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Therapeutic Communication. Lecture 1. Objective #6. Define communication. Communication is:. interaction between 2+ people exchange of information. Communication. - tion Process Communica Share / give To make common. Communication is influenced by:. Values Attitudes Beliefs

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objective 6
Objective #6
  • Define communication
communication is
Communication is:
  • interaction
  • between 2+ people
  • exchange of information
communication
Communication
  • -tion
    • Process
  • Communica
    • Share / give
    • To make common
communication is influenced by
Communication is influenced by:
  • Values
  • Attitudes
  • Beliefs
  • Purpose
  • Context
slide6

Intrapersonal

  • Interpersonal
objective 7
Objective #7
  • Identify and describe the operational definition of the communication process
communication p rocess
Communication Process
  • Sender
  • Receiver
  • Message
  • Feedback
message
Message
  • Expression of your thoughts
sender
Sender
  • Encoding
  • Sends our the message
receiver
Receiver
  • Decoding
  • Person to whom the message was sent
feedback
Feedback!
  • Response to the message
objective 8
Objective #8
  • List the two main channels of communication
types of communication
Types of Communication

Verbal

Non-verbal

AKA: body language

  • Spoken word
  • Written word
8 modes of nonverbal communication
8 modes of nonverbal communication
  • Physical appearance
  • Body movement & Posture
  • Facial expression
  • Gestures
  • Eye contact
  • Tone & volume or voice
  • Touch
  • Silence
two main channels of communication are words and behaviors
Two Main Channels of Communication are WORDS and BEHAVIORS
  • Verbal
    • The words we choose (7%)
  • Paraverbal
    • How we say the words (38%)
  • Kinesics
    • Body Language (55%)
people reading
People Reading
  • What people are really saying.
body language
Body Language
  • Facial Expressions
  • Posture
  • Gestures
considerations
Considerations
  • Context
  • Sufficient Samples
  • Culture / Ethnicity
  • Age and Gender
  • Faking and Deception
emotional facial expressions dr paul ekman
Emotional Facial ExpressionsDr. Paul Ekman
  • Anger
    • Wrath / Rage
  • Contempt
    • Disrespect / Intense Dislike
  • Disgust
    • Aversion / Repugnance
  • Fear
    • Agitation / Anxiety
  • Happiness
    • Pleasure / Contentment
  • Sadness
    • Showing / Causing Sorrow
  • Surprise
    • Sudden / Unexpected
posture and gestures
Posture and Gestures
  • Anger
    • Lean Forward
    • Clenched Fists
  • Excited / Happy
    • Open, Palms Up
  • Intimidating
    • Upright, Close Proximity
  • Interest
    • Lean Forward
    • Hand on Face, Finger pointing up
  • Defensive
    • Closed
    • Arms Crossed
  • Mirroring
    • Matched Position
    • Matched Elevation
objective 9
Objective #9
  • Explain what is meant by the P.T.—patient relationship
empathy versus sympathy
Empathy versus Sympathy

Empathy

  • Acknowledge client’s emotions
  • Show care by listening and responding

Sympathy

  • Carry some of the patients problems…. Feel sorry for them
emotional separateness
Emotional Separateness

Allows the professional to focus on the patient’s needs and not on our own!!

  • Be Self-Aware
  • Be Self-Monitoring
  • Be Self-Correcting
objective 10
Objective #10
  • Describe why therapeutic communication is the most important tool used by the P.T.
basic communication skills
Basic Communication Skills

What characteristics do you ascribe to someone you really like talking to?

therapeutic communication1
Therapeutic Communication
  • Is “other focused”

Listening is the key!

elements of therapeutic communication
Elements of Therapeutic Communication
  • Trust
  • Empathy
  • RespectCongruence (Genuineness)
  • Self Awareness
  • Listening
traits for successful and effective therapeutic communication
Traits for Successful and Effective Therapeutic Communication:
  • non-judgmental
  • good listener
  • genuine liking for people
  • open body language
  • good eye contact
  • clarifies what they heard
  • trustworthy - integrity
  • sincere desire to help
  • values who your are
  • exhibits patience
  • attentive
  • not always quick to remedy
  • appropriate vocabulary
  • use humor
  • sensitivity and Empathy
objective 14
Objective #14
  • Discriminate between hearing and listening
how can you become a better listener
How can you become a better listener?
  • Hearing
    • Sensing sound
  • Listening
    • “A process that involves sensing, interpreting, evaluating and reacting to spoken messages.”
definition
Definition
  • Listening
    • “A process that involves sensing, interpreting, evaluating and reacting to spoken messages.”
stages of listening
stages of listening
  • Sensation
  • Interpretation
  • Evaluation
  • Reaction
listening challenges
listening challenges
  • Distractions
    • Internal
    • External
listening challenges1
listening challenges
  • Distractions
  • Shutting out the message
  • The rush to judgment
  • Partial hearing
  • Disabilities
become an active listener
Become an active listener
  • Set purposes
  • Ask questions
  • Pay attention to verbal signpost
  • Expect the unexpected
ask questions
Ask questions
  • “The most important types of question you will ask are…
    • CLARIFYING QUESTIONS”
objective 15
Objective #15
  • Relate how therapeutic communication differs from social communication
style of communication
Style of Communication

Social

Therapeutic

Purposeful

Goal oriented

  • Family
  • Friends
therapeutic vs social communication
Therapeutic

Social

Therapeutic vs. Social Communication
  • Focus on helping patient
  • PLANNED and directed with a purpose by the professional
  • Needs of the patient outweigh the needs of the P.T.
  • Professionals are obligated to share information within Tx Team
  • Relies on pt. disclosure
  • Both parties seek to have personal needs met
  • Involves equal disclosure of personal information and intimacy
  • Confidentiality
  • Spontaneity
objective 16
Objective #16
  • Define and describe the importance of each of the following:
    • Readiness skills, Attending skills, Active listening skills, Reflecting skills: content and emotion
objective 17
Objective #17
  • Explain the concept of the therapeutic self.
psychiatric technicians primary role
Psychiatric Technicians Primary Role:
  • Therapeutic “Use of Self”
  • Attempt to establish healthy relationships with people who are unable to do so
  • Therapeutic interpersonal relationships
  • Therapeutic communication