Assisting immigrant and refugee populations
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Assisting Immigrant and Refugee Populations. Samantha Longacre Anchorage Neighborhood Health Center. Today’s Topics. Eligibility Immigration status Identity Verification Household size Income Language Interpreter services Printed materials Communication tips. Who are we helping?.

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Assisting immigrant and refugee populations

Assisting Immigrant and Refugee Populations

Samantha Longacre

Anchorage Neighborhood Health Center


Today s topics
Today’s Topics

  • Eligibility

    • Immigration status

    • Identity Verification

    • Household size

    • Income

  • Language

    • Interpreter services

    • Printed materials

    • Communication tips



Everyone
Everyone!

  • Single

  • Married

  • Families

  • Varying immigration statuses

  • Different languages

  • New to insurance


Residency
Residency

  • Marketplace:

    • No requirement for length of residency

  • Medicaid:

    • Requires 5 years in US

      < 5 year residency, denied Medicaid?

      Apply in Marketplace (even if under 100%FPL)


Immigration status
Immigration Status

  • “Green Card” (I-551)

  • Reentry Permit (I-327)

  • Refugee Travel Document (I-571)

  • Employment Authorization Card (I-766)

  • Temporary I-551 Stamp (on passport or I-94/I-94A)

  • Arrival/Departure Record (I-94/I-94A)

  • Arrival/Departure Record in foreign passport (I-94)

  • Foreign Passport

  • Certification from U.S. Department of Health and Human Services (HHS) Office of Refugee Resettlement (ORR)

  • Document indicating withholding of removal

  • Alien number (also called alien registration number or USCIS number) or 1-94 number


Identity verification
Identity Verification

No credit record? Can’t verify identity!

Option 1

  • Submit application through call center

  • Send in supporting documents

    Option 2

  • Upload/mail requested documentation

  • Wait for verification


Household size
Household Size

  • Household members vs. Tax filing members

  • Dependents in Mexico or Canada

    • “no permanent address”

    • Same mailing address


Income
Income

Tricks

Tips

Break it out by job

Start/finish

Pay rate/hours

Overtime average

Use date calculator for weeks

timeanddate.com

Ask about each person

  • Unpredictable

  • Multiple jobs

  • Seasonal jobs

  • Unemployment benefits

  • Permanent Fund Dividend


Language
Language

  • Spanish

  • Somali

  • Arabic

  • Korean

  • Tagalog

  • Albanian

  • Russian


Interpreters
Interpreters

Why?

  • Health insurance is difficult to understand

  • Family/friends are not trained interpreters

  • Impartial, maintains confidentiality

    Tips

  • One idea at a time

  • Plan double the appointment time


Posters brochures and flyers
Posters, Brochures, and flyers

Keep it simple

  • 3 – 5 major points

  • Active voice

  • Short sentences

  • Large font

  • Lots of white space


5 communication tips
5 Communication Tips

  • Short sentences

    • Break down concepts

    • Short questions

  • Take your time

  • Eye contact (even with phone interpreter)

  • Use examples/stories

  • “What questions do you have?”


What questions do you have
What questions do you have?

Samantha Longacre

slongacre@anhc.org

907-743-7309