Unified Messaging Feature Comparison: CallPilot vs. OfficeLinx AAM/OL

1. CallPilot-Officelinx Feature Set Comparison

2. AAM/OL High-level Comparison: ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

3. AAM/OL High-level Comparison:(cont’d) ✓ ✓ ✓ ✓ ✓ ✓ ✓

4. CP/AAM Functionality Gap Summary:

5. CP/OL Functionality Gap Summary – Near Parity Coming late-2016 Mitigate w/ Virtualization

6. Resiliency Comparisons • CallPilot“High Availability” (Live/Standby) • Two paired (1005r or 1006r), co-located systems • 3rd-party EMC AutoStart software for monitoring/failover • 7-15 minute failover duration • Replication – full database • CallPilot “GR” (Live/Live) • Two paired servers, location independent • Instantaneous failover • Subscriber (mailbox/message) replication only • Officelinx“High Availability” (Live/Live • Resiliency at Nodes (which can be GR dispersed) • Separate “Consolidated” database server • “Double-Take” replication of database server • No single-point of failure

7. CallPilotMigration to Officelinx • Compatible with CallPilot 4.0, 5.0, and 5.1 systems • Data migrated includes: • Last name, First name • Mailbox number • Extension DNs (1 through 8, 1 translates to mailbox number) • Location name (site) • Language • Time zone • MWI DNs • Mailbox class-of-service • Personal distribution lists • Operator/Revert DN • User-recorded greetings (Internal, External, Personal Verification, Temporary Absence Greeting with expiry date/time) • Block Incoming Messaging flag (On or Off, feature imported from CP) • Hidden name in address book/name dialing (On or Off, feature imported from CP) • Auto-logon flags for extension DNs (On or Off, feature imported from CP) • Multiple Remote Notification Targets (converts to Notify Me for one phone and one e-mail target) • All mailbox messages

8. CallPilot Migration to Officelinx • Compatible with CallPilot 4.0, 5.0, and 5.1 systems • Data migrated includes: • Last name • First name • Mailbox number • Extension DNs (dialed-numbers; 1-8) • Message Waiting Indication (MWI) extensions • User-recorded greetings • Internal • External • Personal Verification • Temporary Absence • Personal distribution lists • Notifications • All mailbox messages and message state (read/unread) and flags (urgent, private, etc.)

9. What’s Included with OfficeLinx Voicemail + UM Officelinx Unified Messaging Officelinx Voicemail • Online web based password reset • Multiple telephone user interfaces (TUI) • Multi-tenant or multi-attendant interface • 99 personal greetings, schedule enabled • Location based routing • Calls and availability can follow enterprise calendar (Exchange or Google) • Multi-lingual interface • Unlimited auto-attendant trees • Multiple recordings and greetings per language • Read, unread and saved message sorting • Urgent messages • Message notification • Message waiting indicator • Group and distribution list messaging • Automatic message forwarding • Private message designation • SMS message notification • SMTP message notification • Future delivery messages • Fast forward, pause and rewind • Call back to sender • Undelete message • Record conversations • Multimedia and multi-destination distribution lists • Fax tone detection • Call screening • Call queuing (basic) • Default language selection by user • Default language selection by caller • Shared extension support • Multiple time zone support • Custom display name format • Bi-directional message synchronization between the PBX and email applications (Exchange, Notes, GroupWise, Zimbra, Office 365, Google) • Voicemail retrieved from email or smartphone extinguishes the Message Waiting Indicator (MWI) on the desk phone • Voicemail delivered as MP3 audio file • Visual voicemail • SMTP message forward with smart links • Resolve messages to contacts and identify callers by name (Exchange and Google) • Share and socialize voice messages • Call history integration with email (requires CTI enabled on PBX) • Inbound fax

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