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Understanding and Troubleshooting Your PC - PowerPoint PPT Presentation


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Chapter Objectives. In this chapter, you will learn: About consoles and snap-ins in Windows XP How to use Windows XP features to secure the PC and protect users and their data About the Windows XP registry How to troubleshoot the Windows XP boot process

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Presentation Transcript
Chapter objectives
Chapter Objectives

  • In this chapter, you will learn:

    • About consoles and snap-ins in Windows XP

    • How to use Windows XP features to secure the PC and protect users and their data

    • About the Windows XP registry

    • How to troubleshoot the Windows XP boot process

    • About tools for troubleshooting and maintaining Windows XP

Chapter 9: Managing and Supporting Windows XP


Computer management
Computer Management

  • Computer Management is a console that consolidates several Windows XP administrative tools for managing the local computer and other computers on the network

  • To access the Computer Management console, click the Start button and then right-click My Computer on the Start menu. Click Manage on the shortcut menu

Chapter 9: Managing and Supporting Windows XP


Computer management1
Computer Management

Chapter 9: Managing and Supporting Windows XP


Microsoft management console mmc
Microsoft Management Console (MMC)

Chapter 9: Managing and Supporting Windows XP


Microsoft management console mmc1
Microsoft Management Console (MMC)

Chapter 9: Managing and Supporting Windows XP


Security using windows xp user accounts and profiles
Security Using Windows XP:User Accounts and Profiles

  • A local user account enables users to log on to a single, specific computer, so that the account has access to resources on that computer

    • Built-in user accounts

    • Limited accounts

  • A domain user account allows users to logon to a computer, just like a local user account, except that the account is recognized by all of the computers in a domain

Chapter 9: Managing and Supporting Windows XP


Security using windows xp user accounts and profiles1
Security Using Windows XP:User Accounts and Profiles

  • Each user account on a computer network is associated with a user profile, which stores desktop settings, applications, network and printer connection settings, and more

  • The first time you log on to a computer, the system creates a local user profile, which is stored on the computer’s hard disk

  • A roaming user profile is created by your system administrator and stored on a server on the network, so the profile is available every time you log on to any computer on the network

Chapter 9: Managing and Supporting Windows XP


Security using windows xp user accounts and profiles2
Security Using Windows XP:User Accounts and Profiles

  • A mandatory user profile is a roaming user profile that can be used to specify particular settings for individuals or an entire group of users

    • Individual users cannot change a mandatory user profile

  • When defined for a group, a mandatory user profile often is called a group profile

Chapter 9: Managing and Supporting Windows XP


Security using windows xp user accounts and profiles3
Security Using Windows XP:User Accounts and Profiles

Chapter 9: Managing and Supporting Windows XP


Security using windows xp user accounts and profiles4
Security Using Windows XP:User Accounts and Profiles

Chapter 9: Managing and Supporting Windows XP


Security using windows xp user accounts and profiles5
Security Using Windows XP:User Accounts and Profiles

Chapter 9: Managing and Supporting Windows XP


Controlling how a user logs on
Controlling How a User Logs On

  • Welcome screen

    • To log on to the computer, a user clicks his or her user name and enters the password if a password has been set

    • The Welcome screen is not an available option if your computer is connected to a domain

  • Fast User Switching

    • Multiple users can share a computer, switching back and forth between users without closing the programs they are running

Chapter 9: Managing and Supporting Windows XP


User groups
User Groups

  • User groups are an efficient way for an administrator to manage multiple user accounts that require the same privileges and similar profiles

  • Windows XP sets up similar groups:

    • Administrators

    • Backup Operators

    • Power Users

    • Limited Users

    • Guests

Chapter 9: Managing and Supporting Windows XP


Adding a new user group
Adding a New User Group

Chapter 9: Managing and Supporting Windows XP


Group policy
Group Policy

  • Group Policy defines and controls how programs, network resources, and the operating system behave for users and computers in an organization

  • The Group Policy console is a Microsoft Management Console snap-in

  • Group Policy can be applied using

    • Computer Configuration

    • User Configuration

Chapter 9: Managing and Supporting Windows XP


Group policy1
Group Policy

Chapter 9: Managing and Supporting Windows XP


Disk quotas
Disk Quotas

  • A disk quota limits how much disk space a user can access

  • Important when multiple users need to share a computer’s storage capacity

  • You can only set disk quotas if you are using NTFS

Chapter 9: Managing and Supporting Windows XP


Efs encrypted file system
EFS (Encrypted File System)

  • EFS is a technology which allows users to store their data in encrypted format

  • Encryption is the process of putting readable data into code that must be translated before it can be accessed

  • This process typically uses a key that encrypts the data and also provides a way to decrypt it, or translate it back into readable data

  • Decryption is the process of converting data from encrypted format back to its original format

Chapter 9: Managing and Supporting Windows XP


Efs encrypted file system1
EFS (Encrypted File System)

Chapter 9: Managing and Supporting Windows XP


The windows xp registry
The Windows XP Registry

Chapter 9: Managing and Supporting Windows XP


Logical organization of the registry
Logical Organization of the Registry

Chapter 9: Managing and Supporting Windows XP


Physical organization of the registry
Physical Organization of the Registry

Chapter 9: Managing and Supporting Windows XP


Backing up and editing the registry
Backing Up and Editing the Registry

  • When you make a change in the Control Panel, Device Manager, or many other places in Windows XP, Windows XP updates the registry

  • To backup the registry, you must select the option to back up the System State data during the backup process in the Windows XP Backup tool

  • The Registry Editor is a tool for viewing and changing settings in your system registry

Chapter 9: Managing and Supporting Windows XP


Backing up and editing the registry1
Backing Up and Editing the Registry

Chapter 9: Managing and Supporting Windows XP


Troubleshooting the boot process
Troubleshooting the Boot Process

  • If problems arise with the boot process, try simple things first (power, reboot, cables)

  • Windows XP provides tools to help solve problems with the boot process

    • Advanced Options Menu

    • System Restore

    • Windows XP Boot Disk

    • Recovery Console

    • Automated System Recovery

    • Reinstall Windows XP using the Windows XP CD

Chapter 9: Managing and Supporting Windows XP


Additional windows xp maintenance and troubleshooting tools
Additional Windows XP Maintenance and Troubleshooting Tools

Chapter 9: Managing and Supporting Windows XP


Additional windows xp maintenance and troubleshooting tools1
Additional Windows XP Maintenance and Troubleshooting Tools

Chapter 9: Managing and Supporting Windows XP


Event viewer
Event Viewer

  • The Event Viewer tool displays logs about significant system events that occur in Windows XP or in applications running under the operating system

  • The Event Viewer displays three different types of logs:

    • Application log

    • Security log

    • System log

Chapter 9: Managing and Supporting Windows XP


Event viewer1
Event Viewer

  • An information event is recorded when a driver, service, or application functions successfully

  • A warning event is recorded when something happens that may indicate a future problem

  • An error event is recorded when something goes wrong with the system

Chapter 9: Managing and Supporting Windows XP


Event viewer2
Event Viewer

Chapter 9: Managing and Supporting Windows XP


Task manager
Task Manager

  • Task Manager allows you to view the applications and processes running on your computer, as well as performance information for the processor and the memory

  • Task manager has several tabs:

    • Applications

    • Processes

    • Performance

    • Networking

    • Users

Chapter 9: Managing and Supporting Windows XP


Task manager1
Task Manager

Chapter 9: Managing and Supporting Windows XP


Dr watson and memory dumps
Dr. Watson and Memory Dumps

  • Dr. Watson is used to debug errors in applications by recording error events to a log file

    • Automatically starts behind the scenes when an application error occurs

Chapter 9: Managing and Supporting Windows XP


Dr watson and memory dumps1
Dr. Watson and Memory Dumps

  • A memory dump saves the contents of memory at the time a stop error halts the system, in a file called a dump file

  • A stop error is an error so severe that the operating system stops all processes

    • A stop error also often is called a blue screen

Chapter 9: Managing and Supporting Windows XP


Windows update
Windows Update

  • Windows Update provides an automated way to update the OS, applications, and device drivers made available on the Microsoft Web site

  • Administrator privileges are required if an update requires user interaction

  • To start Windows Update, first be sure the computer is connected to the Internet

  • Select Windows Update from the All Programs submenu on the Start menu

Chapter 9: Managing and Supporting Windows XP


Windows update1
Windows Update

Chapter 9: Managing and Supporting Windows XP


Additional help and support resources
Additional Help and Support Resources

  • Windows Help and Support

  • Microsoft Web site

  • Windows Newsgroups

Chapter 9: Managing and Supporting Windows XP


Chapter summary
Chapter Summary

  • In this chapter, you learned:

    • About consoles and snap-ins in Windows XP

    • How to use Windows XP features to secure the PC and protect users and their data

    • About the Windows XP registry

    • How to troubleshoot the Windows XP boot process

    • About tools for troubleshooting and maintaining Windows XP

Chapter 9: Managing and Supporting Windows XP



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