NGO workforce capacity and training strategy

1. NGO workforce capacity and training strategy Update – 03.07.11

2. Our greatest asset • People… • Effective people management = a challenge • Source of “competitive advantage” • Managing change • Managing innovation • Volunteers, staff, managers, governance • HR and disaster recovery • “creative solutions” (workforce capacity & training + “needs”)

3. Context • Constantly changing environment • Uncertainty • Ongoing event… • Increased complexity of service delivery • Additional pressures • “New business” • Experience • Resilience

4. Capacity and Training Capacity • Develop and strengthening – skills, abilities, structures, policies, processes, practices and resources Training • Formal, informal, qualifications, stand alone, supervision, mentoring, coaching, peer support, online, reading …

5. HRM • Strategic • Integrated • Job design – change management – recruitment & selection – appraisal - training development –communication • Strategic integration – commitment – flexibility/adaptability – quality • Job performance – problem solving/innovation – retention • Leadership, culture, strategy

6. Critical success factors • Ongoing assessment of needs • Evidence based approaches • Well trained and qualified staff • Effective leadership • Supportive teams and colleague • Professional standards • Develop and sustain resilience • Staff involvement

7. HR issues • Routines, structures and work processes • Cognitive disruption • Information • Ongoing support • Resilience • Staff rotation • Induction of ‘outsiders’ • Feeling overwhelmed • Additional stress – co location, home working • Loss of resources • Information • Communication • Additional work to core business • New work • Isolation of ‘disaster workers’

8. Competencies / Skills • Collaboration and partnership • Assessment skills • Care planning + co-ord • Therapeutic rapport • Communication skills • Interpersonal skills • Cultural appropriateness • Assertive outreach • Promote engagement • Planning • Monitoring evaluation • Own ‘expert’ • Self care • Leadership • Supervision • Knowledge base • Self care • Team support • Professionalism

9. Capacity building • HRM Monitoring • Business support • HRM advice and coaching • Pathways into employment • Mentoring and coaching • Secondments • Relief pool, interim management • Information sharing • Disaster social work

10. Training - Governance • Psycho social responses to disasters • Training on implications for organisations • Governance skills • Resilience training

11. Training - Managers • Coaching and supervision • Leadership / management training • Conflict resolution skills • Family partnership training • Resilience training

12. Training - practitioners • Family partnership training • Generalised stress, anxiety and depression • Resilience training • “normal” in service training

13. Training - volunteers • Resilience training • Identify signs of stress and distress • ‘Normal’ in service training

14. kathryn@asherservices.co.nz 021 0363568 03 731 1437

15. Have we got the issues covered? What have we missed? Capacity?