Orientation. Serving Mecklenburg County. Welcome. Orientation to CRC …an innovative network that will help you better connect with and serve consumers July 2011. CRC Mission & Vision.
Serving Mecklenburg County
Orientation to CRC
…an innovative network that
will help you better connectwith
and serve consumers
Disability Rights & Resources, (704) 537-0550
Public Education, Awareness & Outreach
Information and Referral
Who can participate and how?
Am I an agency that provides
all CRC services?
Do I provide information and assistance?
Do I provide options counseling?
Do I conduct assessments?
Do I provide follow-up?
Determine customer needs and desires
Develop a person-centered plan of action
Explain the CRC and discuss confidentiality
Complete the Referral Tool Checklist: mail, fax, e-mail
Contact the customer to determine if needs were met
Determine next steps
Handle the immediate request
Explain the CRC, discuss confidentiality, and get permission to refer
Complete page 1 of the Referral Tool
Refer to a CRC Partner
Follow up to ensure needs are met
The CRC Referral Tool is located at
Under “partner login”
A complete listing on Mecklenburg County Services can be found at www.just1call.org
A Stronger Network =
Enhanced Consumer Service Quality =
Cost-Effective Resource Allocation