unified contact center solutions n.
Skip this Video
Loading SlideShow in 5 Seconds..
Improve Your Customer Interaction Management with Contact Center Solutions PowerPoint Presentation
Improve Your Customer Interaction Management with Contact Center Solutions

Improve Your Customer Interaction Management with Contact Center Solutions

16 Views
- - - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript

  1. Unified Contact Center Solutions Unified Contact Center Solutions +91-11-49605588

  2. Unified Contact Center Solutions Customer Interactions Contact Center Resources IVR Software Voice Outbound Dialer Email Voice & Screen Recording Live Chat CRM Integration SMS Unified Contact Center Solutions Database Integration Social Media +91-11-49605588

  3. Unified Contact Center Solutions • Unified contact center solutions offers multichannel customer support including email, chat, voice, sms, voice and screen recording, monitoring tool etc. • Unified contact center solutions are used for all inbound communication, outbound communication and the combination of both i.e. blended communication. • Interdialog UCCS is a unified contact center solutions so that you can get Omni channel customer support in one solution. • So, lets have a look at Interdialog UCCS. +91-11-49605588

  4. Interdialog UCCS Automated Outbound Dialer Inbound Call Center Software Interactive Voice Response System SMS Query System Promotional SMS Social Media Integration Email Management Software Live Chat +91-11-49605588

  5. Inbound Call Center Software • Inbound call center software helps you to deliver high quality customer service with multi-level ivr and intelligent routing, real time metrics, historical reporting etc. • First priority of inbound call center software is providing a good Automatic Call Distributor (ACD) because ACD effectively route callers to appropriate agents. • Inbound call center software is integrated with CRM because to resolve the customer issues successfully, call center agents must have access to know the accurate caller details. +91-11-49605588

  6. Automated Outbound Dialer • Automated outbound dialer helps to effectively conduct outbound call for marketing campaigns & sales follow ups for all verticals. • Outbound dialer also helps to increase the productivity of agents by lowering the waiting time, no of dropped calls and idle time of agents. • Basic features of outbound dialer are voice & screen recording, integration with ivr, advance system alerts via email or sms, least cost routing etc. +91-11-49605588

  7. SMS Query System • SMS is a way to communicate with customers & pass on useful information in a targeted & efficient manner. • You can use this as sms alert system, business sms, promotional sms, sms query system, sms reminder, bulk sms etc. • Two way sms communication using GSM Model & one way using Internet SMS Gateway. • Integration with external application and database like ERP, CRM etc. +91-11-49605588

  8. IVR Solution • IVR Solution is a technology enabling customers to interact with a computer through voice. • Multiple language support and multiple telephone line support both on Analog & Digital. • Calls and messages can be recorded, stored and distributed via emails. • Enhance customer experience with robust self-service & multilevel ivr solutions. +91-11-49605588

  9. Email Management Software • Email Management Software is a quick and easiest way to handle your customers in an effective manner. • It’s especially used for managing queries, complaint handling and other customer interaction. • Using this software, you can easily track your customer details and also view historical emails. • It also helps for auto response using predefined templates & managing large volume of incoming emails. +91-11-49605588

  10. Social Media Integration • Using social media integration you can automatically share your post on different social media platforms like facebook, twitter, pinterest, google plus, linkedin, stumble upon etc. • Social media integration is a way to manage leads, complaints & queries on social media platform by responding to the comments posted on your company profile. • When social media members post comments on your social site pages then it shows on your page and also in your system as notification or pop up. +91-11-49605588

  11. Contact Us Call +91-11-49605588 Website www.teckinfo.com Email info@teckinfo.in Skype info@teckinfo.com +91-11-49605588