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Proactive Fraud Team Overview. Spotting fraudulent activity on the eBay site proactively Prevent fraud by removing user / listings / ask for proofs. The objective of fraud Investigation. What does Fraud do?. Suspension. Issue172. Reinstatement. Issue123. Issue173. Cross Platform.

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Presentation Transcript

Proactive fraud team overview

Theobjective of fraud Investigation


What does fraud do
What does Fraud do?

Suspension

Issue172

Reinstatement

Issue123

Issue173

Cross Platform

Removed

Restriction

URC limits

Appeals


Proactive investigation
Proactive investigation

How does Fraud do it?

  • Take action on:

  • Items

  • End listings

  • Ask for proof

  • Accounts

  • Restrict

  • Limit activity

  • Suspend

  • Ask for proof

  • Review:

  • contact information

  • account history

  • related accounts

  • Phoning the seller


Accepted documents
Accepted Documents

  • POI: Proof of identity (proof of identity)   Driving license   National identity card   passport

  • POA: Proof of address (proof of address)   Statement of account in bank   Bill (water, gas, telephone electricity ...) Insurance Certificate

  • POW (Proof of Ownership): receipts


High risk selling and seller risk management

High Risk Selling and Seller Risk Management


Proactive fraud team overview

Definition, Criteria of HRS

  • High Risk Selling is proactive workflow.

  • This work type investigates accounts that have recently registered,

  • but have some high risk activity. It prevents:

  • Fraudulent item to be sold on eBay

  • Suspicious sellers from trading on the site

  • Once the item or seller meets certain criteria, they hit Fraud filters

  • and a case is pulled up for manual review by the Fraud team.

  • The criteria for HRS case:

  • Account is less than 30 days TOS (Time On Site)

  • Account has less than 15 Feedback score

  • Other criteria (confidential)



Proactive fraud team overview

HRS MAC Notes – issue 123

  • User has 72 hrs. for sending documents;

  • If user doesn’t pass the document verification or doesn’t provide any document, the account will be suspended (issue 188)





High risk buying

High Risk – bidding refers to the proactive fraud work type that targets users, with little or no feedback, who are showing an extraordinary bidding pattern on the site.

They bid and win multiple identical high value items.

These bidders usually use stolen funds, fake contact information and want to have the items shipped fast.

High Risk Buying

Mass Registration

This work type actions accounts that are registered in mass (100 plus accounts at a time). These accounts have the sole intent to commit fraud.


Proactive fraud team overview

High Risk Buying/ Mass Registration type that targets users, with little or no feedback, who are showing an extraordinary bidding pattern on the site.

The appeals of suspensions HR Mass Registration are handled by the SH team. This suspension was placed by the system in case of suspicion of automated creation of fraudulent eBay account or suspicious buying activity. We ask the member to justify the contact information provided upon registration.

ASK FOR POI/POA


Proactive fraud team overview

HRB/ Mass Registration type that targets users, with little or no feedback, who are showing an extraordinary bidding pattern on the site.


The criteria for srm case
The Criteria for SRM case type that targets users, with little or no feedback, who are showing an extraordinary bidding pattern on the site.


The criteria for srm case1
The Criteria for SRM case type that targets users, with little or no feedback, who are showing an extraordinary bidding pattern on the site.

  • URC Limits

  • Issue 173

  • Cross Platform Suspension

  • Issue 172

  • SRM Suspension


Proactive fraud team overview

Selling Limits type that targets users, with little or no feedback, who are showing an extraordinary bidding pattern on the site.


Proactive fraud team overview

Selling Limits type that targets users, with little or no feedback, who are showing an extraordinary bidding pattern on the site.

Total Item Quantity: The number of items we allow a seller to list and sell within 1 Month

Currently Open items and Sold Items within the current month are counted together.

Total Item GMS: The value of items we allow a seller to list and sell within 1 Month

Currently Open GMV and Sold GMV within the current month is counted together


Proactive fraud team overview

Identifying Limits – eLVIS type that targets users, with little or no feedback, who are showing an extraordinary bidding pattern on the site.

Identifying Limits – Selling limits tab


Proactive fraud team overview

Identifying Limits – MAC Note type that targets users, with little or no feedback, who are showing an extraordinary bidding pattern on the site.

For manually placed limits there is a MAC note left on the account with the following taxonomy:

Maximum number of items per calendar month

Maximum value of items per calendar month


Proactive fraud team overview

Identifying Limits – MAC Note type that targets users, with little or no feedback, who are showing an extraordinary bidding pattern on the site.

If a member is hitting a URC block you will see issue 339 on their account


Proactive fraud team overview

Limits – Routing Guidelines type that targets users, with little or no feedback, who are showing an extraordinary bidding pattern on the site.


Srm mac notes 173
SRM Mac Notes - 173 type that targets users, with little or no feedback, who are showing an extraordinary bidding pattern on the site.


Suspension cross plateform paypal ebay exemple de mac notes
SUSPENSION CROSS-PLATEFORM (Paypal-ebay): type that targets users, with little or no feedback, who are showing an extraordinary bidding pattern on the site. Exemple de Mac Notes

SRM Mac Notes

Crossplatform Suspension

Inform member that suspension is not Appealable


Srm mac notes issue 172
SRM Mac Notes – issue 172 type that targets users, with little or no feedback, who are showing an extraordinary bidding pattern on the site.


Srm appeals and reassignment guidelines
SRM – Appeals and Reassignment Guidelines type that targets users, with little or no feedback, who are showing an extraordinary bidding pattern on the site.

CSKB TOPIC1153


Proactive fraud team overview

SRM Consequence Package type that targets users, with little or no feedback, who are showing an extraordinary bidding pattern on the site.

Cross Platform Action (across two platforms: eBay and PayPal)


Proactive fraud team overview

CW type that targets users, with little or no feedback, who are showing an extraordinary bidding pattern on the site.


Proactive fraud team overview

Mac Note - recognizing Policy actions type that targets users, with little or no feedback, who are showing an extraordinary bidding pattern on the site.


Proactive fraud team overview

Mac Note Example type that targets users, with little or no feedback, who are showing an extraordinary bidding pattern on the site.


Proactive fraud team overview

Reassign emails to CW type that targets users, with little or no feedback, who are showing an extraordinary bidding pattern on the site.

BTAC/CIT

Prohibited item

List Practices

Infringement

VeRO