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2005 Hotqua - Activities. Sales workshop. Professional sales in the front office, contentment degree : 92\%, InterCityHotel Stralsund, 20.01.05 Service Quality Hotel, satisfaction degree : 90\%, Hotqua- Office Berlin, 22.01.05. IDEQUA Projekt Partner. Romantik Hotel, D BSRBC, Mangalia, RO

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sales workshop
Sales workshop
  • Professional sales in the front office, contentment degree : 92%, InterCityHotel Stralsund, 20.01.05
  • Service Quality Hotel, satisfaction degree : 90%, Hotqua- Office Berlin, 22.01.05

www.hotqua.de

idequa projekt partner
IDEQUA Projekt Partner
  • Romantik Hotel, D
  • BSRBC, Mangalia, RO
  • West Balaton Marketing, HU
  • Europe Direct, HU
  • CIC-Xanthi, GR
  • Bohemian Paradise, Turnov, CZ
  • UBBSLA, Varna, BG
  • Hotel Tourist, Chepelare, BG
  • Photo: Kick-off meeting Creta, 27-28.01.05

www.hotqua.de

sales training
Sales Training
  • Sales training by Fischer´s
  • Contentment degree by the workshop participants: 93%
  • Fischer´s finest food, Friedrichstraße Berlin, 12.02.05

www.hotqua.de

workshop
Workshop
  • Professional sales in the front office
  • Contentment degree of the participants: 92%
  • Hotqua Office Berlin Mitte, 26.02.05

www.hotqua.de

quality training
Quality Training
  • Quality training for the purpose of implementation of a high-quality management system after the 10- step implementation model of Hotqua
  • Romantik Hotel Alte Försterei, February - March 2005

www.hotqua.de

in house further education
In-house further education
  • Service quality from the viewpoint of the guests, 28.02.05
  • Professional sales, Hotel and Restaurant, 21.03.05
  • Complained management, 04.04.05
  • Satisfaction degree of the participants: 90%
  • Photo: Employee from the wedding castle Parkhotel Rattey

www.hotqua.de

in house further education1
In-house further education
  • Quality management implementation -workshops
  • Satisfaction degree of the participants: 97%
  • Photo: employees of the Low office Wutzke & Förster, Frankfurt / Oder, April 2005

www.hotqua.de

idequa project
IDEQUA – Project
  • Quality representative workshop in Mangalia, RomaniaSatisfaction degree of the participants from Germany, Hungaria, Romania and Greece: 95%
  • Hotel President / BSRBC in Mangalia / Romania, 29.04.05

www.hotqua.de

idequa project1
IDEQUA - Project
  • Internal & external Audit in the Romantik Hotel Alte Försterei from Kloster Zinna, Germany
  • Photo: hotel employees, 03.05.05 (internal Audit)

www.hotqua.de

idequa project2
IDEQUA - Project
  • Implementation of a QMS according to the 10- step model of Hotqua in the BSRBC /Hotel President in Mangalia, Romania. Satisfaction degree of the work shop participants: 94% 
  • Photos: The hotel management and some hotel employees during the implementation workshops at the end of May 2005

www.hotqua.de

idequa project3
IDEQUA – Project
  • Europe Direct and West-Balaton-Marketing from Keszthely, Hungaria. satisfaction degree: 95%, Photo (left): Workshop in Keszthely, 04.07.05
  • UBBSLA - Varna, Bulgaria, Satisfaction degree: 99% (Bravo), Photo: The employees of the Union and the executive director, June 2005

www.hotqua.de

online courses
Online Courses
  • Housekeeping, satisfaction degree 95%, Photo; Corinna Völkl, July 2005
  • Service quality & complaint management, satisfaction degree 100%, photo; Lucia Calenici, July 2005

www.hotqua.de

lead guide motivate
Lead, guide, motivate
  • Hotqua-Workshop: Lead, guide, motivate
  • Satisfaction degree: 92%
  • AHK, Montevideo July 2005

www.hotqua.de

certification audit
Certification audit
  • Congratulations to the employees of the low office Wutzke & Förster from Frankfurt Oder to the existed certification audit DIN-EN-ISO 9001:2000
  • Photo with the certificate (23.08.05)

www.hotqua.de

further education in buenos aires
Further education in Buenos Aires
  • Workshop in the German – Argentinean Chamber : Marketing for services, satisfaction degree of the participants 89%
  • Photo: Representative of German-Argentine companies during further education (Daimler-Chrysler, Schering, Wella, Lufthansa, etc)

www.hotqua.de

idequa project4
IDEQUA- Project
  • Auditation of a QMS in the BSRBC /Hotel President in Mangalia, Romania
  • Certification audit successfully existed on 12.09.05.
  • Congratulation!
  • Photo: BSRBC emplyees and the Lead Auditor

www.hotqua.de

idequa project5
IDEQUA – Project
  • Implementation of a QMS according to the 10- step model of Hotqua in the CCI - Xanthi, Greece
  • Contentment degree of the participants: 92%
  • Photo: Employees of the chamber during the implementation workshop, September 2005

www.hotqua.de

certification audit iso 9001 200
Certification Audit ISO 9001:200
  • Congratulation to the successful past external certification audit
  • West Balaton Marketing, 11.10.05
  • Europe Direct, 10.10.05

www.hotqua.de

internal audit certification
Internal Audit & Certification
  • The Tourism Office of the city of Turnov and the Tourism Association bohemian paradise passed successful the internal audit:
  • Photo: The Centre of Turnov and the employees of the Tourism Association

www.hotqua.de

quality auditor iso 9001
Quality Auditor ISO 9001
  • Congratulation fort the passed auditor exam
  • Satisfaction degree: 98,2%
  • Photo: some participants during the exam preparation on 11.11.05

www.hotqua.de

online further education
Online further education
  • Quality representative course, March 2005Satisfaction degree of the participant: 82%(Dr. Anita Wieser)
  • Hosekeeping – Online course, March 2005, Satisfaction degree of the participant: 100% (Jörg Bauer, Berlin)

www.hotqua.de

hotqua service quality barometer
Hotqua – Service-Quality-Barometer
  • Congratulation fort he SQS - Certificate
  • Employees of the Romantik Hotels Alte Försterei, Kloster Zinna, Nov. 2005 

www.hotqua.de

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