Training in the Workplace

1. Training in the Workplace Lesson 5 People 1st Sector Skills Council video People 1st Career Map

2. Completing the Assignment Informal Assessment Formal Assessment Step 1 Role play Step 3(a) Make a list of how you would go about identifying training needs (P2). Step 2 Research stage Step 4 Produce a table (P1) Step 3 Find the sector skills council Step 6 Brief report: compare the likely training needs for a person starting work in an organisation with training at other levels within the organisational structure (M1). Step 5 Feed this information back to your partner Step 7 Report: Discuss the importance of workforce training from the employer’s perspective, giving examples of training at different levels. (D1) Step 8 Report: Explain the importance of identifying training needs from both an employee’s perspective and the employer (M2)

3. Completing the Assignment

4. Completing the “P’s” Step 3(a) Make a list of how you would go about identifying training needs (P2).

6. Step 4 - Produce a table to show how the training needs within different organisations from this sector are linked to different job roles and levels within their structures (P1).

8. Passenger Service Supervisor – Rail Station • Allocate and check work in your team • Communicate and Manage information in the Rail Industry • Conduct an assessment of risks in the workplace • Develop productive working relationships with colleagues • Ensure your own action reduce risks to health and safety • Identify and manage income in the rail industry • Implement Revenue Protection in the rail industry • Maintain a suitable customer environment in the rail industry • Maintain Crowd control and security in a railway station • Manage difficult situations in the rail industry • Plan for duty and manage your own performance in the rail industry • Provide impartial product and service selling in the rail industry • Provide leadership for your team

9. Example – Passenger TransportPassenger Service Manager - Rail Station • Allocate and monitor the progress and quality of work in your area of responsibility • Communicate and Manage information in the Rail Industry • Conduct an assessment of risks in the workplace • Develop productive working relationships with colleagues • Ensure health and safety requirements are met in your area of responsibility • Ensure your own action reduce risks to health and safety • Implement Revenue Protection in the rail industry • Interpret legal and organisatonal standards to ensure safe practices in the rail industry • Plan for Further Professional Development in the Rail Industry • Provide leadership for your team • Supervise service provision in Rail operations

10. Station Manager - Rail Station • Assist in the protection of revenue in the rail industry • Assist in the Provision of a suitable environment for customers and other members of the public • Assist in the safe operation of trains in service • Contribute to the safe dispatch of trains from platforms • Identify and respond to deviations from the planned service • Implement plans to meet operational requirements in the Rail Industry • Maintain a clean and tidy environment for Rail customers and other members of the public • Maintain a Safe and Secure Working Environment in the Rail Industry • Maintain and Develop Your Knowledge Understanding and Skills in the Rail Industry • Maintain effective working relationships with colleagues in the Rail Industry • Manage Conflict in the Rail Industry • Monitor and ensure the provision of train services to the rail industry • Obtain and communicate information in the Rail industry • Plan for Further Professional Development in the Rail Industry • Plan the deployment of rail veihicles • Plan the movement of rail vehicles on a network • Promote services and products in the rail industry • Provide Customer Service in the Rail Industry • Provide products to customers in the rail industry • Respond to abnormal working situations in the Rail industry • Respond to emergency situations on railway premises • Respond to out of course and emergency situations on trains in service

11. Completing Assignment 1 • Don’t panic! • Use the previous slides to build a whole picture. • Make your own list – and make sure it is clear – so anyone else could understand it. • Create your own table and make sure it is clear – so anyone else could understand it.