PracticalexamplesPatient Involvement MHSc Solvejg Kristensen
The Danish Society for Patient Safety • was established December 2001 • is a non-profit organization • the aim is to ensure that patient safety aspects are a part of all decisions made in Danish health care
Context of PI activities • Micro level • Patient/citizen, family, friend • Meso level • Unit, ward department alike • Hospital, GP, pharmacy, nursing home. • Macro level • The wider society • … He says, that all children with a tommy ache should be prescribed chocolate and ice-cream … should weinvolve him?
PI examples at micro level • Feedback- Post cards & - SMS • 10 tips for patients • Just Ask! • Bedside handover • Reporting of Adverse Events • Learning and improvement activities • “In the foot step of the patients” • “Open phone” to the hospital management 2 hours/week
…"I was curious as to how I would be received by the employees, as not all the hospital's 6,000 employees know me. The response was that it was quite ok, the management comes out and see what employees are doing. After the round I joined the employees for a cup of coffee and discussed what I had observed. Patients and their families welcomed my presence and acknowledge the effort of managers in HC to learn and improve the system." Morten Noreng, medical Director, Aalborg University Hospital Solvejg Kristensen • email@example.com
PI examples at meso level • Patient Safety Champions • Feedback meetings with patients relatives, staff and leaders • Executive walk around • „Say Sorry“ • Patient representatives in the Q&PS board of the institution • Ad hoc presence in strategic/planning/improvement groups
PI examples at macro level • Cooperation with the patient organizations • Ad hoc representation from patients/ patient organizations in strategic groups regarding HC • Patient experience surveys • National campaigns targeting the population • Webpage information
Webpages • http://patientsikkerhed.dk/in-english/activities.aspx • http://ask-away.eu/ • http://www.pasientsikkerhetskampanjen.no/no/Pasienter+og+p%C3%A5r%C3%B8rende/Artikler/10+r%C3%A5d+til+deg+som+pasient.67.cms • http://www.sikkerpatient.dk/in-english/the-patient-involvement-programme/taking-it-to-the-streets.aspx Thank you!