asotin anatone school district helpdesk n.
Skip this Video
Loading SlideShow in 5 Seconds..
Asotin-Anatone School District Helpdesk PowerPoint Presentation
Download Presentation
Asotin-Anatone School District Helpdesk

Loading in 2 Seconds...

play fullscreen
1 / 14

Asotin-Anatone School District Helpdesk - PowerPoint PPT Presentation

  • Uploaded on

Asotin-Anatone School District Helpdesk. A web-based application to submit and track all technical problems and requests. Helpdesk Location (URL). Logon to the Helpdesk.

I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
Download Presentation

PowerPoint Slideshow about 'Asotin-Anatone School District Helpdesk' - wynona

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.

- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
asotin anatone school district helpdesk

Asotin-Anatone SchoolDistrict Helpdesk

A web-based application to submit and track all technical problems and requests.

helpdesk location url
Helpdesk Location (URL)

logon to the helpdesk
Logon to the Helpdesk

Enter your network User name and your network Password and press the Logon button.

create helpdesk account
Create Helpdesk Account

You will be asked to provide information about yourself:

First Name

Last Name

E-Mail Address

Phone Number

(your office or cell phone #)


(your office or primary site)


Language (English)

Click the Submit button

successful account creation
Successful Account Creation

Your Helpdesk account is created after your information is updated.

Click the Main Menu link to access the Helpdesk program.

helpdesk main menu
Helpdesk Main Menu

The Main Menu allows you to access a number of features:

Submit New Problem

(new technology requests)

View Problem List

(existing tech requests)

Search the Knowledge Base

(see other tech solutions)

Edit Information

(to change your user info)

Log Off

Click Submit New Problem

submit a new problem
Submit a New Problem

When you submit a new problem, it will always include your contact information (User Name, E-Mail, Location, Phone & Department).

You must select a Category from the drop down list that matches your request, or choose Other.

problem title description
Problem Title & Description

The Category is Printer.

In the Title box, type a few words that describe the problem or request.

In the Description box, include as much detail as you can about the problem or request.

Click the Submit Problem button.

problem creation email
Problem Creation Email

You’ll receive an email confirmation which includes:

Problem ID Number

Problem Details


A link to view or update your problem or request

finding your problem request
Finding your Problem / Request

The Helpdesk Main Menu will include your Most Recent problem or request title.

To view all problems or requests, click the View Problem List link.

your problem request listing
Your Problem/Request Listing

Your Problem or Request Listing includes important information:

Problem ID Number

The Title

Assigned To (which technician is assisting)

Date Submitted


technician updates
Technician Updates

You’ll receive an E-Mail when the technician updates your problem or request that includes:

A link to view or update your problem or request

Notes from the technician. (You may be asked to provide additional information or input.)



ID: 5

User: ggodwin

Date: 03/09/2009 10:15:00 AM

Title: Need ink for my printer



Hi, the HP Deskjet printer on my desk needs black ink.

Thanks very much,




[03/09/2009 10:15:00 AM – eborsheim

Greg, what model is it? Thanks, Eric

additional information or input
Additional Information or Input

Below the technician’s notes is space for you to Enter Additional Notes.

Provide any additional information or comments you would like the technician to receive.

closing the problem or request
Closing the Problem or Request

When the technician reaches a solution, they may close your problem or request and you’ll receive E-Mail notification.

This E-Mail will include:

A link to view or update your problem or request

The technician’s Solution



ID: 5

User: ggodwin

Date: 03/09/2010 10:15:00 AM

Title: Need ink for my printer



Greg – I replaced the cartridge. Please let me know if you have any more problems. Thanks, Eric