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Xebia Middle East

If you are looking forward to administrating your Azure migration in SA, then Xebia is your answer to every question.

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Xebia Middle East

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  1. RPA Insert the Sub Title of Your Presentation

  2. RPA(Robot Process Automation) What is?  Software based Robot to emulate human actions  Digitize Manual Tasks  Need Humans for exception management  ex: bot independently prioritizing customer tickets RDA  Human originated RPA/Attended RPA  Subset for RPA  Ex. Customer care executive invoke a bot 2 Xebia Group. Copyright 2019.

  3. Eligibility for Processes Impact More manual work/Less Impact is prioritized over Less manual Work/More Volume 10,000's is prioritized over 10's Impact Data Type Text/Numbers is prioritized over Image Integration Options UI is prioritized over API Input vs Output structured is prioritized over un-structured Nature of Work Rule based is prioritized over Judgement based 3 Xebia Group. Copyright 2019.

  4. Efficiency Drivers for Automation Connectivity: on- premise is prioritized over cloud/VPN Stable Processes Efficiency drivers for Automation Speed: system latency (Lower the better) Complexity of tasks: Higher the better 4 Xebia Group. Copyright 2019.

  5. Return on Investment/Benefactors, Triple Win Model Organisation Employee Customer Accuracy, Speed: Faster processing with better consistency More Efficient Quality and Compliance: Less Errors on processing Data/Requests Audit Trails with Timestamps Faster Audits/Legal Reviews Reduced fine for compliance negligence Agility and Scalability: Scale up/down ops without human intervention X'mas for Retail etc and emergency situations like hurricanes Insights:  Processed Data can be modelled, mined and AI'ed Ops Cost 30-50% Reduction in Ops cost of transactional activities Service Quality:  happy customers and partners More time for high value work lower Employee Iteration Better Motivated Better and Faster Service Quality Faster turnaround time Consistency 24*7 Availability        5 Xebia Group. Copyright 2019.

  6. Cost of RPA Ongoing Cost One bot vs Multitenancy  License/Platform Fees  Fees per Robots  Infra Cost to deploy RPA/Cloud  Resources time for Tool Training  Resources time from IT for Implement  Resources from Business Team for BA Monitoring Maintenance Multiple bots can run on single machine Retrain/Update as per process Change/upkeep 6 Xebia Group. Copyright 2019.

  7. Functional Areas 1 2 3 4 5 6 7 Customer Services Data Human Resources Procurement Finance and Accounting Auditing Sales Management Data Entry  Customer onboarding  Quote to Cash  Order Management  Hire to Retire  Payroll  Procure to Pay  Vendor Management  Order Management  Billing  Accounting  Reconciliation  Compliance  Compliance reporting  Fraud Detection  Risk Management  Lead Nurturing  CRM > Profile/Scorec ard  Insights  Reports  Invoicing Update Validation Report 7 Xebia Group. Copyright 2019.

  8. Industries Retail, Supply Chain and Logistics BFSI Health Care Account Opening/Closure KYC Loan edibility Check Trade Execution Insurance Claims Product Categorization Inventory Management Order Processing Returns and Refunds Trade Promotions Patient Data Collection Patient Reports Insurance Claims Revenue Reconciliation 8 Xebia Group. Copyright 2019.

  9. Limitations and Solutions Conversion of Non Digital up- stream process inputs for downstream RPA Ability to interpret contextual understanding Ability to identify data from Unstructured document format Ability to accommodate for changing rules/business logic Ability to generate Insights from Transactional data Feed RPA output as input to Analytics Engines to find transaction volumes, transaction cycle time, exception or defect rates, and reasons for exceptions etc. Cognitive Machine Reading (CMR): Using cognitive capture solutions to automate data extraction as input to RPA  Ex. extracts dozens of data elements, often spanning multiple pages, including invoice number, vendor name, invoice date, purchase order (PO) number, addresses, Integrate RPA with a AI based rules library which feeds the rules to RPA, So instead of RPA change request it becomes change in rules library Use NLP feeders to comprehend the context and then feed this as input to RPA      Chatbot uses NLP to understand Voice calls and passes information to RPA Ex. Chatbot answers Suppliers on payment status and starts RPA to query/update ERP   9 Xebia Group. Copyright 2019.

  10. What's Next Digital Agent:  Single PoC for Customer  Customer <<>> BOT --> CRM, ERP, Helpdesk, Claims 10 Xebia Group. Copyright 2019.

  11. Integrated Automation Platform (IAP), RPA with AI Process Discovery  Identify highest value process candidates for RPA  Generates Data driven Process maps automatically 01 Automate on Virtual Environments 02  Using AI and Computer Vision to Emulate screen on VDI Fractal Science 03  using Small data sets to train the engine, leading higher accuracy, less infrastructure and quicker 04 training time Bot Management  If a bot fails or is not keeping up, the queen can see that and reallocate work in real time for optimal results 11 Xebia Group. Copyright 2019.

  12. Integrated automation platform (IAP), RPA with Cognitive Face Detection: using inbuilt Tensor Flow face recognizer (Uipath) Speech: Bots -> Speech to Text and vice Versa (Uipath) NLP: Sentiment Analysis:  AntWorks: CMR  Bot Send Email to NLP(Python Engine) --> Receives required fields Bot Send Email to NLP (Python Engine) --> Receives required fields OR (AA IQ Bots) 12 Xebia Group. Copyright 2019.

  13. RPAaaS/Cloud Native Client is freed from the burdens of installation, maintenance or administration of the robots Web Interface to Automate applications Lower Total Cost of Ownership (TCO) Multi-Tenant Ready to use Plug-ins 13 Xebia Group. Copyright 2019.

  14. Thank You Insert the Sub Title of Your Presentation

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