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Improve your customer experience with contact center solutions as it includes inbound call center software, outbound dialer, sms query system, ivr solution, email management software, social media & crm intgeration, live chat etc in one solution.

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unified contact center solutions

Unified Contact Center Solutions

Unified Contact Center Solutions

+91-11-49605588

unified contact center solutions 1

Unified Contact Center Solutions

Customer

Interactions

Contact Center Resources

IVR

Software

Voice

Outbound Dialer

Email

Voice & Screen Recording

Live Chat

CRM

Integration

SMS

Unified Contact Center Solutions

Database

Integration

Social Media

+91-11-49605588

unified contact center solutions 2

Unified Contact Center Solutions

  • Unified contact center solutions offers multichannel customer support including email, chat, voice, sms, voice and screen recording, monitoring tool etc.
  • Unified contact center solutions are used for all inbound communication, outbound communication and the combination of both i.e. blended communication.
  • Interdialog UCCS is a unified contact center solutions so that you can get Omni channel customer support in one solution.
  • So, lets have a look at Interdialog UCCS.

+91-11-49605588

interdialog uccs

Interdialog UCCS

Automated Outbound Dialer

Inbound Call Center Software

Interactive Voice Response System

SMS Query System

Promotional SMS

Social Media Integration

Email Management

Software

Live Chat

+91-11-49605588

inbound call center software

Inbound Call Center Software

  • Inbound call center software helps you to deliver high quality customer service with multi-level ivr and intelligent routing, real time metrics, historical reporting etc.
  • First priority of inbound call center software is providing a good Automatic Call Distributor (ACD) because ACD effectively route callers to appropriate agents.
  • Inbound call center software is integrated with CRM because to resolve the customer issues successfully, call center agents must have access to know the accurate caller details.

+91-11-49605588

automated outbound dialer

Automated Outbound Dialer

  • Automated outbound dialer helps to effectively conduct outbound call for marketing campaigns & sales follow ups for all verticals.
  • Outbound dialer also helps to increase the productivity of agents by lowering the waiting time, no of dropped calls and idle time of agents.
  • Basic features of outbound dialer are voice & screen recording, integration with ivr, advance system alerts via email or sms, least cost routing etc.

+91-11-49605588

sms query system

SMS Query System

  • SMS is a way to communicate with customers & pass on useful information in a targeted & efficient manner.
  • You can use this as sms alert system, business sms, promotional sms, sms query system, sms reminder, bulk sms etc.
  • Two way sms communication using GSM Model & one way using Internet SMS Gateway.
  • Integration with external application and database like ERP, CRM etc.

+91-11-49605588

ivr solution

IVR Solution

  • IVR Solution is a technology enabling customers to interact with a computer through voice.
  • Multiple language support and multiple telephone line support both on Analog & Digital.
  • Calls and messages can be recorded, stored and distributed via emails.
  • Enhance customer experience with robust self-service & multilevel ivr solutions.

+91-11-49605588

email management software

Email Management Software

  • Email Management Software is a quick and easiest way to handle your customers in an effective manner.
  • It’s especially used for managing queries, complaint handling and other customer interaction.
  • Using this software, you can easily track your customer details and also view historical emails.
  • It also helps for auto response using predefined templates & managing large volume of incoming emails.

+91-11-49605588

social media integration

Social Media Integration

  • Using social media integration you can automatically share your post on different social media platforms like facebook, twitter, pinterest, google plus, linkedin, stumble upon etc.
  • Social media integration is a way to manage leads, complaints & queries on social media platform by responding to the comments posted on your company profile.
  • When social media members post comments on your social site pages then it shows on your page and also in your system as notification or pop up.

+91-11-49605588

contact us

Contact Us

Call

+91-11-49605588

Website

www.teckinfo.com

Email

info@teckinfo.in

Skype

info@teckinfo.com

+91-11-49605588