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SIPOC Diagram. Bradlee J. Watson MBA Student of Global Supply Chain Management Marriott School of Management Brigham Young University. Class Agenda. Welcome and Introductions SIPOC Defined How can SIPOC be used? How It Works An Example In-class Exercise Summary. SIPOC Defined.

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SIPOC Diagram

Bradlee J. Watson

MBA Student of Global Supply Chain Management

Marriott School of Management

Brigham Young University

class agenda

Class Agenda

Welcome and Introductions

SIPOC Defined

How can SIPOC be used?

How It Works

An Example

In-class Exercise

Summary

sipoc defined

SIPOC Defined

SIPOC is an acronym standing for

S = Supplier(s)

I = Input(s) & key requirements

P = Process

O = Output(s) & key requirements

C = Customer(s)

sipoc diagram defined

SIPOC Diagram Defined

A SIPOC Diagram is a visual representation of a high-level process map; including suppliers & inputs into the process and outputs & customers of the process

Visually communicates the scope of a project

how can sipoc be used

How can SIPOC be used?

SIPOC Diagrams help a team and its sponsor(s) agree on project boundaries and scope

A SIPOC helps teams verify that

inputs match outputs of upstream processes

outputs match inputs of downstream processes

brainstorming exercise

Brainstorming Exercise

How can SIPOC be used in your organization?

how a sipoc works

How a SIPOC works

Suppliers

Inputs

Process

Outputs

Customers

step 1 begin with the high level process map

Step 1: Begin with the high-level process map

Suppliers

Inputs

Process

Outputs

Customers

Step 1

Step 2

Step 3

Step 4

step 2 list all of the outputs from the process

Step 2: List all of the outputs from the process

Suppliers

Inputs

Process

Outputs

Customers

Step 1

ExamplesServicesProductsReportsMetricsRaw data

Step 2

Step 3

Step 4

step 3 identify the customers receiving the outputs

Step 3: Identify the customers receiving the outputs

Suppliers

Inputs

Process

Outputs

Customers

Step 1

ExamplesServicesProductsReportsMetricsRaw data

ExamplesInternalExternalVendorsEnd usersManagementDownstream Process

Step 2

Step 3

Step 4

step 4 list all of the inputs into the process

Step 4: List all of the inputs into the process

Suppliers

Inputs

Process

Outputs

Customers

Step 1

ExamplesDataPartsApplicationRaw materials

ExamplesServicesProductsReportsMetricsRaw data

ExamplesInternalExternalVendorsEnd usersManagementDownstream Process

Step 2

Step 3

Step 4

step 5 identify the suppliers of the process inputs

Step 5: Identify the suppliers of the process inputs

Suppliers

Inputs

Process

Outputs

Customers

Step 1

ExamplesInternalExternalVendorsProducersManagementUpstream Process

ExamplesDataPartsApplicationRaw materials

ExamplesServicesProductsReportsMetricsRaw data

ExamplesInternalExternalVendorsEnd usersManagementDownstream Process

Step 2

Step 3

Step 4

an example mowing the lawn

An Example: Mowing the Lawn

Suppliers

Inputs

Process

Outputs

Customers

step 1 begin with the high level process map1

Prepare Lawn

for mowing

Mow the

Lawn

Trim the

Lawn

Step 1: Begin with the high-level process map

Suppliers

Inputs

Process

Outputs

Customers

Clean-up &

Removal

step 2 list all of the outputs from the process1

Prepare Lawn

for mowing

Mow the

Lawn

Trim the

Lawn

Step 2: List all of the outputs from the process

Suppliers

Inputs

Process

Outputs

Customers

  • Debris from lawn
  • Beautiful lawn
  • Bagged grass clippings
  • Happy customer

Clean-up &

Removal

step 3 identify the customers receiving the output

Prepare Lawn

for mowing

Mow the

Lawn

Trim the

Lawn

Step 3: Identify the customers receiving the output

Suppliers

Inputs

Process

Outputs

Customers

  • Debris from lawn
  • Homeowner
  • Beautiful lawn
  • Yard waste recycler
  • Bagged grass clippings
  • Happy customer

Clean-up &

Removal

step 4 list all of the inputs into the process1

Prepare Lawn

for mowing

Mow the

Lawn

Trim the

Lawn

Step 4: List all of the inputs into the process

Suppliers

Inputs

Process

Outputs

Customers

  • Long lawn
  • Debris from lawn
  • Homeowner
  • Lawn-mower
  • Beautiful lawn
  • Yard waste recycler
  • Trimmer
  • Bagged grass clippings
  • Gasoline
  • Yard waste bags
  • Happy customer
  • Rake & broom

Clean-up &

Removal

step 5 identify the suppliers of the process inputs1

Prepare Lawn

for mowing

Mow the

Lawn

Trim the

Lawn

Step 5: Identify the suppliers of the process inputs

Suppliers

Inputs

Process

Outputs

Customers

  • Homeowner
  • Long lawn
  • Debris from lawn
  • Homeowner
  • Home Depot
  • Lawn-mower
  • Beautiful lawn
  • Yard waste recycler
  • Chevron
  • Trimmer
  • Bagged grass clippings
  • Gasoline
  • Yard waste bags
  • Happy customer
  • Rake & broom

Clean-up &

Removal

in class exercise

In-Class Exercise

Brainstorm an in-flight or planned project in your organization

step 1 begin with your high level process map keep to 4 5 process steps

Step 1: Begin with your high-level process map (Keep to 4-5 process steps)

Suppliers

Inputs

Process

Outputs

Customers

Step 1

Step 2

Step 3

Step 4

step 2 brainstorm all of the outputs from the process

Step 2: Brainstorm all of the outputs from the process

Suppliers

Inputs

Process

Outputs

Customers

Step 1

List process outputsList key output requirements

Step 2

Step 3

Step 4

step 3 identify the customers receiving the outputs1

Step 3: Identify the customers receiving the outputs

Suppliers

Inputs

Process

Outputs

Customers

Step 1

List process outputsList key output requirements

List customers

Step 2

Step 3

Step 4

step 4 brainstorm all of the inputs into the process

Step 4: Brainstorm all of the inputs into the process

Suppliers

Inputs

Process

Outputs

Customers

Step 1

List process inputsList key input requirements

List process outputsList key output requirements

List customers

Step 2

Step 3

Step 4

step 5 identify the suppliers of the process inputs2

Step 5: Identify the suppliers of the process inputs

Suppliers

Inputs

Process

Outputs

Customers

Step 1

List suppliers

List process inputsList key input requirements

List process outputsList key output requirements

List customers

Step 2

Step 3

Step 4

summary

Summary

What we covered today

Defined SIPOC

Discussed how SIPOC can be used

Showed how it works

Demonstrated an example

Completed an in-class exercise

reference materials

Reference Materials

Michael L. George, David Rowlands, Mark Price, John Maxey. The Lean Six Sigma Pocket Toolbook. New York:McGraw-Hill, 2005.

Scott A Laman, Elizabeth Burns, Kathy L Lynn. ASQ Certification Board Puts Quality Tools to Work. Quality Progress. Milwaukee: Mar 2007. Vol. 40, Iss. 3; pg. 54, 9 pgs

Kerri Simon. SIPOC Diagram. http://www.isixsigma.com/library/content/c010429a.asp

Bryan Carey and J. DeLayne Stroud. SIPOC Leads to Process Mapping and Project Selection. http://finance.isixsigma.com/library/content/c060322a.asp

David Rasmusson. The SIPOC Picture Book: A Visual Guide to the SIPOC/DMAIC Relationship. Wisconsin: Oriel Incorporated, 2006.