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Fraud Overview. Presented by: Ian Moore, Fraud Analyst May 20, 2008. Objective.

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fraud overview

Fraud Overview

Presented by:

Ian Moore, Fraud Analyst

May 20, 2008

objective
Objective
  • The primary objective of the Fraud group is to reduce financial risk resulting from fraud activities to our customers, our partners, and Wright Express. This is accomplished through prevention, detection, and management of abuse and fraud activities.

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

overview
Overview
  • Prevention:
  • Training and education are mission critical.
  • Provide consulting on card security best practices, front line defense tactics, and the red flags of fraud.
  • The customer
  • Customer service representatives
  • Credit analysts
  • Activation associates
  • Account managers
  • Sales representatives

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

overview cont d
Overview Cont’d
  • Detection:
  • Transaction or velocity monitoring is mission critical.
  • High volume activity
  • High dollar transactions
  • High crime areas
  • Activity at “hot spot” merchants
  • Excessive pay-at-the-pump activity
  • New account activity

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

overview cont d5
Overview Cont’d
  • Case Management:
  • Servicing the customer and appropriately assessing liability are mission critical.
  • Risk mitigation
  • Customer communication
  • Analysis of case components
  • Legal consideration and interpretation of facts
  • Tracking database
  • Reporting

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

leveraging strengths
Leveraging Strengths
  • Team of Fraud professionals
  • Portfolio-specific assignments
  • Experience and expertise
  • Customer focus
  • Extensive network of industry contacts
  • Industry association memberships

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

the team
The Team

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

fraud trends 2008
Fraud Trends 2008
  • Record high, volatile PPG makes fleet card programs a target of both criminal enterprises and opportunists alike
  • Fleet drivers, who may be struggling to personally absorb high PPG, more likely to misuse or abuse card privileges
  • Average vehicle owner more likely to accept a “deal” from someone selling gas at a discounted rate
  • Fuel-related thefts and fraud receiving national attention
  • Application fraud on the rise – higher commercial credit lines (versus consumer) more lucrative and appealing to perpetrators.
  • Websites providing instruction on how to perpetrate commercial loan fraud
  • http://www.youtube.com/watch?v=7Gyaac2-1s4http://www.youtube.com/watch?v=x8m-cjllYcEhttp://www.youtube.com/watch?v=4sMxKWnmVv4

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

fraud trends 2008 cont d
Fraud Trends 2008 Cont’d.
  • Increasingly, retail fueling locations carry items such as electronics and department store gift cards, cell phones, etc. which are attractive to fraudsters
  • More opportunity to turn fuel card into cash
  • Opportunists are striking harder than ever, e.g. collusion and merchant abuse

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

partnership
Partnership
  • Wright Express’ Fraud Department makes every effort to detect unusual or excessive purchase activity using constantly evolving techniques. However, we are not positioned to be able to detect all misuse, abuse, or violations of your internal policies.
  • Our efforts used in tandem with your internal controls and use of our exception reporting, authorization controls, and online products can substantial reduce exposure to abuse and fraud, and any associated losses.

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

prevention techniques
Prevention Techniques
  • One critical key to preventing misuse is establishing top-down accountability.
  • Make sure those responsible for administration are ordering and maintaining an inventory of cards accurately by performing periodic audits
  • Each driver should be assigned a unique Driver Identification Number (DIN) that is to be kept strictly confidential
  • Avoid the use of a “spare” or generically assigned DIN to remove the cover of anonymity

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

prevention techniques cont d
Prevention Techniques Cont’d.
  • Establishing DINs
  • Assign one DIN per driver
  • Assign random DINs as opposed to social security numbers or employee numbers
  • Assign six-digit DINs as opposed to four-digit DINs
  • Avoid easily guessed DINs, such as “1111” or “1234”

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

prevention techniques cont d13
Prevention Techniques Cont’d.
  • Keep DINs Secure
  • Require drivers to memorize their DINs; DO NOT keep cards and DINs together or write the DIN on the card
  • Drivers should avoid giving a DIN to a station attendant and should insist on entering the number without the help of the attendant
  • Drivers should not use the DIN or any variation of the DIN as the odometer entry

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

prevention techniques cont d14
Prevention Techniques Cont’d.
  • Immediately report driver and/or vehicle changes
  • If a vehicle is transferred, sold, or retired, immediately cancel the appropriate card
  • If a driver leaves or is dismissed, be sure to:
    • Cancel his or her DIN immediately
    • Retrieve his or her card
    • Verify that all other cards are in their appropriate locations

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

prevention techniques cont d15
Prevention Techniques Cont’d.
  • How can WEX help prevent misuse of the program?
  • Authorization Controls
  • Purchase Alerts
  • Real-time Authorization Data
  • Customized Exception Reporting

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

prevention techniques cont d16
Prevention Techniques Cont’d.
  • Purchase Alerts
  • Purchase Alerts are simply the fastest way to put a stop to any misuse or abuse of your card program.
  • Keep a close watch on your purchases — both fuel and service (where applicable) — and quickly address any unauthorized purchases. Utilize Purchase Alerts to start receiving an email notification when a card has violated one of the purchase guidelines you set on your account. Using WEXOnline®, specify purchase guideline parameters at the account level, or go further and put specific guidelines on individual cards.
  • When you receive an alert, simply log in, review the details and decide what action to take.

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

prevention techniques cont d17
Prevention Techniques Cont’d.
  • Purchase Alerts cont’d
  • Specify what transactions you want to be alerted to:
  • • Multiple Transactions per Day
  • • Out-of-State Transactions
  • • Off-Hours Transactions
  • • Day of the Week
  • • Dollars per Day
  • • Dollars per Transaction
  • • Gallons per Transaction
  • • Fuel Type

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

prevention techniques cont d18
Prevention Techniques Cont’d.

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

prevention techniques cont d19
Prevention Techniques Cont’d.
  • Authorization Controls
  • With more than 99.8% of Wright Express card transactions at fuel merchants processed electronically, control over these purchases is directly in your hands. Using the Profile Manager in WEXOnline® you can help prevent unauthorized purchases by setting rules for how much your drivers buy, how often and when. If a transaction exceeds any of your limits, our system is designed to decline the transaction, subject to the limitations described in Profile Manager.

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

prevention techniques cont d20
Prevention Techniques Cont’d.
  • Authorization Controls cont’d
  • We offer five different types of limits:
  • • Daily Dollar Limit*
  • • Daily Number of Transactions (per card, per day)
  • • Transaction Dollar Limit*
  • • Day of Week
  • • Time of Day
  • * Some restrictions apply.

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

prevention techniques cont d21
Prevention Techniques Cont’d.
  • Exception Reports
  • Many fleet managers find that the Exception Report is their most valuable tool in the monthly report package. Here is where you’ll find any irregularities, possible misuse, or abuse. For example, if your fleet’s vehicles only travel between the hours of 7 a.m. to 6 p.m., you would want to investigate a transaction that occurred at 10 p.m.
  • Exception reporting is available on demand using WEXOnline. You can run queries to look for irregularities with transactions as they post to your account. Information is available for the current month, plus the previous twelve months so you can easily look for purchasing patterns or trends across time.

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

prevention techniques cont d22
Prevention Techniques Cont’d.

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

prevention techniques cont d23
Prevention Techniques Cont’d.
  • Exception Reports cont’d
  • We set up your account with default limits on your Exception Report:
    • Cost per fuel transaction - $70 / transaction
    • Fuel types – regular unleaded (including alcohol blends)
    • Number of fuel transactions per day – limit one transaction
    • Monthly gallons per vehicle – 150 gallons/vehicle/month
  • You can change these limits at any time, as well as add others from a comprehensive list.

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

prevention techniques cont d24
Prevention Techniques Cont’d.

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

prevention techniques cont d25
Prevention Techniques Cont’d.
  • Authorization Activity
  • Wright Express has added the availability of real-time authorization data on WEXOnline®.
  • Powerful querying tools allow you to view:
    • Up to four calendar days worth of authorization requests
    • Fuel or service merchant authorization requests
    • Approved or declined transactions

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

prevention techniques cont d26
Prevention Techniques Cont’d.

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.

prevention techniques cont d27
Prevention Techniques Cont’d.

© 2008 Wright Express. All Rights Reserved. Proprietary and confidential.