Patient Involvement Group

1. Patient Involvement Group November 2011

2. Agenda! • Welcome and Introductions • What do we want from today’s meeting? • Prescriptions • Opening up • How can we grow your group? (look at other PRG’s across the country and see what they are doing!) • Update on Flu Season. • Update on Medical Student Education in the practice. • Any thoughts on the Practice Leaflet. • Update on “DNA’s” across the practice. • The Patient Survey 2010-2011 – your thoughts on questions for our next survey. • Any Other Business? • Next steps – scheduling our next meeting

3. Ground rules • This meeting is NOT a forum for individual complaints or personal issues. • We advocate open and honest communication and challenge between individuals • We will be flexible, listen, ask for help and support each other • We will demonstrate a commitment to delivering results, as a group • Silence indicates agreement – please speak up! • All views are valid and will be listened to • No phones please or other disruptions • We will start and finish on time and stick to the agenda

4. How can we grow? • How can we further advertise the group in the community? • Can we advertise it in our practice booklet? • Examples of other groups: • http://www.gps-billericayhealthcentre.co.uk/ppg.htm • http://www.monkseatonmedical.co.uk/index.php/patient-reference-group.html • http://www.hbgp.co.uk/ppi.asp • Top tips from other groups! • http://www.napp.org.uk/napp-projects/ppg-case-studies/

5. Flu Update • Last time we met we told you we had vaccinated 100 patients in the first clinic • We’ve now vaccinated 1090 patients and have around 400 vaccines left!

6. Medical Students • We’re full to the brim with both medical and nursing students in the practice. Currently we have: • 4 medical students in their 5th year of training • 1 medical student in his 3rd year of training • 4 medical students in their 2nd year of training • 3 nurses in their second year of training • And we will shortly have both paramedic students and pharmacy students joining us too!

7. Attendance updates • When patients do not turn up to their appointments at hospital or at the GP Surgery it is called a “DNA”. Which means “Did Not Attend” • October 2011 – 54 hours worth of DNAs • October 2010 – 56 hours worth of DNAs • Still incredibly high – but its moving in the right direction! We hope this is due to texting patients

8. Attendance updates • As you know we put up posters advertising how patient patients have DNA’d their appointment. We thought it had a good chance of working but came across a research study that stated… • “drawing attention to the frequency of unwanted behaviours often 'normalises' such behaviour and results in a subsequent increase in its incidence. Secondly, these signs target the wrong patients because they will only be viewed by those who actually attend their appointments.” • So basically its better to put up signs that say “90% of appointments were attended”, rather than saying “one in every ten patients doesn’t turn up” • One GP practice adopted this method of putting up the number of appointments that were attended and their DNA’s reduced by a third over a 12month period! • Should we change our signs to champion those who do attend? Which method do you find most effective?

9. Our Patient Survey The Patient Survey is a national questionnaire sent out to patients at each GP Surgery around the country. A percentage of patients are selected from each practice and an analysis sheet is created based on their answers. If practices get top results from the patient survey then they get an accolade from the PCT for quality services

16. What next? • When will our next meeting be? • We will send you (either by post or by email) a copy of the meeting minutes • Prior to us publishing the survey we will share the draft with you all and ask for your amendments. • When we meet again we will share the patient feedback and start a plan of action!