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Improve Your Customer Interaction Management with Contact Center Solutions PowerPoint Presentation
Improve Your Customer Interaction Management with Contact Center Solutions

Improve Your Customer Interaction Management with Contact Center Solutions

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  1. Unified Contact Center Solutions Unified Contact Center Solutions +91-11-49605588

  2. Unified Contact Center Solutions Customer Interactions Contact Center Resources IVR Software Voice Outbound Dialer Email Voice & Screen Recording Live Chat CRM Integration SMS Unified Contact Center Solutions Database Integration Social Media +91-11-49605588

  3. Unified Contact Center Solutions • Unified contact center solutions offers multichannel customer support including email, chat, voice, sms, voice and screen recording, monitoring tool etc. • Unified contact center solutions are used for all inbound communication, outbound communication and the combination of both i.e. blended communication. • Interdialog UCCS is a unified contact center solutions so that you can get Omni channel customer support in one solution. • So, lets have a look at Interdialog UCCS. +91-11-49605588

  4. Interdialog UCCS Automated Outbound Dialer Inbound Call Center Software Interactive Voice Response System SMS Query System Promotional SMS Social Media Integration Email Management Software Live Chat +91-11-49605588

  5. Inbound Call Center Software • Inbound call center software helps you to deliver high quality customer service with multi-level ivr and intelligent routing, real time metrics, historical reporting etc. • First priority of inbound call center software is providing a good Automatic Call Distributor (ACD) because ACD effectively route callers to appropriate agents. • Inbound call center software is integrated with CRM because to resolve the customer issues successfully, call center agents must have access to know the accurate caller details. +91-11-49605588

  6. Automated Outbound Dialer • Automated outbound dialer helps to effectively conduct outbound call for marketing campaigns & sales follow ups for all verticals. • Outbound dialer also helps to increase the productivity of agents by lowering the waiting time, no of dropped calls and idle time of agents. • Basic features of outbound dialer are voice & screen recording, integration with ivr, advance system alerts via email or sms, least cost routing etc. +91-11-49605588

  7. SMS Query System • SMS is a way to communicate with customers & pass on useful information in a targeted & efficient manner. • You can use this as sms alert system, business sms, promotional sms, sms query system, sms reminder, bulk sms etc. • Two way sms communication using GSM Model & one way using Internet SMS Gateway. • Integration with external application and database like ERP, CRM etc. +91-11-49605588

  8. IVR Solution • IVR Solution is a technology enabling customers to interact with a computer through voice. • Multiple language support and multiple telephone line support both on Analog & Digital. • Calls and messages can be recorded, stored and distributed via emails. • Enhance customer experience with robust self-service & multilevel ivr solutions. +91-11-49605588

  9. Email Management Software • Email Management Software is a quick and easiest way to handle your customers in an effective manner. • It’s especially used for managing queries, complaint handling and other customer interaction. • Using this software, you can easily track your customer details and also view historical emails. • It also helps for auto response using predefined templates & managing large volume of incoming emails. +91-11-49605588

  10. Social Media Integration • Using social media integration you can automatically share your post on different social media platforms like facebook, twitter, pinterest, google plus, linkedin, stumble upon etc. • Social media integration is a way to manage leads, complaints & queries on social media platform by responding to the comments posted on your company profile. • When social media members post comments on your social site pages then it shows on your page and also in your system as notification or pop up. +91-11-49605588

  11. Contact Us Call +91-11-49605588 Website www.teckinfo.com Email info@teckinfo.in Skype info@teckinfo.com +91-11-49605588