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Pinch Hitter! A Work Family Initiative for Textron Employees with Dependents.

Pinch Hitter! A Work Family Initiative for Textron Employees with Dependents. A Service by GTM Household Employment Experts ™ for Textron. GTM Household Employment Experts. Today’s Representatives Guy Maddalone, Founder / CEO 20 years exp. in dependent care and corporate services

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Pinch Hitter! A Work Family Initiative for Textron Employees with Dependents.

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  1. Pinch Hitter!A Work Family Initiative for Textron Employees with Dependents. A Service byGTM Household Employment Experts™ for Textron

  2. GTM Household Employment Experts Today’s Representatives • Guy Maddalone, Founder / CEO • 20 years exp. in dependent care and corporate services • Anne Johnson, Corporate Program Facilitator • 6 years of Employment Relations experience & Household HR service consulting • Melissa Morehouse, Corporate Care Manager • 10 years of employment management experience in dependent care

  3. Today’s Agenda • Pinch Hitter • Company • Program Purpose • Caregivers • Service Use • Feedback • Enrollment • Q & A Session

  4. GTM Household Employment ExpertsAn Experienced Work-Family Leader! • Elder Care Assistance since 1985. • Child Care Placements since 1991. • A Corporate Care provider since 1993. • Large Qualified Provider Pool. • 3,000+ families served in 13 states.

  5. Pinch Hitter helps with Family Needs Child Care or Elder Care Care right in your own Home

  6. Pinch Hitter! - Crisis Situations! • Your child or parent is mildly ill and needs to recuperate at home. • Your child has a contagious illness preventing school attendance. • Regular care is disrupted. • An overnight business trip or weekend meeting. • Pinch Hitter!- Helping you in the Workplace!

  7. Pinch Hitter Caregivers Trusted Employees who live in your local community • Child Care • Nannies • Baby-Sitters • Day Care Substitutes • Hotel Guest Sitter Services • Elder Care • Companions • Other Domestics

  8. Loving Caregivers Our Typical Pinch Hitter Caregiver is…. • Adult • Experienced Professionally • Some College Education • Accommodating • Willing to pitch in! • Loves Children & Seniors!

  9. Caregiver - Screening! At a minimum, all caregivers are screened with our 10 step program • Pre-qualification • Application Process • Health Background • Skill Assessment Process • Personal Interview • Child care references • Personal references • Recommendations Verified • Criminal Check • Client feedback - 6 sigma

  10. Caregiver Training The 1-2-3 Basics to CPR Certifications… • CPR • First Aid • Child & Elder Development • Health of the Young Child • Age Appropriate Activities • Elder Care Safety

  11. PINCH HITTER! - The Service • Discuss your needs with a Pinch Hitter representative. • Request specific dates and times for care. • Caregiver comes to your home. • A four hour minimum of care is required. • Pay the caregiver at the end of the day. • Care is available for common temporary illnesses. • Elderly care is available for cases of sitting, chores, light housekeeping and errands. • Care is limited to five consecutive days at a time.

  12. When to use the Servicecall 877-453-1000 Immediate response from Pinch Hitter representative for short notice or schedules ahead of time! Table Code Explanation R = Representative OC = On-Call Response DR = Delayed-Response

  13. How much does it cost a Company Employee? • $ 3 per hour. • Travel time charge. • Four hour minimum. • Company covers the rest! • Flexible Spending Account (FSA) - Dependent Care Assistance Plan reimbursable.

  14. Pinch Hitter User Evaluation • Applying 6 Sigma, Pinch Hitter e-mails a thank you and a service evaluation to you after each assignment. • 16 quick questions allows Pinch Hitter to continuously monitor quality and prepare a service scorecard using the following 7 criteria: • Vendor Effectiveness 5 4 3 2 1 0 • Request Met 5 4 3 2 1 0 • Program Effectiveness 5 4 3 2 1 0 • Caregiver Quality 5 4 3 2 1 0 • Caregiver was Timely 5 4 3 2 1 0 • Users would Like Caregiver Again 5 4 3 2 1 0 • Users would recommend Caregiver to a Friend 5 4 3 2 1 0 Paper Surveys also available.

  15. Pinch Hitter Performance • 100% Program Effectiveness • 98% Request Met • 98% Vendor Effectiveness • 95% of Users would like caregiver again! • 93% Caregiver Quality User Surveys conducted from 10/97 – 12/04

  16. Key Benefits • Company assists you with your family needs. • Company helps you keep your work commitments. • Save your personal days for your own needs. • Reduce Work-Family Stress. • Receive the best professional care available. • An affordable $3/hour “out of pocket” fee. • Company cares about your Family-Work success!

  17. Next Steps • Register for Pinch Hitter online today at www.pinchhittercare.com! • Read your In-Home Informational Packet! • Complete the Packet Paperwork! • Place the request telephone line on your Refrigerator! • Call 877-453-1000 for immediate help! • Tell your co-workers! • Return your 6 sigma survey after each use!

  18. What type of Questions do you have? 1-877-453-1000 www.pinchhittercare.com

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