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Staff Support

Staff Support. Daly City, CA June 5, 2013. How perceived/understood. With CHA Pastoral Care Advisory Committee sought perceptions of: HC Executives HC Clinicians Late August-early September 2012. Review of Executive Survey. 3. Q1: Please identify your role in Catholic Healthcare.

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Staff Support

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  1. Staff Support Daly City, CA June 5, 2013

  2. How perceived/understood • With CHA Pastoral Care Advisory Committee sought perceptions of: • HC Executives • HC Clinicians • Late August-early September 2012

  3. Review of Executive Survey 3

  4. Q1: Please identify your role in Catholic Healthcare • Largest group of participants are Board Members and CEOs • CFO, COO, CMO, and CNO make up about one third of respondents • Remember “Other” identifies: • Those who wear multiple “hats” • Those who took the survey who were not part of the target audience

  5. Q2: How would you describe the purpose & value of spiritual care and professional chaplaincy?

  6. Q2, continued – Comments We Are Hearing “Both a strong presence and and wide array of spiritual care services will only enhance our healthcare mission vision and values.” - Board member/Trustee “I believe it can be an underrated value, because what happens between a chaplain and the patients is often not going to be revealed, so the value is not seen.” - Board member/Trustee “To carry out our mission and ministry by providing spiritual support to residents, families and staff. To act in a leadership role in assisting in the development of a culture of respect and dignity for others, and healing for all.” – CEO “I believe this in an integral part of supporting our mission to provide quality care of the whole patient.” –CFO

  7. Q2, continued – Comments We Are Hearing “The purpose and value is many. First, it is to provide a framework for who we are as an organization with our faith based foundation. Second, it is to remind us continually, that our passion and role in life is to live God's will. Third, it is to be supportive to patients and families during times of doubt, need, and grief.” –CFO “The spiritual dimension is an integral part of our daily ministry to patients, at times of birth and death, joy and sorrow.” – COO “To lead spiritual healing among patients, families, staff, and physicians. To help organization remain faithful to our mission.” – CMO “Critical for the success of the hospital and it's mission.” – CNO

  8. Q3: What types of information do you want to have regarding the role of chaplains in your decision making? *674 Respondents

  9. Staff Issues • Economic pressures, flex days, • Family challenges • Union/non-union – great people on both sides • Scheduling • Regionalization – job security • Want to talk to chaplain but time pressure with day • Want to be connected spiritually but how • Need affirmation

  10. Informal support • The informal encounter • Listen • Affirm • Touch • Ask • Remember • Others?

  11. Structured supports • Sacred Encounters • Tea for the Soul • Blessings of Hands • Wellness and prevention • Mindfulness sessions • 10 minute deep breathing/centering

  12. Structured Supports • End of employee orientation • Commissioning/recommissioning • Daily Reflections • Morning prayer, diverse faiths • When any staff member dies • Chapel to commemorate, testimonies • Staff retreat – offered monthly • Diverse offerings (clay, yoga, T’Ai Chi Ch’uan)

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