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任务 2: Help Tourists to Check In

任务 2: Help Tourists to Check In. Show Time. Review. Warm up - classical sentences 1. 1) I love you not because of who you are, but because of who I am when I am with you. 我爱你，不是因为你是一个怎样的人，而是因为我喜欢与你在一起时的感觉。

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任务 2: Help Tourists to Check In

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  1. 任务2:Help Tourists to Check In

  2. Show Time

  3. Review

  4. Warm up - classical sentences 1 • 1) I love you not because of who you are, but because of who I am when I am with you. • 我爱你，不是因为你是一个怎样的人，而是因为我喜欢与你在一起时的感觉。 • (2) No man or woman is worth your tears, and the one who is, won‘t make you cry. • 没有人值得你流泪，值得让你这么做的人不会让你哭泣。 • (3) The worst way to miss someone is to be sitting right beside them knowing you can‘t have them. • 失去某人，最糟糕的莫过于，他近在身旁，却犹如远在天边。

  5. SEC 2 SEC 3 SEC 4 SEC 5 SEC 1 Part One Background Material Question: How to help the tourists with check-in and check-out formalities? Tips for reference If you are a tour guide who is helping your tourists to pass through checking-in or checking out formalities at hotel, here are the guidelines for you: • 1. Help the tourists check in and introduce them to the locations of the main facilities of the hotel • Help the tour leader put the room numbers on the luggage and have the luggage sent to the rooms as soon as possible. • If the tourists have some problems, inform the floor attendant immediately and actively assist him in solving the problem.

  6. SEC 2 SEC 3 SEC 4 SEC 5 SEC 1 Part One Background Material • 4. Tell the waiters of the restaurant how many people are in the group, who will be having the meal and any special requirements. • 5. Make the tourists aware of the need to settle their bills. • Remind the tourists to have their passports, plane (or train) tickets and customs declaration forms put in their carry-on luggage and have a check. • 7. Tell the tourists when and where to collect the luggage, and check the number of pieces of luggage.

  7. UNIT 3AT THE HOTEL Section 1 Dialogues Dialogue 1 Reserving a Room by Telephone Jean Brick is visiting Beijing in summer. She intends to stay at Beijing Hotel and now she is calling from Chicago to make a reservation. Miss Wang is the operator at the Reception Desk.

  8. New Words • Chicago ：[ʃi'kɑ:gəu]芝加哥(美国城市名) • Reservation ：[,rezə'veiʃən]预约；预订；保留 • Deluxe：[də'lʌks]豪华的; • Presidential ：['prezidenʃəl]总统的; • Suite ：[swi:t]套房 • Quiet：['kwaiət]安静的;轻声的; • Deposit ：[di'pɔzit]保证金;押金;定金 • Automatically ：[,ɔ:tə'mætikəli]自动地 • Cancel ：['kænsl]取消,废除;中止 • Expect ：[iks'pekt]期待;等待;盼望

  9. UNIT 3AT THE HOTEL Dialogue 2 Checking in Ms. Jean Brick has just arrived in Beijing and she is checking in at Beijing Hotel. Miss Zhang, the receptionist, is receiving her.

  10. Key Sentences

  11. Exercise I: Complete the following dialogue according to the Chinesein brakets and then read it in roles. Exercises J=Jane (Receptionist) S=Stephen Nobel (Guest) J: (早上好,我是订房部的简,有什么可以帮到你吗?) S: This is Stephen Nobel calling from America. (我想要订一间房｡) J: (好的,诺贝尔先生｡您打算住多久呢?) S: Four nights, please. J: (你要订哪天的房呢?) S: From August 10th to 13th. ___________________________________________________________________ Good morning. Reservation. Jane speaking. Can I help you? I’d like to reserve/book a room. ___________________________________________________________________ ___________________________________________________________________ Yes, Mr. Nobel. How long will you be staying in this hotel? ________________ For when?

  12. Exercise I: Complete the following dialogue according to the Chinesein brakets and then read it in roles. Exercises J: For four nights.  (您打算要哪种房型,) Mr. Nobel? S:I’d like to book a double room for myself and my wife. What’s the rate? J: (标准双人间每天320元,豪华双人间每天360元｡) (您要哪一种?) S: I’ll take a standard double room. It is about 40 US dollars per night, isn’t it? J:Yes, Mr. Nobel, a standard double room, (时间是从八月10日至13日｡)Am I correct? S: Yes, you are right. __________________________________ What kind of room would you like ___________________________________________________________________ It’s RMB320 for a standard double and RMB360 for a deluxe double. Which one do you like? _________________________ from August the 10th to August 13th. ______________________________________

  13. Exercise I: Complete the following dialogue according to the Chinesein brakets and then read it in roles. Exercises J: 你们几点钟到酒店呢? S:  大约下午5点｡ J:Yes, Mr. Nobel. We will pick you up at the airport. (我们要怎样联系你呢?) S:You can call my friend’s number, 13913813713. He will also greet me at the airport that day. So you can find me. J: (感谢您的来电,)Mr. Nobel. (期待您的光临｡) Goodbye. S: That’s fine. Thank you. Goodbye. What time will you be arriving? ______________________________ _______________________ Around 5 p.m. How can we contact you? _____________________________ _________________________ Thank you for calling ________________________________________ We are looking forward to your coming.

  14. I 工作任务 你是林苑旅行社的导游员Stephen Nobel｡你受你的游客 Cindy之托给天天酒店打电话定房间， Cindy 要预订一间豪华单人间,并先用信用卡保证预订 (credit card guaranteed reservation)｡请你和你的同学模拟对话中的角色,准备对话,然后在班上进行口头表演｡

  15. Situation display

  16. Comments on the Service 点 评

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