Integrating e-government in simplification strategy the Dutch case

1. Integrating e-government in simplification strategythe Dutch case Milan Jansen 20 June 2007

2. Dutch programme on AB Citizens • Reduction of AB in the Netherlands (since 1999) • Administrative burdens for companies (Ministries of Finance and Economic Affairs) • Administrative burdens for citizens (Ministry of the Interior) • Administrative burdens for citizens (since 2003) • Target of the last Cabinet: 25% less between 2003-2007 • Focus on target groups (disabled, unemployed, elderly volunteers).

3. New cabinet (Balkenende IV) • New parties in the coalition • New programme on the reduction of AB citizens • “Critique” on the definition of AB by citizens • Citizens see AB as: • Information obligations • Waiting on a decision by the government • Fees of governmental services • Treatment by the civil servants • Uncertainty in rights and obligations

4. Better governmental services • Citizens want: • Easy access to the government • Insight in governmental services • Less administrative burdens • Once off data delivery • “Plain Dutch” • Good treatment of civil servants

5. Targets • The new government has several targets: • Substantial reduction of AB for 10 bottlenecks • 25% reduction of AB municipalities • 25% reduction for each “profile” • 25% reduction of know data • Quality of governmental services rated at least a 7 • Two programmes: • AB Citizens • E-governemt

6. How to reduce AB • Use of baseline measurement • Insight in information obligation with high AB • Use of ‘complaints office’ / Kafka brigade • Insight in real complaints of actual citizens • Use of interest groups • Insight in issues of target groups • Use of profiles • Insight in personal burdens of ordinary people

7. Maria, Bart, Verstappen

8. Examples (1) • E-government had it’s autonomous targets, e.g.: • Improve quality of government services • 65% of forms must be available online at the end of 2007 • Provide e-government ‘buildingblocks’ (DigiD, key-registers, e-forms) Example: • E-forms lead to less AB for citizens (one can obtain the forms online which saves time). • AB citizens provides the ‘high impact’ forms which should be put online first (e.g. taxforms, crime report)

9. Examples (2) • The e-government key-registers makes once off data available, e.g. • Electronic patients dossier • Digital Work and Income Client Dossier • Large AB reductions, but mostly e-government initiated

10. Examples (3) • New development: AB citizens also includes improving governmental services witch brings AB and e-government more together • AB citizens sees advantages of e-government and asks new e-products, e.g. • Easy access to income related services in the personal internet page • Insight in waiting times online

11. Conclusions • Integrate e-government in AB: • Use improvement of governmental services and reduction of AB as a common factor • Use profiles and baseline measurements to find possible new e-government services • Use AB to find high impact services which e-government can focus one and get noticeable results • Use AB to get an impulse in the development of e-government applications

12. Questions? For more questions: Milan Jansen milan.jansen@minbzk.nl +31 70 426 81 71 www.lastvandeoverheid.nl