NUS Computer Centre. BOSS Business Operations Support System Service Admin & Bill Admin Training . Agenda. Overview of BOSS Roles of BOSS Users BOSS Products and Services Price Plan Request Workflow Billing Scenarios Preparation FAQ. Overview of BOSS.
BOSS Business Operations Support System Service Admin & Bill Admin Training
of subscription of services from the Computer Centre can be found in
OperatorBOSS Product Request Work Flow
Service Admin Creates the BOSS request & submits to the Bill Admin
Bill Admin Verifies the Account Code & GL Code & submits to the Approver
Bill Admin is allowed to use either the Task List or the email notification hyperlink to view the request
Task will be cleared
Task List is removed for the Bill Admin & a new task is created for the Approver
EMAIL TRIGGER will be sent to Service Admin when the task is closed
EMAIL TRIGGER will be sent to only Service Admin & Task will be deleted
Approver is allowed to use either the Task List or the email notification hyperlink to view the request
EMAIL TRIGGER will be sent to both Service Admin & list of Operators
BOSS system will generate the bills from 1st June 2006 & Bill Admins will be notified through email. Bill Admin to view the bill by clicking on the Hyperlink.
Usage will be billed
New products added during this period will be prorated.
Only local/IDD call charges amount will be billed to department
Same as Aug Bill
Usage-only Bill Amount will be deducted from the respective department WBS using OFN interface
SAMPLE Bill will be sent to every Bill Admin for verification
NO amount will be deducted from the department
BOSS System notifies Bill Admin of new bill on 1st day of month
Bill Admin follows hyperlink to view and download/print bill for verification and filing
BOSS Operator to credit disputed amount to department; system to deducted credited amount from next month’s bill
BOSS Operator investigate and resolve dispute
Bill Admin indicate disputed item online while viewing bill
BOSS System sends data to OFN for deduction on 7th day of the month
Example 1: Request for new Account Number and assigning Phones to new Account Number
Step 1. Request for new Account Number (no Approver required)
Step 2. Assign WBS to Account Number (self-service)
Step 3. Assign Services to Account Number (self-service)
Example 2: Request for new Cisco 7940 IP Phone and new Extension Number
Step 1. Request for IPT-PKG-7940 (IPT-H-7940 and IPT-P-DIDEXTN) – select an “Entity Phone” if staff number is not available; re-assign later
Step 2. Submit to Bill Admin
Step 3. Submit to Approver
Example 3: Request for new IP Phone but using an existing Extension (may already been shared)
Step 1. Request for new package Cisco 7940 IP Phone and Shared Extension (IPT-H-7940SHARED)
Step 2. Enter the extension number in the next page
Example 4: Adding a new Shared Extension to an existing IP Phone
Step 1. Request for new IPT-P-SHAREDEXTN
Step 2. Specify “Add to Existing Service” and select Service No. of the existing IP Phone (IPT-H-7940) where the extension is to be added
Step 3. Enter the extension number in the next page
Example 5: Changing ownership of an Cisco 7960 Boss Phone
Step 1. Service Request – Terminate Direct IDD (if applicable)
Step 2. Service Request – Terminate “Private Extn” (if applicable)
Step 3. Un-assign or Re-assign “Public Extn” (select the Service No. with IPT-P-DIDEXTN)
Example 6: Transfering IP Phone between depts
Step 1. Miscellaneous Request – OTH-MISC
Specify Service No. , Receiving Dept. and effective date in the Remarks
Please perform the above by 21 July. The next bill will be sent on 23 July for final verification.
Q1. If there is a change in Service/Bill Admins and Approvers, who do I inform?
Q2. After I have sent a request am I able to reroute the request to another Bill Admin/Approver?
Q3. Can I cancel/resubmit a request after sending it?
Q4. How will CC bill organisations which does not have a WBS with OFN?
Q5. Can I terminate an IP phone subscription within two years? If so, how will the dept be charged?
Q6. How will Campus Directory be updated? Does the Phone/Service Admin need to update it manually?
Q7. Is every request for product/service routed to a Bill Admin / Approver?
Q8. Can the Service Admin grant IDD access without submitting a request?
Q9. My dept is very small and the only Approver may not be around when I submit a request. Can the system bypass the need for an Approver?
Q10. What are “Visitor Smartcards” and who requires these?
Continue to use the current method to request for network and power points via iptel.nus.edu.sg or www.nus.edu.sg/comcen/itcare/forms.htm