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Enhancing Trainer Selection in FSS Training: HBI Practice

Explore the implementation phase of Guideline no. 4 for selecting trainers at HBI, contributing to FSS human capital development through professional training. Learn about methodology, evaluation, strengths, weaknesses, and areas for improvement. Challenges and solutions are discussed for continuous enhancement.

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Enhancing Trainer Selection in FSS Training: HBI Practice

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  1. EUROBANQUADissemination ConferenceAthens, 15 Feb 2008Quality assurance in FSS training HBI practice for the selection of trainers (Implementation phase: Guideline no 4)Alexandra Maniati - Head of Client Relations, HBI

  2. The Hellenic Banking Institute • The vocational education & training arm of the Hellenic Bank Association - established in 1986 • Mission:to contribute to the FSS human capital development through professional training & market-linked qualifications • Services: • courses & seminars (open & customized/in-company) • executive training programmes • textbooks • workshops - conferences • examination centre

  3. The HBI services are addressed to: End-users of banking services Other organizations, businesses& professionals University graduates FSS employees Users in Greece Users in Balkan, Black Sea, Eastern Mediterranean countries

  4. Positioning of the HBI practice in the European Quality Assurance Framework • HBI practices in selecting trainers Planning (purpose & plan) Review (feedback and procedures for change) Implementation Methodology Evaluation& Assessment

  5. Process of selection of trainers • Case: new-coming trainer applies • for regular cooperation with the HBI • Steps: • Trainer submits: • CV • proposed lesson plan & supporting material • Personal interview • personality features • willingness to adopt the HBI culture • Pilot seminar • Approval of supporting material & lesson plan • Trial period (monitoring performance)

  6. Strengths Weaknesses

  7. Areas for improvement • Involvement of experienced trainers in providing • feedback for the pilot seminar • Evaluation of trainer’s commitment to quality both • in class and in the overall cooperation with HBI • Conduct periodical customer satisfaction surveys

  8. Challenges never end… • Enlargement of HBIteam of trainers • Search for innovative “Train the Trainer” solutions • Systematic use of indicators and exchange of best practices • Continuous application of quality standards as an HBI policy to enhance its reputation and make it a preferred partner for clients and trainers

  9. Thank you for your attention!

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