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Engage and Respond: Improving Local Services in Milton Keynes

Discover how our council serves over 230,000 locals with vital services, involving residents to enhance community values and needs. Share your ideas and play a role in improving services today!

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Engage and Respond: Improving Local Services in Milton Keynes

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  1. Involve and Respond June 2010

  2. Who we are …Did you know? • The council serves over 230,000 local people, delivering many services throughout the area. • Our customers include all those who live, work or learn in Milton Keynes and those who visit the area. • Our employees range from teachers and engineers to planners and social workers who provide vital local services 24 hours a day, seven days a week including:

  3. What we do… did you know? The council provides 100 s of local services including: • Supporting older people and people with disabilities to be as independent as possible. • Supporting local education through libraries, schools, nurseries and children’s centres. • Managing and maintaining our road network. • Operating waste and recycling services. • Providing access to decent, affordable housing. • Registering births, deaths and marriages, as well as civil weddings and citizenship ceremonies.

  4. Our Aim: Involve and Respond Project ‘To improve local services by involving you, our customers, listening to your views and ideas and responding to your concerns’ • As customers who already take part in resident’s forums we want to hear your ideas about how we can do this…

  5. So what… the benefits of involving you • Improved quality of services that meet real needs and community values. • New ideas and creative ways of doing things. • A more vibrant local democracy • Greater equality • We can understand and meet the needs of our growing population

  6. Involving you: • Where are we now? • There are some great ways to get involved in MK including: • We want to build on this and create more opportunities for you to have your say. Residents Forum

  7. Our new framework • The Involvement Framework: • Setting out our commitment to: • involving you through feedback, consultation and participation; • responding effectively to your concerns. • telling you the difference your involvement has made. • How will we improve? Outcome: MK has a new approach to involving our local communities and being responsive to your needs

  8. Your views… Tell us so we can improve Group activity: (flip charts) • How would you like to get involved in local issues? • Do you have any new ideas to encourage local people to get involved? • What stops you from getting involved? • Do you think getting involved makes a difference? • Your ideas will help us improve the way we involve our customer.

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