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Required Slide. SESSION CODE: UNC320. Microsoft Communications Server “14”: What’s New in Microsoft Communicator “14” Experience and Backend. Amit Gupta Principal Program Manager Lead Microsoft Corporation. Session Objective. What does this session cover?

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microsoft communications server 14 what s new in microsoft communicator 14 experience and backend
Required Slide


Microsoft Communications Server “14”: What’s New in Microsoft Communicator “14” Experience and Backend

Amit Gupta

Principal Program Manager Lead

Microsoft Corporation

session objective
Session Objective

What does this session cover?

  • Learn about Microsoft Communicator “14” User experience
  • Inside into what’s new in Instant Messaging, Presence, People & Office Experience.
  • Watch a Demo!

What’s not covered in the Session?

  • Investments in Voice experience and Infrastructure – Covered in UNC 312, UNC 313 & UNC 314
  • Investments in Meeting and Conferencing - Covered in UNC 318
  • Communicator Extensibility & SDK – Covered in UNC 322
  • Server Architecture – Covered in UNC 311
microsoft communicator 14
Microsoft Communicator “14”
  • Converged Communication Experience
  • Available across PC, Web, Mobile
  • Powered by a single extensible Platform
find communicate with right people
Find & Communicate with Right People






Consistent People Experience

  • Picture
  • Presence with Status & Location
  • Access to Multiple Modalities

Live Contact card

  • Presence
  • Active Directory® Domain Services (AD DS)
  • Exchange Personal Contacts
live contact card

Live Contact Card

Bringing real time up to date information about People

live contact card7
Live Contact Card
  • Aggregated Data from Multiple Sources
    • Presence
    • AD DS
    • Exchange Personal Contacts
  • Access control Information
    • Colleagues -> Work Phone number
    • Workgroup -> Mobile Phone number, Current meeting Subject & Location
    • Family & Friends -> All Phone numbers
  • Federated Information over Presence
  • Organization information to find alternate Contacts
contact pictures

Contact Pictures

Know who you are trying to connect

contact picture sources
Contact PictureSources

Presence (Web Picture)

  • Web URL published via Presence
  • Need open/un-authenticated URL
  • Available for federated contacts

Active Directory (Corporate Picture)

  • Synced from SharePoint MySite
  • Using ABS-WQ Web Service
  • Cached on the Local Client
contact picture options
Contact PictureOptions

Admin Policies

  • Enable/Disable picture Usage or only allow pictures from AD DS
  • Enable/Disable link for Picture edit to SharePoint MySite
  • Change Maximum allowed size

User Options

  • Do not show Picture to Other Contacts
  • Show a personal picture from web URL (if allowed by Admin)
  • See pictures of your Contacts
find communicate with right people11
Find & Communicate with Right People

Fast Search Experience

  • Search your organization directory(AD DS)
  • Find who is available
  • More Information to Identify People

Skill Search (Using SharePoint)

  • Find People by Skills & Expertise
  • Find using Incomplete Information
fast search experience

Fast Search Experience

Server based search, alternative to local ABS download

fast search experience abs download or server based search new
Fast Search ExperienceABS Download or Server Based Search (new)

Server based Search : Address Book Service Web Query (ABS-WQ)

  • Alternate to local GAL download
  • Also used to get Picture, Distribution Group Information & Organization Hierarchy

Admin Options

  • Per User or Pool level In-band setting for Search
    • ABS Download Only
    • ABS-WQ Only
    • Both – Desktop client will use GAL, Desk Phone & Communicator Mobile client will use ABS-WQ for Search
address book service web query abs wq how it works
Address Book Service – Web Query (ABS – WQ)How it works?

Query Input

Search Results

  • Search String (text or number)
  • Fields to search on
  • Fields to return in Search Results
  • Maximum Number of results returned
  • Prefix/exact Search
  • Contact Object1 / Hash Value1,
  • Contact Object2 / Hash Value2
  • ……
  • ……


Search for: “Marco”


Server “14”

Local cache for Outlook personal contacts

  • Look up Contacts object in Local Cache
    • +
  • Look up Matching Outlook Contacts
skill search

Skill Search

Find People by incomplete information or by a Skill

skill search16
Skill Search

Integration with SharePoint Profile Search

  • Enabled using in-band settings
  • Client connects directly to SharePoint Profile service
  • Requires SharePoint 2007 or Later

Contact Resolution


Look up Contact in Local Cache (Including Outlook Contacts)


ABS WQ or local ABS Download




Server “14”

Contact (SIP URI)

OCS Experts

SharePoint Server

connect with your social network
Connect with your Social Network

Unified Contact Store

  • Exchange as Unified contact store
  • Single place to manage your contacts
  • Shared across Communicator, Outlook or mobile synced clients

Connect with your Social Network (Using Outlook Social Connector)

  • Connection to you LinkedIn, Facebook and other networks
  • Unified Search experience
unified contact store

Unified Contact Store

Contact sync using Exchange

unified contact store ucs overview
Unified Contact Store (UCS)Overview
  • Contact Sync
  • Search Results Aggregation
  • Contact Data Merge
ucs contact sync
UCS – Contact Sync
  • All Communicator “14” contacts are part of your Exchange/Outlook contacts
  • Same Contacts across all end points and devices
  • Single place to manage Contacts (Re-name, add Phone #s, Notes …)

Preferred End point for Migration & Sync

  • Communicator “14” or later
  • Cannot be a UCCP/OCAPI/CoMo client or device
  • Must have Exchange Web service connectivity (Ex 2010+ Deployments)
  • First end point to Sign-in

Sync Option

  • Either Admin or User can disable Contact Sync
ucs search result aggregation
UCS – Search Result Aggregation
  • Merge Duplicate between Contacts from AD DS & Exchange (Outlook Contacts)
  • If
    • Exchange IM Address == AD SIP URIs
    • Exchange Email 1/2/3 == AD Primary SMTP/SIP URI/All Emails

Joe Smith (AD Contact)

(SipURI= [email protected])

Joe Smith (Exchange Contact)

(Email = [email protected])

  • No merging of contacts within Exchange personal contacts
ucs contact data merge
UCS – Contact Data Merge
  • Contact data aggregated from AD, Presence & Exchange (Outlook Personal Contact)
connect with your social networks

Connect with Your Social Networks

Using Outlook Social Connector

connect with your social connector using outlook social connector osc
Connect with your Social ConnectorUsing Outlook Social Connector (OSC)
  • Keeps up-to-date Contact Information
  • Sync contacts from Popular Social Networks (Linked In, MySpace, Windows Live..)
  • Search all contacts via Communicator “14”
  • Available for Outlook 2003, 2007 & 2010
connect with your social network25
Connect with your Social Network

Frequent Contacts

  • Pre-populated with your Team from AD DS
  • Top 10 frequent Contacts
  • Pinned contacts

Access to Contact list in Outlook 2010

  • Avoid context switching
  • Easier to find and start conversation
connect with your social network26
Connect with your Social Network

Me Area


  • Share where you are and what you are doing
    • Personal Note, Location, Presence
  • Change your Picture

Activity Feed

  • Know what your network is doing
  • Know who is working on what
  • Know who has a change in Role
  • And more…


manage your communications
Manage your Communications

Conversation Environment

  • Manage multiple Active Conversations in one place
  • Redial list for all your conversations (IM, Calls, Conferences or Collaborative Conversations)
  • Access to Conversation History (via EWS)
  • Missed IMs & Calls



manage your communications28
Manage your Communications

Visual Toast

  • Know the person & context of conversation before you join


Win 7 SuperBarNotification


  • The SuperBar makes your communication activity quickly glance

Communication Dashboard

  • Information on what you have missed (Calls, IMs, Conferences or Voicemails)





exchange integration

Exchange Integration

Connecting using EWS & MAPI

exchange integration30
Exchange Integration
  • Microsoft Communicator “14” prefers EWS (Exchange Web Services) over MAPI
  • Support for 64-bit MAPI to connect to 64-bit Outlook
  • Optimizations to improve performance
communicate within context
Communicate within Context


  • Click to communicate directly from Word, PowerPoint and Excel Backstage


  • Author documents together with IM, voice and video
im and presence enhancement

IM and Presence Enhancement

More Reliable and improved Experience

im reliability
IM Reliability
  • Stale Presence leading to NDRs
  • Auto Re-join for IM Conferences
  • Visual Indicator for IM Delivery
  • Improved reporting for monitoring system reliability
presence enhancement
Presence Enhancement
  • Visual Updates
  • “Off Work” Presence
  • Location & TimeZone
  • Making F/B time bound instead of End point
  • Enhances Privacy Options - Shows presence for only People in my Contact list
enhances privacy options
Enhances Privacy Options
  • Pool Level In-Band Setting (EnablePrivacyMode : True)
    • Only People on the Contact list can view Presence
    • Requires Communicator “14” client to migrate users from OCS 2007/R2 to new Privacy mode
    • Requires blocking of Older Communicator client versions
    • Users have option to Opt out of Privacy mode & allow everyone to see their presence
  • Other Options for enhanced Privacy:
    • PublishLocationDataDefault: Controls publishing of location data for other users
    • DisplayPublishedPhotoDefault : Controls showing of Photo in Communicator UI
microsoft communicator 14 experience

Microsoft Communicator “14” Experience

Cameron ParkerSenior Program Manager LeadMicrosoft Corporation

Amit GuptaPrincipal Program Manager LeadMicrosoft Corporation


key takeaways
Key Takeaways
  • Microsoft Communications “14” is about connecting people, anytime anywhere
  • Communicator is now even more relevant and must have tool for business communications
  • Single extensible platform enabling consistent access from Microsoft Office & other Business Process applications
unified communications track call to action
Unified Communications Track Call to Action!

Learn More!

    • View Related Unified Communications (UNC) Content at TechEd/after at TechEd Online
    • Visit for more Communications Server “14” product information
    • Find additional Communications Server “14” content in the Technical Library, weekly technical articles at NextHop, and follow DrRez on Twitter
    • Check out Microsoft TechNet resources for Communications Server and Exchange Server
  • Visit additional Exchange 2010 IT Professional-focused content
    • Partner LinkorCustomer Link (Name: ExProPword: EHLO!world)

Try It Out!

    • Exchange 2010 SP1 Beta downloadis now available from the download center!
Required SlideResources


  • Sessions On-Demand & Community
  • Microsoft Certification & Training Resources

  • Resources for IT Professionals
  • Resources for Developers
Required Slide

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© 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.