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How to book a Rail Australia product in steps ?

How to book a Rail Australia product in steps ?. Step #0 - Introduction about Japan Rail Pass. Before starting and trying to find Japan Rail products under your product tree, please ensure all following pre-requisits have be completed:

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How to book a Rail Australia product in steps ?

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  1. How to book a Rail Australia product in steps ?

  2. Step #0 - Introduction about Japan Rail Pass • Before starting and trying to find Japan Rail products under your product tree, please ensure all following pre-requisits have be completed: • Contract addendum signed and returned back to RE4A @ Martine Brageot • Foreign languages added on your PC • JTB font added to the list of fonts on your PC • JR Specimen product booked, printed and sent to the support team • Access granted by Help Desk team for all Japan Rail products

  3. Step #1 • (1) As usual, enter the Departure Date from country and the Agent Name and click on “Product Tree”. 1

  4. Step #2 – Product Selection • (1) In the product tree, in the Non-European Rail products section, select one of the “Rail Australia” products. 1

  5. Step #3 – Product Search • (1) Select the product via the “Route” drop down list • (2) Select Departure Dates • (3) You can precise your search by adding new criteria thanks the “Search by” drop down list. • (4) Click on “Search” • (5) All available products according to your criterias are proposed. Select the requested one. • (6) Enter number of travellers in the “# of Pas” column. • (7) Click on “Select Fares” 2 4 1 3 5 6 7

  6. Step #4 – Passenger Creation • Go to “Passengers” Tab • (1) Click on “Add New Passenger” button • (2) Follow the instructions and enter First Name, and Last Name of the passenger • (3) Click on “Create Passenger”. 1 2 3

  7. Step #5 • Your passenger has been successfully created. • (1) Select remaining mandatory information such as Gender and Date of Birth. • (2) Click on “Confirm”. 1 1 2

  8. Step #6 – Passenger Assignement • Go to “Booking Details” Tab • (1) Click on “Select Booking Details”, select the product you want. • (2) Click on “Associated Passenger” and assign the right passenger to the right product via the drop down list. • (3) Click on “Confirm” 1 2 2 3

  9. Step #7 – Product Details • (1) On “Booking Details” Tab, click on “Select Booking Details”, select the product you want. • (2) Check “Terms and Conditions and confirm you agreed them”, precise the local phone number on which our partner can reach you, move the status to “Initiation”. • (3) Click on “Confirm” 1 2 2 3

  10. Step #8 – Booking Recap • Go to “Booking Recap” Tab • Product has been selected, passengers have been created, assigned to the product… • (1) If the result is compliant with your expectations, then click on “Next”. 1

  11. Step #8bis – Booking Recap • (1) You can enter to the fullfilment center. Otherwise, can leave it blank. • (2) Click on “Next”. 1 2

  12. Step #9 • You are now back to the Euronet generic “home” screen. • (1) In the “Booked Products” box, select the Rail Australia product, here, “The Overland”. • (2) Next to the “Product Description”, in the drop down box ticketing method, select PDF. • (3) Then click on “Next”. 2 1 3

  13. Step #10 • You booking has been successfully created. • (1) Place it on “Hold” in order to enable our call center to treat and fulfill it. • (2) Click on “Done with booking” button. • A notification has been sent to the call center. You request will be treated in the best way. 2 1

  14. Step #10 • (1) Check “NERO” radio button • Select the right printer within your office and follow those instructions: • (1) Legal Size Bac 1 • (2) Letter Size Bac 2 • (3) Paper Type A4 • (5) Click on ”Next”. 1 2 3 4 5

  15. Step #11 • Euronet is currently sending the document to the printer

  16. TRAVEL DOCUMENT A • This is a valid Japan Rail Pass coupon printed via Euronet. • You have four DIFFERENT coupons (check Japanese characters right after Exchange Coupon for differences). Please refer to the extranet for further information regarding that important point. • A: For JapanRail and exchange at the train station • B:For the client • C For RE4A (GSA have to send it with refund coupons each end of month) • D: For the GSA B C D

  17. Congratulations, you can now successfully book Rail Australia products. • If you need further assistance, you can reach Rail Europe Help Desk at: • re4ahelpdesk@raileurope.fr

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