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The future of Shared Services. Carryl Allardice, 11 April 2011. What will this presentation cover …. Why share services? What’s the Knowledge Council doing about shared services? What shared services models are there? What matters now? What are our options?. Why share services?.

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The future of shared services

The future of Shared Services

Carryl Allardice, 11 April 2011


What will this presentation cover
What will this presentation cover …

  • Why share services?

  • What’s the Knowledge Council doing about shared services?

  • What shared services models are there?

  • What matters now?

  • What are our options?


Why share services
Why share services?

  • Presumption in favour of shared services

  • Leveraging buying power

  • Following best practices

  • Taking advantage of economies of scale


What s the knowledge council doing about shared services
What’s the Knowledge Council doing about shared services?

  • exploring cost effective ways of delivering services to support the core business needs of HMG

  • making recommendations for implementing efficiency savings and transforming library and information service activities within HMG … to support greater exploitation of information resources


What has the kc group done
What has the KC Group done?

  • Held a supplier event in February

  • Engaged with Efficiency Reform Group

  • Informed suppliers about:

    - impact of CSR and transparency agenda

    - need to consider different ways of offering services and collaborating

    - need for innovation


Other efficiencies will come from
Other efficiencies will come from …

  • Storing print collections offsite

  • Clustering

  • Developing partnerships


What shared service models are there
What shared service models are there?

  • Full shared service

  • Partial shared service

  • Outsourced service

  • Creative swiping

  • Mutualisation


What matters now
What matters now?

  • Working out where you are on the shared services spectrum

  • Convening rather than controlling

  • Re-using rather than duplicating solutions

  • Sharing services to save jobs


What are our options
What are our options?

  • “a la carte” service offerings

  • Joint working

  • Responding 24/7 and mobile services

  • Changing our culture


The future of shared services

Carryl.Allardice@fco.gov.uk

Carryl Allardice

Head of Knowledge and Information Policy