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Active listening and verbal and non-verbal skills

Active listening is a technique or process that is used in consulting, training and solving conflicts. It requires the listener to concentrate, understand, analyze, respond and remember what is being said. This is opposed to the other listening techniques like reflecting listening and emphatic listening. <br>

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Active listening and verbal and non-verbal skills

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  1. Active listening and verbal and non-verbal skills

  2. Active Listening • Active listening is a technique or process that is used in consulting, training and solving conflicts. It requires the listener to concentrate, understand, analyze, respond and remember what is being said. This is opposed to the other listening techniques like reflecting listening and empathic listening.

  3. Verbal and non-verbal signs of active listening skills • It’s not a good experience when you are talking to someone and they are not listening to you properly. There are some steps that you can take to let the speaker know that you are listening to him actively, such as asking relevant questions, nodding and maintaining an eye contact.

  4. Non-verbal signs of active listening • The people who are listeners must display some of these signs, but these signs may not be appropriate in all situations and in all cultures.

  5. Smile • Little smile on the face can show the speaker that you are paying attention to him. It is also a way to express that you are agreeing of what he says and his saying has a happy impact on you. Combine you head nods with the smile, it will tell the listener that the message is being listened and understood.

  6. Eye Contact • When the listener has an eye contact with the speaker, it encourages the speaker. Eye contact can also intimidate some shy speakers so one must know how much eye contact is good according to the condition. Combine eyes contact and non-verbal expressions to encourage the speaker.

  7. Posture • These can tell a lot about the speaker and listener interpersonal interactions. The attentive listener can slightly move their head forward or on side.

  8. Distraction • An active listener will never be distracted, and therefore will refrain from fidgeting, looking at a clock or watch, doodling, playing with their hair or picking their fingernails.

  9. Verbal Signs of active listening

  10. Positive Reinforcement • Too much use of this can annoy the speaker but this can be a strong signal of activeness and attentiveness. Occasional words like very good, good, great can tell the speaker that you are paying attention.

  11. Remembering • Try to remember some points of the speaker sayings that will help to reinforce what is being said and understood. Remembering details about the conversation proves the attention in the lecture and it can encourage the speaker.

  12. Questioning • The listener can make questions and statements to tell the speaker that he is paying attention. By asking relevant questions the listener also helps to reinforce that they have an interest in what the speaker has been saying.

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