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An Overview On The Beneficial Aspect Of Using Voice Based OTPs

OTPs have proven to be an efficient means of providing a vital extra layer of security while carrying out online transactions, especially the ones involving vital user data and other sensitive information. By having a secure OTP provision in place, you can ensure that your customers are able to authenticate their transactions with ease, while steering clear of frauds. SMS OTPs have been used by organizations across the globe for several years now. However, recently many companies are adopting voice business solutions and giving their customers the option of using Voice OTP.

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An Overview On The Beneficial Aspect Of Using Voice Based OTPs

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  1. An Overview On The Beneficial Aspect Of Using Voice Based OTPs OTPs have proven to be an efficient means of providing a vital extra layer of security while carrying out online transactions, especially the ones involving vital user data and other sensitive information. By having a secure OTP provision in place, you can ensure that your customers are able to authenticate their transactions with ease, while steering clear of frauds. SMS OTPs have been used by organizations across the globe for several years now. However, recently many companies are adopting voice business solutions and giving their customers the option of using Voice OTP. In this system, transactions are confirmed by calling up the users and playing a sequence of numbers as an OTP or security number. In order to verify their mobile numbers, the users must confirm the correct sequence of numbers played. The voice OTP is most commonly used for verifying new user registrations in an application or website. Advantages of Voice OTPs One of the biggest advantages of having the provision of Voice-based OTP Services is that it ensures more prompt delivery than other OTP methods. Companies that make use of SMS OTPs tend to commonly experience delivery delays, owing to network-related issues. These problems can be associated with high traffic, service outage, or gateway timeout. Your customers might get highly inconvenienced if they are unable to receive their OTPs in time. AS OTPs are time-sensitive in nature, not receiving them in time will just frustrate your customers. This issue is orderly taken care of in the case of Voice OTP.

  2. You must also note that there are certain situations when phone numbers do not receive any SMS at all. Do-Not-Disturb (DND) feature present in phones is among the most common causes for that. In case your customers have forgotten to switch off their DND features, then the OTPs send to them through SMS might not reach them all. Voice OTP, on the other hand is not affected by such features. Moreover, in the case Voice OTPs, you shall only be billed at the point when the relevant customer or user picks the call on their number, and subsequently listens to the password being read out. This shall provide you with the assurance that you are paying for a service that is ultimately of some value. Detailed information on voice OTPs and Inbound dialing services can be found on the web. Contact Us Head Office 7th Floor, Tower-4, Express Trade Towers 2, B-36, Sector-132, Noida – 201301 Tel : +91 120 6139000 Fax : +91 120 6139100

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