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Office of Outreach, Diversity and Equal Opportunity Cooperative Resolution Program. “Collaborative Conversations” Jeff Schmitt Human Resources Specialist National Advisory Council for Office Professionals August 19, 2010 Norman, OK. OBJECTIVES. Improve communication skills to:

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slide1

Office of Outreach, Diversity and Equal Opportunity

Cooperative Resolution Program

“Collaborative Conversations”

Jeff Schmitt

Human Resources Specialist

National Advisory Council for

Office Professionals

August 19, 2010

Norman, OK

objectives
OBJECTIVES

Improve communication skills to:

- Foster diversity and inclusion in the workplace

- Build collaborative relationships that

emphasize trust and respect

- Minimize workplace disagreements

current influences on communication
CURRENT INFLUENCES ON COMMUNICATION

- more generations in the workplace

- traditional resources gone

- new technology/automation

- increased diversity in the workforce

- more responsibilities

unconscious bias
UNCONSCIOUS BIAS
  • Not restricted to anyone group
  • A person who behaves in an non-exclusive or even discriminatory way does not have to have negative intent
  • We can make mistakes without even knowing it
improving communication
IMPROVING COMMUNICATION
  • Make your best effort to take the time to get to know and appreciate one another (face-to-face conversation)
  • Listen to each other’s natural consequences
  • Be open-minded and non-judgmental
  • Incorporate natural talents into work activities
make it safe
MAKE IT SAFE
  • Dialogue cannot begin without mutual purpose and mutual trust
  • Without mutual purpose people will withhold meaning
  • Mutual purpose is the foundation of trust
  • Dialogue ceases when respect is violated
tools to make it safe
TOOLS TO MAKE IT SAFE
  • Apologize for your role in causing/not preventing pain or difficulty when appropriate
  • Contrastto fix misunderstandings
  • Create mutual purpose (CRIB)
contrast
Contrast
  • Imagine what others might erroneously conclude
  • Immediately explain that this is what you don’t mean
  • Explain what you do mean
slide15
CRIB
  • Commit to seek Mutual Purpose

- Our solution is not the only one

  • Recognize the Purpose Behind the Strategy

- We confuse wants with strategies

  • Invent a Mutual Purpose

- Focus on long-term goals

  • Brainstorm New Strategies

- Step back into dialogue

personal brand
PERSONAL BRAND
  • Be true to your true talents
  • No one gets ahead without the help of others and without helping others
  • Take your life experiences and transform them into successes by seeing the lessons they contain (i.e., a free education)
  • Your character is not defined during the happy times, but rather during those times when the roadblocks seem permanent
personal brand17
PERSONAL BRAND
  • Everyday ask yourself, “What did I do to get better and to stretch beyond limits?” (Do not set unrealistically high expectations)
  • Know that happiness is an inside job and know that you are in control of your attitude (hold yourself accountable to yourself)
  • Strive for harmony, not balance
our web address
Our Web Address

www.afm.ars.usda.gov/programs/coopres

Jan Lewis 301-504-1450

Jeff Schmitt 301-504-1352