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Comprehensive New Client Turn-Up Process for DAP Installation and Configuration

This overview outlines the New Client Turn-Up Process for deploying DAP (Device Access Point) systems. It details prerequisites, including hardware specifications for small and large setups, installation procedures, and recommendations for successful integration with existing SPS processes. Key steps include hardware sourcing, software installation, configuration, and on-site client considerations. Additionally, it highlights common pitfalls in the operational support and connectivity during deployment, ensuring clients are well-prepared for effective monitoring and management.

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Comprehensive New Client Turn-Up Process for DAP Installation and Configuration

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  1. New Client Turn-Up Overview

  2. New Client Turn-Up Process New Client Turn-Up Process Pre-Requisites

  3. New Client Turn-Up Process – Prerequisite Recommendations and Dependent on Existing SPS Process

  4. Prerequisite Step 1: 2 Standard DAP HW Recommendations • Small DAP – Assumed Rack Server is Preferred • Monitoring Capacity: • 1 PBX • 10 SNMP Devices • HW Minimum Specification

  5. Prerequisite Step 1: 2 Standard DAP HW Recommendations • Large DAP – Assumed Rack Server is Preferred • Monitoring Capacity: • 10 PBXs – Alarming and Traffic • 100 SNMP Devices • HW Minimum Specifications

  6. Prerequisite Step 2: DAP HW Sourcing and Lead Process Considerations for SPS • Will Manufacturer Install Linux or Will SPS? • Standardize on Model and Configuration from the Manufacturer • Manufacturer Lead Times on New Orders • Does SPS want spare units pre-configured for New Clients?

  7. Prerequisite Step 3: SPS Personnel for DAP SW Install and Config Assuming SPS Will Install DAP OS and SW • General Linux OS Installation Time – 1 – 2 Hours (Min – Max) • DAP SW Installation and Configuration Time – 1 – 2 Hours (Min – Max) • Documented Steps by Tone Software Includes: • Transfer DAP SW files to the DAP Server • Execute a set of Installation Scripts with Prompts • Install the Certificate Key for Secured Connection • Configure the ReliaTel Host IP and Port • DAP System Validation – 2 – 4 Hours (Min – Max) • Total Install and Config Time – Approximately 4 – 8 Hours (Min – Max) • Total Shipment Process and Timeframe to Client Site – X Days

  8. Prerequisite Step 4: On-Site Client DAP Installation Process Considerations for SPS • Process for On-Site Installation for Client • On-Site Client DAP HW Installation Requirements • 1U Rack Space (Assuming Dell Server) with Power and Ethernet Drop • 1 IP Address with Outbound IP Access to the ReliaTel Server IP Address and 443 Port • A temporary local Keyboard and Monitor for any troubleshooting if-required • IP Access from the DAP Ethernet Interface to the Client Monitored Devices • Role of SPS In Walking Client through the DAP HW Install and Connection • Administrator Configure and Validate Remote DAP on the ReliaTel Portal

  9. New Client Turn-Up Process – Configure Client’s ReliaTel Portal New Client Deployment Operational Support Pitfalls: • HW Changes • HW Defects • Connectivity Pitfalls: • Timeframes • Damages Pitfalls: • Client Knowledge • Meeting Requisites • IP Connectivity Pitfalls: • IP Connectivity • IP Troubleshooting Pitfalls: • IP Connectivity • IP Troubleshooting Pitfalls: • Lead Times • HW Changes • HW Defects

  10. New Client Turn-Up Process – Configure Client Devices & Final Turn-up ReliaTel Device Configuration : • Obtain all device monitoring information and requirements • Utilize Device & User Information templates provided byTone Software • Configure devices for monitoring • Utilize Tone’s Foundation Kit & Sample Device Templates • Reference Tone’s Quick Start Guide for Device Configuration • Validate Data and Final Client Turn-up – SPS Process

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