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Avaya Unified Communications All-in-One Making people more productive

Agenda. Avaya UC Vision

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Avaya Unified Communications All-in-One Making people more productive

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    1. Avaya Unified Communications All-in-One Making people more productive Ken Gaugush Consulting System Engineer Avaya gaugush@avaya.com

    2. Agenda Avaya UC Vision & All-in-One Offer UC All-in-One Applications Application SpecialistsApplication Specialists

    3. Challenges of Today’s Business User

    4.

    5. The Avaya one-X™ Vision

    6. Avaya Unified Communications All-in-One Delivering Value to The Business Consumer

    7. Avaya Unified Communications All-in-One Making people more productive Generally Available November 3, 2008 Easily acquire and deploy as part of moving to latest Avaya Communication Manager Avaya Unified Communications Standard Edition is a single flexible packaged solution with all the desktop and mobility communications tools required by an organization

    8. Avaya Unified Communications All-in-One (a.k.a. UC Standard Edition R3) Includes the following applications: VPNremote for 4600 Series IP Telephones Extension to Cellular 8.0 Avaya one-X Mobile 1.1 Applications Enablement Services (AES) 4.2 for Unified Desktop Avaya Intelligent Presence Server Software Avaya one-X Communicator 1.0 Avaya one-X Portal 1.1

    10. Avaya VPNremote Phone As we will see later, these efforts are being led within Avaya by the former VPNet, which has now become Avaya MTC Technology center located in Silicon Valley 3rd major MSNI product development center Well-recognized leadership in VPN hardware and software technology Leading Avaya efforts in development of new security capabilities Development programs spanning multiple platforms across Avaya Development encompassing hardware platforms, software, and policy management Enables Flexible Workforce Solutions: Providing built-in support for communications applications that is as transparent as possible, with minimal impact on normal operations and deployment of applications. Making Security Pervasive: Security becomes an integral part of the infrastructure, designed to accommodate a wide range of communications access devices able to easily adapt to new communications models and able to scale to accommodate workforce solutions that provide multiple ways to access network resources. Reducing Complexity: As 3rd wave communications solutions enable workforce mobility, the span of the communications network will become increasingly distributed. At the same time, the management and enforcement of security policies, and the ability to remotely support such a workforce must be unified, and be able to remain centralized. As we will see later, these efforts are being led within Avaya by the former VPNet, which has now become Avaya MTC Technology center located in Silicon Valley 3rd major MSNI product development center Well-recognized leadership in VPN hardware and software technology Leading Avaya efforts in development of new security capabilities Development programs spanning multiple platforms across Avaya Development encompassing hardware platforms, software, and policy management Enables Flexible Workforce Solutions: Providing built-in support for communications applications that is as transparent as possible, with minimal impact on normal operations and deployment of applications. Making Security Pervasive: Security becomes an integral part of the infrastructure, designed to accommodate a wide range of communications access devices able to easily adapt to new communications models and able to scale to accommodate workforce solutions that provide multiple ways to access network resources. Reducing Complexity: As 3rd wave communications solutions enable workforce mobility, the span of the communications network will become increasingly distributed. At the same time, the management and enforcement of security policies, and the ability to remotely support such a workforce must be unified, and be able to remain centralized.

    11. Benefits and Avaya Advantage Simple, elegant solution VPN software client within the phone itself No separate VPN box required Simple auto-install software for end-users Investment protection - Software only Supported on existing Avaya 4600 Series IP phones. No new phones required Flexible configurations Works with a wide variety of broadband services offerings from both Cable and DSL providers. Supported on variety of 3rd party home networking equipment – including 802.11 wireless. Leverages other Avaya products, for a complete home solution Phone applications – from the display of the remote phone Support for telephone peripherals – including new Avaya cordless and bluetooth headsets Bridged appearances – for use with Avaya Extension to Cellular Shared control integrating with Avaya IP Softphone

    12. VPNremote -- Product Options Supported Avaya IP phones: 4610SW 4620SW 4621SW 4622SW IP CallMaster 4625SW Supported head end VPN Gateways Avaya SG Family Cisco PIX and 3000 Series Juniper SSG, ISG and NetScreen Families Checkpoint Nokia Nortel Contivity

    14. Extension to Cellular: Mature technology provides foundation for Avaya one-X™ Mobile One Number / One Voicemail Maintain your corporate identity while out of the office for both inbound and outbound calls Calls missed on your mobile device are routed back to the corporate voice mail system – No more checking multiple mailboxes for missed calls Simulring Ring multiple devices when your office phone rings to minimize missed calls and increase responsiveness Seamless transition between Office Phone & Mobile Device Minimize the use of cellular minutes in the office by easily moving cellular calls to your office phone Supports all mobile devices

    15. Fully Mobile Extension to Cellular for Off-PBX Services #1: An incoming call to the desk phone, rings both the desk and mobile device.. #2: Voicemail will be left in the enterprise voicemail so the user only has one voicemail to check #3: With one-X mobile user can access PBX features like conference, transfer, call park, etc.. With a graphical interface on the phone. These can be accessed with Extension to Cellular too, but requires access codes and are generally impractical. #4: Outgoing calls made from the mobile device, with both extension to cellular (with an access code) and one-X mobile, will appear to come from the desk phone. #5: Imagine a user driving into work when they get a call to their desk phone. They answer it on their mobile phone and when they get to their desk they can pass the call to their deskphone with the caller never knowing! The user gets the improved ergonomics of the desk phone and the enterprise saves on service provider minutes #1: An incoming call to the desk phone, rings both the desk and mobile device.. #2: Voicemail will be left in the enterprise voicemail so the user only has one voicemail to check #3: With one-X mobile user can access PBX features like conference, transfer, call park, etc.. With a graphical interface on the phone. These can be accessed with Extension to Cellular too, but requires access codes and are generally impractical. #4: Outgoing calls made from the mobile device, with both extension to cellular (with an access code) and one-X mobile, will appear to come from the desk phone. #5: Imagine a user driving into work when they get a call to their desk phone. They answer it on their mobile phone and when they get to their desk they can pass the call to their deskphone with the caller never knowing! The user gets the improved ergonomics of the desk phone and the enterprise saves on service provider minutes

    16. Innovations in Extension to Cellular 8.0*

    17. Mobile Cost Control and Savings THIS SLIDE MUST BE SHOWN ANIMATED The first case: a UK user wants to call the U.S. from their mobile device. Without one-x mobile/Extension to cellular it’s an expensive proposition! With one-X Mobile/Extension to cellular (with an access code), the mobile device calls the users local PBX in the UK, and the PBX dials the international call. The recepient sees the users desk phone and the enterprise gets a significant cost savings! The second case: A different user in the US with one-X Mobile Dual Mode, wants to dial internationally while on campus. Using the Avaya client, the mobile device connects with the PBX over WLAN and the call is placed via the PBX. THIS SLIDE MUST BE SHOWN ANIMATED The first case: a UK user wants to call the U.S. from their mobile device. Without one-x mobile/Extension to cellular it’s an expensive proposition! With one-X Mobile/Extension to cellular (with an access code), the mobile device calls the users local PBX in the UK, and the PBX dials the international call. The recepient sees the users desk phone and the enterprise gets a significant cost savings! The second case: A different user in the US with one-X Mobile Dual Mode, wants to dial internationally while on campus. Using the Avaya client, the mobile device connects with the PBX over WLAN and the call is placed via the PBX.

    19. Avaya one-X Mobile: Brings your office phone to your mobile device

    21. In Call Features: Office Phone features on your Mobile Device Other advanced features include…. Easy use of PBX features Outbound call Active appearance select Transfer to voice mail Conference call Call forwarding all Call forwarding busy/no answer Call forwarding deactivation Call pick-up directed Conference on answer Enable/Disable Extension to Cellular Enable/Disable Automatic call back Drop Last Added Party Exclusion Held appearance select Idle appearance select Enable/Disable Send all calls Transfer on hang up Other advanced features include…. Easy use of PBX features Outbound call Active appearance select Transfer to voice mail Conference call Call forwarding all Call forwarding busy/no answer Call forwarding deactivation Call pick-up directed Conference on answer Enable/Disable Extension to Cellular Enable/Disable Automatic call back Drop Last Added Party Exclusion Held appearance select Idle appearance select Enable/Disable Send all calls Transfer on hang up

    22. Avaya Communication Manager Station Features Supported* Extension to Cellular 7.0 offers access to these features – with each requiring the user to enter an access code.Extension to Cellular 7.0 offers access to these features – with each requiring the user to enter an access code.

    23. Supported Mobile Devices

    25. Application Enablement Services 4.2 for Unified Desktop Server based software solution that enables Microsoft OCS/LCS and IBM Sametime to leverage the rich telephony capabilities of Avaya Communication Manager.

    26. Avaya Telephony & Microsoft Office Communicator Quicker, more intelligent access to colleagues / greater efficiency Status info (presence) Multiple modes of contact (IM, voice, email) Avaya enabled telephony in OC Click to Call in OC, SmartTags Escalate IM to Voice Call Phone & OC stay in synch Presence is shared Call Control - Hold, Transfer, etc. Avaya has a strong partnership with Microsoft and recognizes the importance of integration with the Microsoft desktop environment. AE Services is the platform to provide a server-based solution to enable live telephony capabilities in the Microsoft Office Communicator application. Additionally, it enables telephony presence to be presented in the OC environment. Some of the telephony capabilities include: Click to Call in OC, SmartTags Escalate IM to call, Conference Phone & OC stay in synch Presence is shared Call Control - Hold, Transfer, etc. Avaya has a strong partnership with Microsoft and recognizes the importance of integration with the Microsoft desktop environment. AE Services is the platform to provide a server-based solution to enable live telephony capabilities in the Microsoft Office Communicator application. Additionally, it enables telephony presence to be presented in the OC environment. Some of the telephony capabilities include: Click to Call in OC, SmartTags Escalate IM to call, Conference Phone & OC stay in synch Presence is shared Call Control - Hold, Transfer, etc.

    27. Microsoft LCS vs. OCS Feature Matrix This chart shows the difference in support between the Microsoft Live Communication Server and new Office Communications server introduced in 2007.This chart shows the difference in support between the Microsoft Live Communication Server and new Office Communications server introduced in 2007.

    28. Avaya Telephony & IBM Lotus Sametime Presence integration to provide user status Server-based solution so no additional client software Leverage your investment in Avaya Communication Manager Provides Telephony Presence, Click-to-Call and Click-to-Conference for Sametime Connect Audio conferencing is tightly integrated with Sametime Web Conferencing View who is currently speaking Conference host can add, mute or disconnect users

    29. Avaya Telephony & IBM Lotus Sametime View on/off hook phone presence even if users are not signed into Sametime (requires pure Sametime 8.0 Server environment) Handset icon shows on hook, off hook When user’s status becomes “Do Not Disturb,” Avaya sets the DND feature on the user’s desk phone Control your Avaya desk phone from Sametime Connect One click to Make Call, End Call or End Conference

    31. Avaya Intelligent Presence Server Enabling innovative applications in a multi-vendor world

    32. The “Always On” Issue What happens if I turn off the client?

    33. User Presence Status is Missing or Misleading What happens if I turn off the client?

    34. The Importance of Scalability Presence-aware applications require unified “user” presence Aggregation of presence from multiple devices Policy and rules define holistic user presence Presence reported across the enterprise Presence ‘traffic’ grow exponentially based on users, devices and subscribers/contacts State change in any reporting device drives updates to each subscriber across the network Latency reduces reliability and utility of information

    35. The Presence-aware Application Challenge How do we, customers and partners develop apps?

    36. Avaya Intelligent Presence Across the Enterprise

    37. Proven High-performance Technology

    42. Introducing one-XTM Communicator Next Generation UC thick client

    43. Customizable Usage Modes MODES – Eliminated lot of the technical terminology around usages modes. Preconfigured, automatic modes like Office, Home, Traveling 1) Office This mode is only used when you are working at the desk phone where your extension resides * All speaking and listening is done through the desk phone attached to Avaya Communication Manager * When you initiate a call from one-X Portal, your desk phone goes off hook and dials the number; When you initiate a call from the desk phone, it will be indicated as such within one-X Portal * As you use features of one-X Portal to manage the call (e.g. hold, conference) it will be indicated as such on the desk phone; As you use features on the desk phone to manage the call (e.g. hold, conference) it will be indicated as such on one-X Portal * You can terminate the call by hanging up the desk phone or dropping the call from within one-X Portal 2) Travel * All speaking and listening is done through the PC multi-media capabilities * All call control is performed through one-X Portal 3) Home * All speaking and listening is done through any telephone as designated by the user. This could be a home phone, home office, virtual office, mobile phone, etc. * All call control is performed through one-X Portal The user tells one-X Portal where to route all calls Inbound Calls * When a call arrives for the extension, the Avaya Communication Manager reroutes the call to the designated number * The designated phone will ring normally and one-X Portal will provide a visual and audio indication that there is an inbound call * The user need only answer the telephone as they would for any other call * Once the call is in progress, they can manage the call (e.g. hold, conference, transfer, etc.) using one-X Portal * The user can terminate the call just by hanging up, or dropping the call from within one-X Portal Outbound Calls * The user uses any of the techniques within one-X Portal to originate a call (enter a number, click on a contact, etc.) * Avaya Communication Manager first places a call to the user at the telephone designated by the user * Once the call has been answered, the Avaya Communication Manager then places the outbound portion of the call * Once the call is in progress, the user can manage the call (e.g. hold, conference, transfer, etc.) using one-X Portal * The user can terminate the call just by hanging up, or dropping the call from within one-X Portal Note that the inbound call originators or outbound call recipients receive no information regarding the number or location of the user beyond the extension number associated with the user MODES – Eliminated lot of the technical terminology around usages modes. Preconfigured, automatic modes like Office, Home, Traveling 1) Office This mode is only used when you are working at the desk phone where your extension resides * All speaking and listening is done through the desk phone attached to Avaya Communication Manager * When you initiate a call from one-X Portal, your desk phone goes off hook and dials the number; When you initiate a call from the desk phone, it will be indicated as such within one-X Portal * As you use features of one-X Portal to manage the call (e.g. hold, conference) it will be indicated as such on the desk phone; As you use features on the desk phone to manage the call (e.g. hold, conference) it will be indicated as such on one-X Portal * You can terminate the call by hanging up the desk phone or dropping the call from within one-X Portal 2) Travel * All speaking and listening is done through the PC multi-media capabilities * All call control is performed through one-X Portal 3) Home * All speaking and listening is done through any telephone as designated by the user. This could be a home phone, home office, virtual office, mobile phone, etc. * All call control is performed through one-X Portal The user tells one-X Portal where to route all calls Inbound Calls * When a call arrives for the extension, the Avaya Communication Manager reroutes the call to the designated number * The designated phone will ring normally and one-X Portal will provide a visual and audio indication that there is an inbound call * The user need only answer the telephone as they would for any other call * Once the call is in progress, they can manage the call (e.g. hold, conference, transfer, etc.) using one-X Portal * The user can terminate the call just by hanging up, or dropping the call from within one-X Portal Outbound Calls * The user uses any of the techniques within one-X Portal to originate a call (enter a number, click on a contact, etc.) * Avaya Communication Manager first places a call to the user at the telephone designated by the user * Once the call has been answered, the Avaya Communication Manager then places the outbound portion of the call * Once the call is in progress, the user can manage the call (e.g. hold, conference, transfer, etc.) using one-X Portal * The user can terminate the call just by hanging up, or dropping the call from within one-X Portal Note that the inbound call originators or outbound call recipients receive no information regarding the number or location of the user beyond the extension number associated with the user

    44. Layout and Controls Context sensitive menus and contacts Inbox dashboard Window controls Communications options status – phone, email, IM, video – available, conditional, unavailable Context sensitive menus and contacts Inbox dashboard Window controls Communications options status – phone, email, IM, video – available, conditional, unavailable

    45. Intelligent Presence Presence is a key enabler of getting to the right person at the right time using the right medium. Presence helps employees spread across branches, remote locations, and teleworkers connect with one another more easily Combining more forms of presence increases the accuracy of understanding one’s availability, willingness, and capability of communicating. In a dash board type manner, one can see the status of various communication channels for an individual. One can see the likelihood of reaching an associate by phone, IM, or video, or how responsive they are likely to be to email. Aggregated presence is supplied by the Avaya Intelligent Presence Server (IPS). In the first release it combines telephony presence from Avaya Communication Manager with Instant Messaging Presence from Microsoft Office Communicator. Subsequent releases of IPS will provide and combine more sources of presence such as Microsoft Exchange (Calendar), IBM Lotus Sametime (IM) and Domino (Calendar), and other forms of presence. “On a Call” will be indicated if the user is on their desk phone, one-X Communicator, one-X Portal, IP Softphone, one-X Desktop, VPNremote Phone, an inbound call redirected via Extension to Cellular, an outbound call initiated via one-X Mobile. Status may show: Available, Busy, Unavailable, Out of Office, or Offline. Work Mode information is passed along indicating whether an individual is working in the office, at home, is mobile, or is traveling. System generated messages such as “Away”, “On a Call”, “In a Conference”, “Hosting a Conference”, “In a Meeting”, “Out of Office” A brief text note can be used to advise associates of one’s status or current priorities. Includes Avaya Communication Manager and SES Powered by Avaya Intelligent Presence Server through Avaya one-X™ PortalPresence is a key enabler of getting to the right person at the right time using the right medium. Presence helps employees spread across branches, remote locations, and teleworkers connect with one another more easily Combining more forms of presence increases the accuracy of understanding one’s availability, willingness, and capability of communicating. In a dash board type manner, one can see the status of various communication channels for an individual. One can see the likelihood of reaching an associate by phone, IM, or video, or how responsive they are likely to be to email. Aggregated presence is supplied by the Avaya Intelligent Presence Server (IPS). In the first release it combines telephony presence from Avaya Communication Manager with Instant Messaging Presence from Microsoft Office Communicator. Subsequent releases of IPS will provide and combine more sources of presence such as Microsoft Exchange (Calendar), IBM Lotus Sametime (IM) and Domino (Calendar), and other forms of presence.

    46. Video as Easy as a Phone Call Video calls & conferencing Unified audio/video features Bandwidth management and class of service control Both SIP and H.323 clients Video as easy as a phone call. Provides unified audio/video call, transfer, forward, conference, hold, mute, call coverage. While many IM clients offer point-to-point video, concern for bandwidth management is a major hindrance to the rollout of video. Running video through Avaya Communication Manager provides bandwidth management and class of service control. While mixed SIP and H.323 voice supported for some time, Communication Manager now makes it possible for a SIP and H.323 video endpoint to participate in the same call. Video encoder is supplied by Polycom. Polycom hardware is not required to operate desktop video. Desktop video users may participate in a multi-point video call with the aid of a Polycom MCU. Video as easy as a phone call. Provides unified audio/video call, transfer, forward, conference, hold, mute, call coverage. While many IM clients offer point-to-point video, concern for bandwidth management is a major hindrance to the rollout of video. Running video through Avaya Communication Manager provides bandwidth management and class of service control. While mixed SIP and H.323 voice supported for some time, Communication Manager now makes it possible for a SIP and H.323 video endpoint to participate in the same call. Video encoder is supplied by Polycom. Polycom hardware is not required to operate desktop video. Desktop video users may participate in a multi-point video call with the aid of a Polycom MCU.

    47. Messaging – Visual Voicemail Click to play, delete Rich caller-id leveraging corporate directory Leverages Avaya Modular Messaging Integrated with communication history Visual access to voice messages with the ability to filter and sort means that messages don’t have to be managed in a sequential order. Workers can focus on what is important, and quickly refer back to important messages. Message Waiting indicator built right into communication dash board. New message notifications Aggregated mailboxes Click-to-call, Click-to-search, Click-to-forward to email, Click-to-play Utility of voice and fax messages is increased since retrieval made significantly simpler, easier. Visual voice mail is provided by having one-X Portal in the background serve up the messages to the one-X Communicator client. Capabilities based on messaging capabilities within one-X Portal. one-X Portal is integrated with Modular Messaging with Avaya Message Storage Server. Integration to Microsoft Exchange or IBM Lotus Domino is not currently supported but planned for next releaseVisual access to voice messages with the ability to filter and sort means that messages don’t have to be managed in a sequential order. Workers can focus on what is important, and quickly refer back to important messages. Message Waiting indicator built right into communication dash board. New message notifications Aggregated mailboxes Click-to-call, Click-to-search, Click-to-forward to email, Click-to-play Utility of voice and fax messages is increased since retrieval made significantly simpler, easier. Visual voice mail is provided by having one-X Portal in the background serve up the messages to the one-X Communicator client. Capabilities based on messaging capabilities within one-X Portal. one-X Portal is integrated with Modular Messaging with Avaya Message Storage Server. Integration to Microsoft Exchange or IBM Lotus Domino is not currently supported but planned for next release

    48. Ad Hoc and Bridge Conferencing Ad hoc conferences “click-and-drag” to initiate, or add more to conference Mute, drop, invite new participants Bridge conferencing Integration with Avaya Meeting Exchange See participant Caller ID or name where mapped Identify speaker, noisy lines, mute participants Allows users to graphically monitor Avaya Meeting Exchange audio conference See who’s talking, See who just joined, See who’s lurking Provides list of attendees by name or phone number Allows host to mute individual attendees or attendees to mute self Allows host to mute conference, hold conference, lock conference, rename the conference, rename individuals in the conference, exit conference Allows user to easily start conference, enter HC/PC. Allows host to add participant to the conference by having the bridge dial out to the person. Shows active speaker Interfaces with one-X Server Click-to-Join makes it easy to start or join a conference call. Meetings become more effective because host and participants can spend less time managing meeting logistics. Moderators and participants can see who is participating, and who is speaking, providing important context to the discussion. Moderators can identify noisy lines or music on hold, and mute or drop the line from the call. Visual Audio Conferencing provided by one-X Portal in background serve up messages to one-X Communicator. Capabilities are based on conferencing capabilities within one-X Portal. one-X Portal is integrated with Meeting Exchange Enterprise. Integration to Meeting Exchange Express, or Meet-Me conferencing or Expanded Meet-Me conferencing on Avaya Communication Manager not currently supported. Allows users to graphically monitor Avaya Meeting Exchange audio conference See who’s talking, See who just joined, See who’s lurking Provides list of attendees by name or phone number Allows host to mute individual attendees or attendees to mute self Allows host to mute conference, hold conference, lock conference, rename the conference, rename individuals in the conference, exit conference Allows user to easily start conference, enter HC/PC. Allows host to add participant to the conference by having the bridge dial out to the person. Shows active speaker Interfaces with one-X Server Click-to-Join makes it easy to start or join a conference call. Meetings become more effective because host and participants can spend less time managing meeting logistics. Moderators and participants can see who is participating, and who is speaking, providing important context to the discussion. Moderators can identify noisy lines or music on hold, and mute or drop the line from the call. Visual Audio Conferencing provided by one-X Portal in background serve up messages to one-X Communicator. Capabilities are based on conferencing capabilities within one-X Portal. one-X Portal is integrated with Meeting Exchange Enterprise. Integration to Meeting Exchange Express, or Meet-Me conferencing or Expanded Meet-Me conferencing on Avaya Communication Manager not currently supported.

    49. Desktop Integration Microsoft Office Communicator 2007 Citrix Presentation Server 5 or higher Web browser click-to-dial Recognizes, highlights phone #’s IE 5.0, 6.0 and 7.0 and Firefox Windows taskbar Lenovo ThinkPad Integration with Outlook and Lotus Notes contact for lookup LDAP lookup Access core communication and desktop productivity tools from one place: telephony with advanced feature set, video, visual voice mail, visual audio conferencing control, launch to email and instant messaging, communication history Avaya one-X Communicator provides a tab within the Microsoft Office Communicator 2007 interface with direct access to advanced telephony capabilities including: Extension to Cellular, Record on Messaging, Transfer to Messaging, Consult, Whisper Paging, Call Park, Call Pickup, and many more. AES 4.1 is required to integrate to OCS 2007 to provide click-to-call and integrated presence. one-X Communicator extends these services by providing access to advanced telephony features. Note that while Microsoft provided an API in LCS 2005 to support PBX conferencing, they removed API for OCS 2007. The Avaya tab provides basic conferencing capabilities. Note that there is no “tab” or “plug-in” at this time for IBM Lotus Sametime – planned for upcoming release Email - equivalent to clicking on a “mail to” application … launches designated email client with message already addressed. IM - initiating IM session will launch will shift control to Office Communicator client into a conversation window of designated contact. Embedded IM via SIP is plannedAccess core communication and desktop productivity tools from one place: telephony with advanced feature set, video, visual voice mail, visual audio conferencing control, launch to email and instant messaging, communication history Avaya one-X Communicator provides a tab within the Microsoft Office Communicator 2007 interface with direct access to advanced telephony capabilities including: Extension to Cellular, Record on Messaging, Transfer to Messaging, Consult, Whisper Paging, Call Park, Call Pickup, and many more. AES 4.1 is required to integrate to OCS 2007 to provide click-to-call and integrated presence. one-X Communicator extends these services by providing access to advanced telephony features. Note that while Microsoft provided an API in LCS 2005 to support PBX conferencing, they removed API for OCS 2007. The Avaya tab provides basic conferencing capabilities. Note that there is no “tab” or “plug-in” at this time for IBM Lotus Sametime – planned for upcoming release Email - equivalent to clicking on a “mail to” application … launches designated email client with message already addressed. IM - initiating IM session will launch will shift control to Office Communicator client into a conversation window of designated contact. Embedded IM via SIP is planned

    50. System Requirements End Users: PC Microsoft XP or Vista (32 bit) Possible Integrations H.323: CM 3.0 and higher for H.323 SIP: CM 5.1 and higher for SIP SES 5.0 and higher Application Integration: Avaya one-X Portal 1.1 Intelligent Presence Server 1.0 Modular Messaging 3.1 and 3.2 with Message Storage Server Meeting Exchange Enterprise 4.2 and 5.0 Application Enablement Services 4.2* Microsoft Active Directory Server 2003 SP1 *No continuous SIP call logs only H.323 in first release

    53. Customizable Usage Modes

    55. Easy to Deploy and Manage Avoids problems with PC desktop environment Server-based, easier to update and patch Integrates with Active Directory for automatic provisioning Avoids placing "unmanaged devices" virtually on the LAN Supporting VPN software on non-corporate PCs Allowing non-corporate PCs to have VPN access to network User access is via simple web URL

    56. Enterprise Directory Provides authentication, identification, and resolution using LDAP Support added for following: Domino 7.0 Sun ONE Directory Server 5.1 Novell eDirectory 8.8

    57. Layout and Controls

    58. Presence Relies on Intelligent Presence Server IPS directly connects to AES and Microsoft OCS IPS is informed what resources to monitor by UMS (User Management Service in 1XP) Connects to IPS via LPS (Local Presence Service) Presence is relative to a single user domain From one-X Portal supported user store: Active Directory, Domino, etc. Presence sources: AES, OCS, 1X Client, and end-user

    59. Presence Topology (Single 1XP)

    60. Telephony Features Directory dialing from portal Multiple Call Appearances 24x7 Call logs Dial bar in Windows taskbar Highlight any number and click-to-dial Consultative and Single-Step Conference and Transfer Send all calls Hold

    61. Click to Initiate IM within Microsoft Office Communicator

    62. Click to Initiate E-mail

    63. Messaging Indications of Newly Arriving Messages MWI Sync List of Voice Messages Click-to-Call Click-to-Search Click-to-Forward to email Click-to-Play View / Print faxes

    64. Conferencing See all participants (Caller ID, name where mapped) Identification of the active speaker / noisy line Identification of participant audio mode (muted / unmuted) Mute participants Drop participants Invite new participants

    65. External User

    66. System Requirements End User Desktop PC Pentium III 800mz or better, 512M RAM, 1.5 GB of free disk space, CD ROM or DVD ROM disk drive, keyboard, mouse, microphone, speaker and sound card, 10 MBS NIC or better Microsoft XP SP2 or higher, Vista with Microsoft IE 6.0 or higher, Mozilla Firefox 2 Mac 512 RAM, 1.33 GHZ CPU MAC OS 10 with Safari 2.0 or Mozilla Firefox 2 one-X Portal Server IBM X-based server or equivalent, 4GB RAM, Min 8 GB free space, 100 Mbps NIC, DVD/CD Combo Drive Redhat Enterprise Linux ES 4.0 Update 4 Integrations Intelligent Presence Server 1.0 for intelligent presence Microsoft OCS 2007 Minimum Server Requirements Communication Manager 3.1 or higher Modular Messaging 3.0 SP2 or higher with optional Avaya Message Storage Server Meeting Exchange Enterprise 4.2 or higher Optional Application Enablement Services 4.1 Microsoft Active Directory Server 2003 SP1 IBM Domino Server 7.0 Sun One Server Novell eDirectory 8.8 SP1

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