordination in the organization. The course may also benefit Operations and Line Managers who are responsible for the manpower planning and Development aspects irrespective of the size of the organization. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

47. Manpower Planning & Development • Course Content • Module One: • Corporate manpower planning, Corporate strategy, Manpower policies and HRM, Human resource strategy. • Module Two: • The role of personnel management in recruitment, Recruitment and selection, Does a vacancy exist?, Personal specification job specification • Candidate profile advertising short listing, Interviewing and Making the appointment. • Module Three: • Induction, Existing knowledge, Skills utilisation, Developing a skills bank, Job satisfaction, Improving morale. • Module four: • Job design and job analysis, Identifying training needs conducting a training needs analysis, Using a performance appraisal interview for career development, Monitoring progress, Developing counselling skills • Identifying the appropriate method of satisfying a training need, Linking training needs to corporate and departmental, Objectives Development, • Evaluating training, and Job evaluation. • Module five: • Human resource management, Structure, Objectives and practice, Policies, records, reporting. • Module Six: • Career Track, Planning individual career paths, Mentoring and coaching, Career counselling, Promotion-concepts and realisation, Performance assessment techniques, and Organisational support for career development. • Module Seven: • Dealing with terminations, Competence or incompetence, Redundancy, Resignation, and Exit questionnaires. • Module Eight: • HR procedures, Discipline, Grievances, Health and safety aspects, Equal opportunities, Terms and conditions of employment, Contract of employment, and Welfare provisions. • Module Nine: • Case studies, Role Play, Group exercises, Group review and discussions, Course evaluation, and Course Summary.   This course includes the importance of co-ordinating company strategies and employee aspirations. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

48. Managing Training – A Proactive Approach • Training is a vital part of the organizational function and requires a structured and proactive approach to ensure maximum utility and benefits. Training is also accountable and needs careful supervision and careful allocation of time and resources. Training managers must be aware of the available tools and systems to execute these responsibilities and gain the results through training teams from employees. • This requires a positive and proactive drive to clearly define objectives and build an effective team capability. It also requires a full understanding of latest technology resources and the various techniques to implement successful training schedules. This 4-day course aims to provide the delegates with: The tools and techniques to effectively and proactively manage a training team or department and Identification of training need training needs using Training Needs Analysis. It will also include Planning and Implementing training with available and budgeted resources using internal and external vendors. • Course Outline • The course is designed to give the participants the knowledge and skills in the Introduction to training systems for organizational requirements and career development; Training Needs Analysis, Planning Training, Implementing Training, Training Objectives, Training Resources, Training Venue, Instruction Material, Building a Training Team, Monitoring Results, Motivational Training, Learning, Computer Based Training (Overview), Available Learning Techniques, Systems Approach to Training, Report Writing, Financial Aspects. • This program is supported, where appropriate, by videos, case studies, role-play, interactive practical activity and discussions to maximize the participant's involvement and learning potential. • Who will benefit? • This course is of benefit to Training and Development Professionals involved in the process of Training needs analysis, coordinating and organizing training programs. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

49. Managing People • This is a workshop-structured course, which provides the opportunity for the development of those skills necessary to lead teams in organisations. Delegates practise leadership in a variety of activities and situations, gaining from the review and feedback sessions. They emerge from the course with a personal development plan, which highlights their future intentions, steps and actions. • Course Objectives • Upon completion of the course delegates will learn how to understand the leadership model, use the functional model when leading, identify the roles and functions necessary, know their personal motivations and how motivation effects the working environment, delegate more effectively and utilise time better , and develop and increase their problem solving and decision making skills. This five-day course aims to enable delegates to develop their personal skills in leading teams and to provide an opportunity to practice, gain experience and receive feedback. • Course Content • Understanding leadership -The leadership model, What you have to be, to know, to do, Defining leadership; Providing feedback - Major categories of verbal behavior, positive and negative areas, responses to the categories; Task cycle - Defining the task, long and short term objectives, Stages in the task process, Needs of planning, monitoring and controlling; Briefing and delegation -Briefing the group and the individual, good communication, Principles of delegation, review of individuals; Using time effectively - Time as a resource, controlling time within the team, personal time planning; Decision making - Developing and using the Five-Point Plan, Factors that affect decision-making; Team building - Functions within the team, group processing, development and maintenance roles within the team; Motivation - Major motivational theories, What motivates us, what motivates the team?; Developing thinking skills - Blocks to creativity. Conceptual and reflective thinking, Thinking in pictures, imaginative thinking in action; Crisis planning - How to act in a crisis, Short term planning; The leadership self-development plan - Individual goals, long, medium, and short term, A personal evaluation of strengths and weaknesses; Case Studies & Exercises; Group Forum and Discussions; Course Review & Evaluation; Course Summary • Who will benefit? • This course is of benefit to all those from business, commerce or industry who require practical experience in leading and working with teams. The course is structured so that their role is clarified, their confidence is increased and they gain a perspective of how they operate. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.

50. Modern Safety Management • Upon completion of this course, participants will have • a complete understanding of the modern philosophy of safety and of Process Safety Management. The course includes HAZOP and Process Safety Management, as well as Environmental concerns. • Course Content • MANAGING SAFETY: Accidents - Accident Triangles, Causes of Accidents, Accident Prevention, Cost Benefit Analysis, Risk Assessment, Work Permit Systems • MANAGING OCCUPATIONAL HEALTH:Chemical Hazards - body uptake, TLV etc., Physical Hazards, Ergonomics, Blood Borne Pathogens, Psychological Hazards, Two videos: Healthy Back, Stress • ENTRY INTO CONFINED SPACES: Definition, Gas Testing. Explosivity, Toxicity, Oxygen Deficiency, Hydrogen Sulphide - Pyrophoric Iron, Safe working systems, Gas freeing - Steam, water, use and hazards of inert gas, Hazards and precautions, One video: Fatal Decision • ACCIDENT INCIDENT INVESTIGATION • OSHA SAFETY INSPECTIONS • CONTRACTORS & SAFETY • SAFETY COMMITTEES - MAKING THEM WORK • ENVIRONMENTAL ISSUES • FIRE: Fire fighting Techniques, Tank Fires, Bulk Quantities of Liquid Gas, Leakage of gas without ignition - control of leakage, Leakage of gas with ignition - Action by personnel, • PROCESS SAFETY: Process Safety Management (OSHA Standards), Seveso II (European Standards) • HAZOP: One video: Flixborough; Emergency Plans, Internal Emergency Plans, Responsibilities and Organizational Structure, Key personnel and their responsibilities, External Emergency Plans, Information to the Emergency services, Emergency Services Response, Police, Fire Brigade, Ambulance Service, Health Department, Epidemiological follow up, Environmental Response, Mutual Aid, Emergency Control Center, Training and Testing of Emergency Plans, Working with the Media, Working with the Public, Two Videos: Emergencies, Piper Alpha, Course Evaluation and Summary • This program is supported by H & S videos to emphasize certain aspects of this program and to highlight critical points. This five-daycourse will present Safety & Health, principles as well as Environmental concerns and Fire fighting. The course will describe; Accidents – accident prevention, accident causes safe working systems; Occupational Health - principles, hazards. Gas Testing - Explosively, toxicity, oxygen deficiency; Entry into confined spaces - hazards and precautions; Risk Assessment; Accident Incident investigation; Safety with contractors; Fire - prevention, fire fighting techniques; Process Safety Management; HAZOP; Emergency Plans; Environmental Issues. • Who will benefit? • This course is of benefit to those Individuals who are involved in the operation and management of the plant as well as supporting operations. Abar Solutions Ltd.Petroleum ConsultancyHawali, Block 117,Building 2A, Floor 10,KuwaitPhone: + 965-2611840Fax: + 965-2611850info@abar-solutions.com Your investment in training, is an investment in your core business values.