Integrating a GIS Viewer with Customer Interaction Center (CIC) Screen. Forrest Horner Sacramento County California. Many ways to integrate SAP & GIS, …but want to make it easy to use a map. Topics To Discuss Back ground on Sacramento County Goal: Integrate GIS info with IS-U/CCS, cheaply
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Sacramento County California
Topics To Discuss
So must do more, with less
Each pin on the map is a bank owned property.
Output “KML” from SAP…
Customer Include - IFLOT table: ZZ_APN
The county GIS system is ESRI based, and is a primary db of parcel information from the Assessors office.
Link by parcel number
Wanted easy access GIS info & maps from CIC (CIC) Screen
If CSR needed to view a map, must bring up a separate GIS browser window, then re-look up the property…Customer Service Agent- Front Line Troops
Could store in classification data
Google has a ton of features, including a new “Street View”,
…and it’s all basically free…
Sometimes has more up-to-date info than county db’s.
SAP Google Maps
Integration between SAP & GIS achieved with minimal coding: >100 lines GuiXT script.
Several products that integrate SAP and GIS
Forrest Horner (CIC) Screen
SAP ABAP RFC’s: Chris Twirbutt,firstname.lastname@example.org
ESRI browser: Allen Briscoe-Smith,email@example.com