1. From Burnout to Self-Care: Inspiring Staff Wellness 2.0

2. Fitness Fundamentals:Ice Breaker

3. Todays Objectives • Discern stress, stressors, and compassion fatigue and their effects. • Identify practices used to manage staff experiencing burnout and learn to implement techniques in your workplace. • Formulate strategies that can be used to help avoid compassion fatigue and create a supportive environment. • Explore the use a personal self-care plan and how this instrument can set the example for those around you.

4. Stress Reactions

5. Stress vs. Burnout What’s the difference?

6. Characterized by over-engagement • Emotions are over-reactive • Produces urgency and hyperactivity • Loss of energy • Leads to anxiety disorders • Primary damage is physical • May kill you prematurely • Characterized by disengagement • Emotions are blunted • Produces helplessness and hopelessness • Loss of motivation, ideas, and hope • Leads to detachment and depression • Primary damage is emotional • May make life seem not worth living Stress Burnout Vs.

7. You feel like nothing you do makes a difference or is appreciated… The majority of your day is spent on tasks you find either dull or overwhelming… Every day is a bad day…. Caring about your work or home life seems like a total waste of energy… You’re exhausted all the time…

8. Recognizing Compassion Fatigue Normal symptoms present in an individual include: • Excessive blaming • Bottled up emotions • Isolation from others • Receives unusual amount of complaints from others • Voices excessive complaints about administrative functions • Substance abuse used to mask feelings • Compulsive behaviors such as overspending, overeating, gambling, sexual addictions • Poor self-care (i.e., hygiene, appearance) • Legal problems, indebtedness • Reoccurrence of nightmares and flashbacks to traumatic event • Chronic physical ailments such as gastrointestinal problems and recurrent colds • Apathy, sad, no longer finds activities pleasurable • Difficulty concentrating • Mentally and physically tired • Preoccupied • In denial about problems Compassionfatigue.org

9. Recognizing Compassion Fatigue Organizational symptoms of Compassion Fatigue inlcude: • High absenteeism • Constant changes in co-workers relationships • Inability for teams to work well together • Desire among staff members to break company rules • Outbreaks of aggressive behaviors among staff • Inability of staff to complete assignments and tasks • Inability of staff to respect and meet deadlines • Lack of flexibility among staff members • Negativism towards management • Strong reluctance toward change • Inability of staff to believe improvement is possible • Lack of a vision for the future Compassionfatigue.org

10. Dealing with Burnout: The "Three R" Approach • Recognize– Watch for the warning signs of burnout • Reverse – Undo the damage by managing stress and seeking support • Resilience – Build your resilience to stress by taking care of your physical and emotional health

11. Preventing Burnout: Best Practices • Start the day with a relaxing ritual. • Adopt healthy eating, exercising, and sleeping habits • Set boundaries. • Take a daily break from technology. • Nourish your creative side. • Learn how to manage stress.

12. Recovering from Burnout- End Stage • Acknowledge your losses • Slow Down • Get support • Reevaluate your goals and priorities

13. Coping with Job Burnout • Change your job :: Change your career • Actively address problems • Clarify your job description • Ask for new duties • Take time off

14. How to Manage Job Stress • Recognize warning signs of excessive stress at work • Reduce job stress by taking care of yourself • Reduce job stress by prioritizing and organizing - Time management / Task management-

15. How to Manage Job Stress 4. Reduce job stress by improving emotional intelligence - Self Awareness :: Self Management :: Social Awareness :: Relationship Management- 5. Reduce job stress by breaking bad habits 6. Learn how managers or employers can reduce job stress

16. Why Self- Care?......Staff Self- Care Plan • How do you currently cope with stress? • What would you like to do? • Outlining your plan • Obstacles to Implementation • Making a Commitment to Yourself • Share Your Intentions • Be Prepared • Follow Your Plan • Personal Mission Statement

17. What does your Wellness Program look like? • Dry Erase Board Games • Yoga Classes • Meditation Classes • Cloud Lighting • Miss Fiona • 5k Corporate Run & Walks • Agency Picnics • Contact Center Potlucks • Team Orientated Approach • Dashboard Televisions

18. Denim Days- Heart & Flowers Fund

19. Out of Darkness Suicide Walk

20. Mercedes- Benz Corporate Run

21. Gay Pride Parade

22. All- Star Awards Ceremony

23. AIRS Pinning Ceremony

24. Questions? Alexandra Rose Schneider, Senior Manager aschneider@switchboardmiami.org 305-358-1640 ext. 1115 www. Switchboardmiami.org Switchboard of Miami counsels, connects, and empowers people in need. www.helpguide.org // www.compassionfatigue.org