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What You Should Know about Intercultural Communication. Contextual. Legal and Ethical. Social. Nonverbal. Cultural Differences. High Context. Low Context. Cultural Context. Decision Making Practices. High Context. Problem Solving Techniques. Negotiating Styles. Low Context.

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Presentation Transcript
cultural differences

Contextual

Legal and Ethical

Social

Nonverbal

Cultural Differences
cultural context

High

Context

Low

Context

Cultural Context

Decision Making Practices

High

Context

Problem Solving Techniques

Negotiating Styles

Low

Context

slide5
Low Context

Swiss German

German

Scandinavian

American

French

British

High Context

Japanese

Chinese

Arab

Greek

Spanish

Italian

nonverbal communication
Nonverbal Communication

Personal

Space

Body

Language

overcome ethnocentrism

Accept Distinctions

Avoid Assumptions

Avoid Judgments

Overcome Ethnocentrism
communicating across cultures
Communicating Across Cultures

Study Other

Cultures

Overcome

Language Barriers

Develop Skills in

Communication

Social Customs

English as a

Second Language

Writing Skills

Business

Protocols

Foreign

Language

Speaking Skills

study other cultures
Study Other Cultures
  • Assume differences
  • Take responsibility
  • Withhold judgment
  • Show respect
  • Empathize
  • Tolerate ambiguity
legal and ethical behavior
Legal and Ethical Behavior

Seek Common Ground

Withhold Judgment

Send Honest Messages

Respect Differences

culture shock
Culture Shock

The term “culture shock” describes the anxiety produced when a person moves to a completely new environment.

This term expresses the lack of direction, the feeling of not knowing what to do or how to do things in a new environment, and not knowing what is appropriate or inappropriate.

The feeling of culture shock generally sets in after the first few weeks of coming to a new place.

symptoms
Sadness, loneliness, melancholy

Preoccupation with health

Aches, pains, and allergies

Insomnia, desire to sleep too much or too little

Changes in temperament, depression, feeling vulnerable, feeling powerless

Anger, irritability, resentment, unwillingness to interact with others

Identifying with the old culture or idealizing the old country

Loss of identity

Trying too hard to absorb everything in the new culture or country

Unable to solve simple problems

Lack of confidence

Feelings of inadequacy or insecurity

Developing stereotypes about the new culture

Developing obsessions such as over-cleanliness

Longing for family

Feelings of being lost, overlooked, exploited or abused

symptoms
stages
Stages
  • Honeymoon
  • Discontent, impatience, anger, sadness, and feeling incompetent
  • Understanding
  • Balance and integration
  • Re-entry of old culture
managing
Managing
  • Be patient with yourself
  • Be positive about what you are learning
  • Manage stress
  • Use resources
  • Maintain contact with ethnic group
  • Maintain contact with new culture