Knowledge Management

1. Knowledge Management Knowledge Center sebagai Tacit Knowledge Repository ASN

2. Agenda Background In Office / Organization / Work Environment.. Knowledge Management in PwC Future.. ???

3. Background

4. PerubahanadalahPertandaKehidupan Change is the only evidence of life. Evelyn Waugh

5. TeknologimengubahsegalanyaMengubahmobilitasmanusia, jangkauan, wawasan, caraberkomunikasi, memimpin, danmengelolaorganisasi

6. Sebagaimanamahlukhidup, organisasijugaadalahsosok yang hidup.Kalauperawatannyabaik, makaiaakansehatdanberumurpanjang

7. Bukan yang Terkuatmelainkan yang Adaptif Yaitu mereka yang selalu menyesuaikan diri terhadap berbagai perubahan. Charles Darwin

8. Old Era Neanderthals menghuni bumi selama 170.000 tahun. Tetapi punah kira-kira 40.000tahun silam. Mengapa? Salah satupenelitianmenyebutkandugaanpunahnya karena Neanderthals tidak mampu mentransfer dan mendeseminasi knowledge yang dimiliki untuk membuat api. https://nationalgeographic.grid.id/read/13298338/menduga-penyebab-punahnya-kaum-neanderthal?page=all https://bobo.grid.id/read/08947103/ternyata-manusia-sudah-mengenakan-pakaian-sejak-170000-tahun-lalu

9. Old Era Berbeda dengan Homo Sapiens atau manusia, yang mampu menggunakan bahasa untuk mengajar. Homo Sapiens dapat meneruskan knowledge yang dia miliki ke generasi berikutnya. Homo Sapiens dapat membagi knowledge melalui pengalaman individu, dan menyebarkannya secara berkesinambungan. Itu sebabnya Homo Sapiens dapat bertahan hidup dan bertumbuh di muka bumi hingga kini.

10. Ilustrasitersebutmenunjukkanpentingnyaberbagipengetahuan(Knowledge Sharing) bagikelangsunganhidupsuatu species Inijugaberlakubagikeberlangsunganhiduporganisasi Jadi, Syarat untuk berubah adalah adanya proses belajar. Dan semua manusia yang ada dalam organisasi haruslah manusia pembelajar (Knowledge Worker) Zaman NOW ???

11. Zaman Now

12. In Office / Organization / Work Environment..

13. What is currently happening Overflow of stored data

14. What is currently happening Knowledge Walkout: Assets lost when people leave Work Experience Professional Insights

15. What is currently happening Scattered Explicit Knowledge

16. What is Knowledge?

17. Knowledge is a validated platform to take action "Knowledge management is the process of capturing, distributing, and effectively using knowledge." "Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include databases, documents, policies, procedures, and previously uncaptured expertise and experience in individual workers

18. 90% of the knowledge in the organization is in the heads of the people. Management spends 75 % of their time on the knowledge that is written down. Robert Buckman

19. Hierarchy of Input

20. Tacit & Explicit Knowledge Tacit Knowledge Explicit Knowledge • Codified • Verbalized • i.e. Recipe, Theories of techniques on playing tennis • Subconscious, internalized • Not yet verbalized or written • i.e. Cooking, Playing tennis

21. Knowledge Management Elements • The elements for successful knowledge management grouped into three aspects: • A common, reliable technology infrastructure to facilitate sharing • Connecting the people who know and the behavior to ask, listen and share • Some processes to simplify sharing, validation and distillation of the knowledge asset People Process Technology

22. To Innovate To Enrich To Retain To Know KM Objectives “We cannot retain what we don’t know, we cannot enrich what we cannot retain, we cannot innovate what we haven’t enriched.”

23. Knowledge Management Elements • The elements for successful knowledge management grouped into three aspects: • A common, reliable technology infrastructure to facilitate sharing • Connecting the people who know and the behavior to ask, listen and share • Some processes to simplify sharing, validation and distillation of the knowledge asset People Process Technology

24. Knowledge Transfer Process

25. Knowledge Transfer Process

26. Community of Practice “Community of Practice” adalahkomunitassekelompokorang, yang memilikipassion yang samaterhadapsesuatuhal yang merekakerjakan, danmelakukaninteraksisecarateraturuntukbelajarbersamagunamembantupekerjaanmerekatersebut. Wenger 2004

27. The Importance of CoP Connectpeople together Enable dialogue(tacit-tacit), Provide shared context Introduce collaborativeprocesses StimulateLearning and Capture new knowledge

28. Knowledge Management in PwC

29. PwC in brief..

30. Knowledge Management and Insight Team – Markets Group • Knowledge Management and Insight (KM&I) team provides information support to professionals in the firm so that they can be kept well abreast of developments in their areas of interest. • The KM&I's collection covers many subject areas, including those in which the firm's clients are interested. • In addition to being a depository of information resources, the KM&I can conduct special information search and desk research on request basis. • The KM&I team is also responsible for maintaining the content of Jakarta Knowledge Centre (JKC), the firm's local database. The KM team conducts training workshops • Regularly on the use of knowledge resources within the firm as well as provides a content help desk service to staff. • The KM&I team is responsible for the central procurement of external publications, journals, newspapers and electronic information products and services.

31. People

32. KM&I IFS Ticket • Submit your specific request through KM&I IFS Ticket (http://ifsticket.pwcidportal.com/) - a separate ticket for each specific section category. • We only support KM&I inquiry and deliver the resolution through the IFS Ticket system. • We will proceed your ticket request (after approved by your engagement manager / partner) based on first come first serve basis and our current pipeline. • There's also information regarding the PiC ticket who picked up the request on the IFS Ticket system.

33. Technology • Inform • A web based knowledge library • Offers extensive access to global financial reporting and assurance literature as well as a variety of PwC guidance Inform - https://inform.pwc.comeBook: Manual of Accounting IFRS • Global PWC Portal- Quick Link- IFRS-PWC Guidance-IFRS MoA

35. Knowledge Resources – Global SPARK

38. KMI Indonesia SPARK

39. KMI Indonesia SPARK

41. Knowledge Resources - Local

44. Regulation Update

45. Media Monitor – Morning Alert

46. Media Monitor – Morning Alert

47. Media Monitor – Morning Alert

50. What is iKnow? • iKnow – is a web-based information repository that provides means for sharing knowledge and information. iKnow enable the knowledge and information to be collected, organized, shared, searched, and utilised. You also can create microsite with iKnow as a backbone. Please contact GTS to demonstrate how iKnow works.