The Workforce of Tomorrow

1. The Workforce of Tomorrow Lee Koelbl Nortel Director Business Development Hosted Solutions Jim Burke CSC Director Market Solutions Unified Voice Communications September 30th, 2008

2. Discussion Topics • Characteristics of the Workforce of Tomorrow • Specific Challenges and Needs • Case Study: How Nortel is Addressing Workforce of tomorrow • Addressing Needs with Communications Solutions 2

3. The Workforce of Tomorrow Technology Elite Currently in mid-20s Technology integral to daily life Never known a world without Internet or cell phones • Attributes of All Groups • Demand flexibility in work-style, hours, and locations • Require ability to personalize tools • Exhibit a more independent work style • Need solutions to support remote collaboration Wired GenXer’s Currently in mid-30s Comfortable with technology, but view it as tool to manage busy lives Wired Baby Boomers Many not retiring yet, but seeking new career; work must be personally meaningful Comfortable with technology, but mainly use it for information gathering Distinct Workforce Segments with Distinct Values Source: Gartner, “Future Worker 2015: Extreme Individualization,” March 27, 2006

4. Top IT Talent Does Matter • Enterprises failing to innovate and adapt to changes in working and social patterns will miss performance targets • By 2015, only 40% of enterprises will apply innovation to finding, engaging, and refreshing top talent • Remote and long distance work will increase in volume and intensity • By 2015, workers will spend 80% of time working collaboratively despite geographic diversity The Challenge: Top Talent Required to Deliver Business Results Source: Gartner, “The Quest for Talent in a Digital Age: New Thinking, New Challenges, New Assumptions,” June 26, 2007

5. Challenges and Needs • Collaboration with Peers is a must despite geographic and cultural diversity – “Social Networking applied to Work Environment” • Tele-work and flexible scheduling are / will be a must; leading and motivating off-site, out of sight work will be crucial • Retention strategy should include long term evaluation on an employee’s total future value and not just current performance in role • Develop key employees into “versatilists” via cross functional team experience • Collaborative ventures, cross-disciplinary projects and work teams will become dominant work styles • Increasing collaboration and innovation will reward autonomy and change the role of management to resource management, priority setting, and negotiation Workforce Table Stakes: Collaboration and Flexibility Sources: Gartner, “Here We Go Again: A CIO’s Guide to Employee Retention and Engagement,” November 3, 2006 Gartner, “The Quest for Talent in a Digital Age: New Thinking, New Challenges, New Assumptions,” June 26, 2007

6. Importance of Collaboration and Accessibility Increasing Collaboration Time Work Styles Different Time and Different Place Same Time and Different Place Same Time and Same Place Working Alone Percentage of individual performance depending on group input Source: Gartner, “Future Worker 2015: Extreme Individualization,” March 27, 2006

7. Nortel ExampleIT changes implemented to address evolving work style requirements

8. Employee Mobility at Nortel We know… • Only 42% of employees are at their desks at peak time • 89% of laptop users routinely access the network remotely • Mobility index é 22% in 2007 We need to… • Enable the way people already work • Release tethers that anchor people • Increase collaboration & teamwork So we can… • Achieve up to 3:1 seat utilization • Save up to 1 million ft2 office space

9. Different solutions based on job requirements CUSTOMIZED MOBILITY TOOLKIT Mobility Options at Nortel • Global free-address • Frequent traveler, 40-80% of time spent away from primary office • Drop in office space • Find me / follow me voice service • Laptop with UC Client, plus BlackBerry or cell phone • Local free-address • 60-100% of time in Nortel building, but not at fixed desk • Shared office space • Find me / follow me voice service • Laptop with UC & WLAN • Full-time home worker • 60-100% of time in home office; no dedicated Nortel office • Office equipment, ergonomic advice, broadband access • Desktop or laptop with UC client + IP phone @ home • Part-time home worker / day extender / fixed address • Standard office at Nortel, 20-40% of time at home (part-time/day extender) • Laptop/desktop with UC client & access to corporate network

10. Mobility at Nortel Delivers results • Over 24,000 employees use laptops to securely access voice and data applications from anywhere. In a typical month: • 84% used VPN access • 78% used UC/VoIP client • VoIP reduces calling card, long-distance and telephone charges by 57% for executives, 42% for sales reps, and 90% for telecommuters • Home-based working avoids $22 million/yr in real estate costs • 15% improvement in productivity • 8,000 use WLAN every month • 30-60 minutes/week immediate productivity gain • 75% reduction in cabling requirements • Integrated Work Environment with potential 1 million ft2 space reduction

11. Webcasts/ Podcasts Video Conferencing /Telepresence eLearning Web Collaboration Multimedia Rich Environment at Nortel Benefits Derived • Connect our internal and external users • Reduce costs for travel • Boost employee collaboration • Facilitate both directed and broadcasted communications Network considerations • Multicast • QoS • Interoperability Infrastructure considerations • Content & caching servers • Multimedia apps • Automated tools • Standardized templates

12. UC Strategy Integrated communications and applications • Target sweet spots • Sweet applications: Conferencing, IM • Sweet users: Mobilepeople, execs, teleworkers • Integrate with business and IT strategy • Federation with partners, customers, suppliers • Reduce costs through toolset (e.g.. soft clients), real estate and IT centralization • Enable globalization…anytime, anywhere

13. How to Deploy Technology to Meet the Needs of Tomorrow’s Workforce

14. Technology Transition Hosted IP Communications Platform • Create a communications platform that quickly adapts to changes • Demand growing for 24/7 activities, mobility, web conferencing, and tele-presence • Social networking increasingly important for collaborative work (wikis, blogs) and may augment/replace today’s web-conferencing • Create three- to five-year workplace strategies to accommodate multigenerational needs for work-life balance, remote and flexible work arrangements, and high interactivity • Immediate cost reduction from: • Network convergence • Minimizing toll expense • Reduced Access trunks • Simplifying network complexity • Centralizing system configuration and management • Future benefits from: • Increased employee productivity • Easy addition of new sites • Customized migration plan to VoIP • Network-based applications • Foundation for new capabilities Source: Gartner, “Future Worker 2015: Extreme Individualization,” March 27, 2006

15. VoIP Business Optimized Communications Phase 1 Network Convergence Phase 2Communications Convergence Phase 3 Business Application Convergence IP Telephony Unified Communications Communications Enabled Applications (IP) (SIP) (SOA) Multimedia Applications Consistent Experience Network Consolidation User Initiated Event Initiated Anywhere Anytime Any Device TCO & Virtualization Simplicity & Effectiveness Business Productivity Person/Group Productivity Converged Data Network Business Optimized Network Value Communication Enabled Business Process Approach

16. Hosted IP Telephony Service Applications • Migrate one line at a time • “Hot desking” reduces the cost of moves/adds/changes • No “forklift” required • Existing Campus • Scalable extension of voice services • Single wire plan • Seamless dial-plan for all locations • New Campus • Full access to corporate network from anywhere • Increased productivity • Access to the same voice features • Mobile Worker - Teleworker • Branch Office • Cost effective extension of services • Single dial-plan for all locations • Mobile workers use the same number at all sites • Business Continuity • Resume business operations immediately • Customers still find you the same way • Contingency backup cost included Flexibility, Business Agility, Risk Reduction 16

17. Business Grade Telephony Across Devices Email & Unified Messaging Across Networks • Advanced applications such as Presence/IM, UM and Video Conferencing • Transparent services across multiple devices • Location independence (office, home, remote sites…) Single Identity & Presence Business Processes InstantMessaging Common Directory Conferencing Unified Communications Streamlined Communications…Enhanced Business Performance

18. Productivity, Flexibility, Mobility & Innovation Hosted Unified CommunicationsService Applications • Leverages find me/follow me capabilities to provide user control • Enables more efficient communications by providing real-time user availability • Reduces costs by combining voice, multimedia and data over broadband • Mobile Employee • Improves exchange of information with desktop collaboration tools • Call logs allow for convenient click to call and directory access • Project Team Member • Work from home as if you’re in the office • Home Office Worker • Office Worker • Enriches interpersonal communication through video calling • Increases prompt responsiveness for high priority items • Road Warrior/Executive • Consolidates multiple communication devices • Enhances users’ communications freedom by providing a palette of media choices • Full access to corporate network from anywhere

19. Hosted Solutions Premium Unified Communications Package • Unified Communications: • Premium IP Telephony • MM Soft Client • Web Client • Address Book/Directory • Dynamic Call Handling • Answer, Decline, Redirect, Ignore, Forward to: (i.e VM) • User Defined Call Routing • Click to Call • Click to Dial via Logs, Contacts • Client based Call Logging • Network based Call Logging • Microsoft Outlook Plug In -Calling • MS Outlook Contacts Download • Instant Messaging • Secure Instant Messaging • Presence (Automatic & Manual) • Chat • Picture Caller ID • User Defined Call Screening • Simultaneous Ring • Sequential Ring • Buddy List (10 Entries) • Personal Agent • Premium Unified Communications: • Unified Communications + • Video Calling • Audio Meet Me Conf. (6 Parties) • Video Ad Hoc Video Conf • 3 way • White Boarding • File Transfer • Web Push • Internet Co-Browse • Provides collaboration, call routing, and contact management • Increase effectiveness and collaboration • Multiple Hard, Soft and Web client options • Video calling and Meet- Me Conferencing • Collaboration tools for distributed work groups • Enables “Virtual Enterprise” anywhere, anytime communication

20. PSTN NAT NAT Nortel + MicrosoftHybrid Solution - UC Solution for Enterprise • Enterprise Premise FMCUsers • Hosted Solutions Center Nortel Phone Set FMC Solution Self Service ProvisioningPortal Mobility Services MS Office Communicator Media Services Nortel Multimedia Conferencing Nortel MEN/data Exchange 2007/OCS Business Voice Nortel Phone Set Media Gateway OCS 2007 Nortel Provisioning PSP Exchange Active Directory CS2000 SBC (ACME) SharePoint MS Office Communicator UM Nortel (Load balancing and Acceleration) Enterprise 2 Enterprise 3 Enterprise 4 Large Customers are buying OCS Connecting CS2K-OCS provides UC to Enterprise customers

21. Nortel and CSC Together CSC Hosted Unified Voice Communications, backed by Nortel, combines the strengths of CSC’s expertise and experience in delivering and supporting multi-vendors communications solutions with Nortel’s carrier-grade, unified communications platforms and services

22. Customer Premise (Desktop/LAN) • Network Services (WAN) • Network Applications (Data Center) End to End • Communications • Desktop PC • Server Applications Application Breadth • Hosted Utility Model • Managed Applications • Out Right Sale of Equipment Business Model Choice How Do CSC and Nortel Help You Complete Solutions Backed by CSC and Nortel Expertise

23. Hosted Unified Voice Benefits Summary • Predictable costs with no up-front capital • New/emerging capabilities and benefits • Secured and flexible Home office solutions • Rapid Deployment • Business Continuity • Virtual IP Contact Center solutions • Pay — and scale — “as you go” • Cost effective, high quality, easy to use • Reduced Application Integration Costs • Secure, reliable and highly available

24. Questions