why does digital reference matter library of congress l.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Why Does Digital Reference Matter? Library of Congress PowerPoint Presentation
Download Presentation
Why Does Digital Reference Matter? Library of Congress

Loading in 2 Seconds...

play fullscreen
1 / 13

Why Does Digital Reference Matter? Library of Congress - PowerPoint PPT Presentation


  • 108 Views
  • Uploaded on

Why Does Digital Reference Matter? Library of Congress. Joseph Janes The Information School of the University of Washington jwj@u.washington.edu. what we do. examine the information needs of our communities and individuals survey and understand the tech & info environment

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Why Does Digital Reference Matter? Library of Congress' - xalvadora


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
why does digital reference matter library of congress

Why Does Digital Reference Matter?Library of Congress

Joseph Janes

The Information School

of the University of Washington

jwj@u.washington.edu

what we do
what we do
  • examine the information needs of our communities and individuals
  • survey and understand the tech & info environment
  • devise, evaluate, plan, manage and refine the most efficient and effective ways of meeting those needs
  • or else
expansion
expansion
  • of our traditional strengths into a new technological domain
    • service orientation
    • determining needs & understanding context
    • multiple modes of searching
    • evaluation of resources
    • when to stop
    • education about the process
    • tool-making
expansion4
expansion
  • to where it is arguably more important than ever
  • more stuff, wider diversity of stuff
  • easier to find something – not necessarily good stuff
  • broader service capability
  • -- but not mindlessly
slide5
test
  • of things we took for granted
  • interview
  • quality, accuracy, satisfaction, evaluation
  • traffic, volume, clientele
questions
questions
  • What is the current state of practice in electronic question negotiation, in both synchronous and asynchronous modes?
  • Who is best served by digital reference services, and by which methods of interaction?
  • What makes a reference interview successful?
  • What is the role of non-verbal information? How important is it, in what situations? What parallels exist or can be created in email, web form, and chat environments?
  • Is there a relationship between the method of interaction and the success of that interaction?
demonstrate
demonstrate
  • the multiplicity of ways in which we can serve
  • in person
  • by voice
  • email
  • synchronous digital interaction
  • whatever comes next
  • the medium is only part of the message – it ain’t all about the chat
an opportunity
an opportunity
  • for improvement of the quality of service
  • training
  • competencies
  • transcripts
share
share
  • opportunity to take advantage of the shared experience of lots of librarians on multiple levels (QP, WA VRS, etc)
  • not without some potential issues
  • (over)specialization/generalization
  • equity
  • questions re funding, quality, interoperability, standards
relevance
relevance
  • part of the fight for it, for the very future of libraries
  • no us, nobody else
  • our continuing, ongoing relevance, importance, centrality in the information lives of our communities, which is under question now
why does dr matter
why does DR matter?
  • it won’t, if…
  • we do it badly
  • we do it alone
  • we do it in only one way
  • we do it in secret, in hiding
  • we do it too slowly
  • we do it from a position of fear
why does dr matter12
why does DR matter?
  • it will, if….
  • we serve more people better and more efficiently than before
  • because it isn’t “digital reference”; it’s “reference” (or something else), and that’s what matters
why does digital reference matter library of congress13

Why Does Digital Reference Matter?Library of Congress

Joseph Janes

The Information School

of the University of Washington

jwj@u.washington.edu