Microsoft Communications Server “14”: What’s New in Microsoft Communicator “14” Experience and Backend

1. Required Slide SESSION CODE: UNC320 Microsoft Communications Server “14”: What’s New in Microsoft Communicator “14” Experience and Backend Amit Gupta Principal Program Manager Lead Microsoft Corporation

2. Session Objective What does this session cover? • Learn about Microsoft Communicator “14” User experience • Inside into what’s new in Instant Messaging, Presence, People & Office Experience. • Watch a Demo! What’s not covered in the Session? • Investments in Voice experience and Infrastructure – Covered in UNC 312, UNC 313 & UNC 314 • Investments in Meeting and Conferencing - Covered in UNC 318 • Communicator Extensibility & SDK – Covered in UNC 322 • Server Architecture – Covered in UNC 311

3. Microsoft Communicator “14” • Converged Communication Experience • Available across PC, Web, Mobile • Powered by a single extensible Platform

4. IM, Presence & People Experience in Microsoft Communicator “14”

5. Find & Communicate with Right People Status Presence Picture Name Title Consistent People Experience • Picture • Presence with Status & Location • Access to Multiple Modalities Live Contact card • Presence • Active Directory® Domain Services (AD DS) • Exchange Personal Contacts

6. Live Contact Card Bringing real time up to date information about People

7. Live Contact Card • Aggregated Data from Multiple Sources • Presence • AD DS • Exchange Personal Contacts • Access control Information • Colleagues -> Work Phone number • Workgroup -> Mobile Phone number, Current meeting Subject & Location • Family & Friends -> All Phone numbers • Federated Information over Presence • Organization information to find alternate Contacts

8. Contact Pictures Know who you are trying to connect

9. Contact PictureSources Presence (Web Picture) • Web URL published via Presence • Need open/un-authenticated URL • Available for federated contacts Active Directory (Corporate Picture) • Synced from SharePoint MySite • Using ABS-WQ Web Service • Cached on the Local Client

10. Contact PictureOptions Admin Policies • Enable/Disable picture Usage or only allow pictures from AD DS • Enable/Disable link for Picture edit to SharePoint MySite • Change Maximum allowed size User Options • Do not show Picture to Other Contacts • Show a personal picture from web URL (if allowed by Admin) • See pictures of your Contacts

11. Find & Communicate with Right People Fast Search Experience • Search your organization directory(AD DS) • Find who is available • More Information to Identify People Skill Search (Using SharePoint) • Find People by Skills & Expertise • Find using Incomplete Information

12. Fast Search Experience Server based search, alternative to local ABS download

13. Fast Search ExperienceABS Download or Server Based Search (new) Server based Search : Address Book Service Web Query (ABS-WQ) • Alternate to local GAL download • Also used to get Picture, Distribution Group Information & Organization Hierarchy Admin Options • Per User or Pool level In-band setting for Search • ABS Download Only • ABS-WQ Only • Both – Desktop client will use GAL, Desk Phone & Communicator Mobile client will use ABS-WQ for Search

14. Address Book Service – Web Query (ABS – WQ)How it works? Query Input Search Results • Search String (text or number) • Fields to search on • Fields to return in Search Results • Maximum Number of results returned • Prefix/exact Search • Contact Object1 / Hash Value1, • Contact Object2 / Hash Value2 • …… • …… ABS-WQ Search for: “Marco” Communications Server “14” Local cache for Outlook personal contacts • Look up Contacts object in Local Cache • + • Look up Matching Outlook Contacts

15. Skill Search Find People by incomplete information or by a Skill

16. Skill Search Integration with SharePoint Profile Search • Enabled using in-band settings • Client connects directly to SharePoint Profile service • Requires SharePoint 2007 or Later Contact Resolution Client Look up Contact in Local Cache (Including Outlook Contacts) Or ABS WQ or local ABS Download In-band Settings Communications Server “14” <Response> Contact (SIP URI) <Response> <QueryText> OCS Experts </QueryText> SharePoint Server

17. Connect with your Social Network Unified Contact Store • Exchange as Unified contact store • Single place to manage your contacts • Shared across Communicator, Outlook or mobile synced clients Connect with your Social Network (Using Outlook Social Connector) • Connection to you LinkedIn, Facebook and other networks • Unified Search experience

18. Unified Contact Store Contact sync using Exchange

19. Unified Contact Store (UCS)Overview • Contact Sync • Search Results Aggregation • Contact Data Merge

20. UCS – Contact Sync • All Communicator “14” contacts are part of your Exchange/Outlook contacts • Same Contacts across all end points and devices • Single place to manage Contacts (Re-name, add Phone #s, Notes …) Preferred End point for Migration & Sync • Communicator “14” or later • Cannot be a UCCP/OCAPI/CoMo client or device • Must have Exchange Web service connectivity (Ex 2010+ Deployments) • First end point to Sign-in Sync Option • Either Admin or User can disable Contact Sync

21. UCS – Search Result Aggregation • Merge Duplicate between Contacts from AD DS & Exchange (Outlook Contacts) • If • Exchange IM Address == AD SIP URIs • Exchange Email 1/2/3 == AD Primary SMTP/SIP URI/All Emails Joe Smith (AD Contact) (SipURI= joe@contoso.com) Joe Smith (Exchange Contact) (Email = joe@contoso.com) • No merging of contacts within Exchange personal contacts

22. UCS – Contact Data Merge • Contact data aggregated from AD, Presence & Exchange (Outlook Personal Contact)

23. Connect with Your Social Networks Using Outlook Social Connector

24. Connect with your Social ConnectorUsing Outlook Social Connector (OSC) • Keeps up-to-date Contact Information • Sync contacts from Popular Social Networks (Linked In, MySpace, Windows Live..) • Search all contacts via Communicator “14” • Available for Outlook 2003, 2007 & 2010

25. Connect with your Social Network Frequent Contacts • Pre-populated with your Team from AD DS • Top 10 frequent Contacts • Pinned contacts Access to Contact list in Outlook 2010 • Avoid context switching • Easier to find and start conversation

26. Connect with your Social Network Me Area SETTING • Share where you are and what you are doing • Personal Note, Location, Presence • Change your Picture Activity Feed • Know what your network is doing • Know who is working on what • Know who has a change in Role • And more… UPDATES

27. Manage your Communications Conversation Environment • Manage multiple Active Conversations in one place • Redial list for all your conversations (IM, Calls, Conferences or Collaborative Conversations) • Access to Conversation History (via EWS) • Missed IMs & Calls ACTIVE CONVERSATIONS RECENT CONVERSATIONS

28. Manage your Communications Visual Toast • Know the person & context of conversation before you join VISUAL TOAST Win 7 SuperBarNotification WINDOW TASKBAR • The SuperBar makes your communication activity quickly glance Communication Dashboard • Information on what you have missed (Calls, IMs, Conferences or Voicemails) COMMUNICATION DASHBOARD Activity Conversations Voicemails

29. Exchange Integration Connecting using EWS & MAPI

30. Exchange Integration • Microsoft Communicator “14” prefers EWS (Exchange Web Services) over MAPI • Support for 64-bit MAPI to connect to 64-bit Outlook • Optimizations to improve performance

31. Communicate within Context Backstage • Click to communicate directly from Word, PowerPoint and Excel Backstage Co-authoring • Author documents together with IM, voice and video

32. IM and Presence Enhancement More Reliable and improved Experience

33. IM Reliability • Stale Presence leading to NDRs • Auto Re-join for IM Conferences • Visual Indicator for IM Delivery • Improved reporting for monitoring system reliability

34. Presence Enhancement • Visual Updates • “Off Work” Presence • Location & TimeZone • Making F/B time bound instead of End point • Enhances Privacy Options - Shows presence for only People in my Contact list

35. Enhances Privacy Options • Pool Level In-Band Setting (EnablePrivacyMode : True) • Only People on the Contact list can view Presence • Requires Communicator “14” client to migrate users from OCS 2007/R2 to new Privacy mode • Requires blocking of Older Communicator client versions • Users have option to Opt out of Privacy mode & allow everyone to see their presence • Other Options for enhanced Privacy: • PublishLocationDataDefault: Controls publishing of location data for other users • DisplayPublishedPhotoDefault : Controls showing of Photo in Communicator UI

36. Microsoft Communicator “14” Experience Cameron ParkerSenior Program Manager LeadMicrosoft Corporation Amit GuptaPrincipal Program Manager LeadMicrosoft Corporation DEMO

37. Key Takeaways • Microsoft Communications “14” is about connecting people, anytime anywhere • Communicator is now even more relevant and must have tool for business communications • Single extensible platform enabling consistent access from Microsoft Office & other Business Process applications

38. Related Breakout SessionsAll of them in this room You are here

39. Unified Communications Track Call to Action! Learn More! • View Related Unified Communications (UNC) Content at TechEd/after at TechEd Online • Visit microsoft.com/communicationsserver for more Communications Server “14” product information • Find additional Communications Server “14” content in the Technical Library, weekly technical articles at NextHop, and follow DrRez on Twitter • Check out Microsoft TechNet resources for Communications Server and Exchange Server • Visit additional Exchange 2010 IT Professional-focused content • Partner LinkorCustomer Link (Name: ExProPword: EHLO!world) Try It Out! • Exchange 2010 SP1 Beta downloadis now available from the download center!

40. Required Slide Resources Learning • Sessions On-Demand & Community • Microsoft Certification & Training Resources www.microsoft.com/teched www.microsoft.com/learning • Resources for IT Professionals • Resources for Developers • http://microsoft.com/technet • http://microsoft.com/msdn

41. Required Slide Complete an evaluation on CommNet and enter to win!

42. Sign up for Tech·Ed 2011 and save $500 starting June 8 – June 31st http://northamerica.msteched.com/registration You can also register at the North America 2011 kiosk located at registrationJoin us in Atlanta next year

43. © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

44. Required Slide