Introducing Swaggies

1. waggies Australian Gifts Introducing Swaggies

2. waggies Australian Gifts waggies Australian Gifts waggies Australian Gifts waggies Australian Gifts What is Swaggies? Swaggies is a simulated workplace which can be used for the development and assessment of competencies

3. waggies Australian Gifts Learner/Teacher Roles

4. waggies Australian Gifts waggies Australian Gifts waggies Australian Gifts waggies Australian Gifts The Learner • The learner becomes an employee of the company • The employee is allocated a position within one the following departments – Administration Human Resources Accounts Sales & Marketing • Tasks carried out are relevant to the allocated job role

5. waggies Australian Gifts waggies Australian Gifts waggies Australian Gifts waggies Australian Gifts The Teacher The teacher assumes the role of the employee’s manager and provides … • assistance, advice and feedback on workplace performance • a mentoring role which will assist the employee’s career development

6. waggies Australian Gifts About Swaggies

7. waggies Australian Gifts waggies Australian Gifts waggies Australian Gifts waggies Australian Gifts Company Profile • Swaggies is a chain of gift stores retailing authentic Australiana products • Swaggies commenced operations with the Manly Store in 1996 • There are seven stores operating in NSW • Plans are underway for expansion to Victoria, South Australia and Tasmania

8. waggies Australian Gifts waggies Australian Gifts waggies Australian Gifts waggies Australian Gifts Managing Director Steve Parsons

9. Tamworth Byron Bay Orange Newcastle Darling Harbour Manly Wagga Wagga Merimbula Swaggies - Store Locations

10. Corporate Gifts Homewares Jewellery Leather Gifts Novelty Gifts Sheepskin Products Timber Handcrafts Toys and Games Videos Aboriginal Products Australian Art Prints Books and Maps Boxed Gifts Cards, Calendars, Diaries CD’s Clothing Products There are 16 product categories …

11. Role of Head Office • To seek new store locations • To provide support to our stores • training in business system • business plan for operations • marketing and management support • strategies for advertising campaigns • customer service training • To prepare advertising and promotional material for all stores • To increase product range and supplier base • To supply stock to stores

12. Head Office Departments There are six departments in Swaggies . . . • Accounts • Administration • Human Resources • Sales & Marketing • Purchasing • Warehouse

13. Accounts Department The Accounts Department is responsible for financial management - • pricing • financial planning and analysis • accounts receivable • accounts payable • petty cash Robert Marconi Accounts Manager

14. Administration Department The Administration Dept is responsible for ... • reception and administrative support • telephone calls/fax messages • customer enquiries • filing, photocopying • handling mail • stationery supplies Janet Parker Administration Manager

15. recruitment of HO staff OH&S programs payroll training programs staff training programs Human Resources Dept The HR Department is responsible for ... Lyn Singh HR Manager

16. Sales & Marketing Dept The Sales & Marketing Dept is responsible for ... • marketing plans and strategies • marketing campaigns to attract new clients • advertising and marketing material for stores • sourcing new product suppliers • liaison with existing supplier base Kylie Adams Sales & Marketing Manager

17. Purchasing Department The Purchasing Department is responsible for ordering products supplied by Swaggies stores together with all other goods or services required by the company Mark Jones Purchasing Officer Mary Anderson Purchasing Assistant

18. Warehouse The Warehouse is responsible for ... • Receiving products • Storage of products and other items • Stock management and rotation • Shipment of products to stores John Little Warehouse Manager

19. waggies Australian Gifts Resource Files and Documents

20. Database Files Access • Swaggies database • Product Categories • Products • Suppliers • Stores • Employees database • Employees • Word/Excel • Swaggies database • Product Categories • Products Excel • Suppliers Word • Stores Word • Employees database • Employees Word

21. Staff & Stores Directory • Full contact details for … • Head Office staff • All stores

22. Stationery • General Stationery (all departments) • Accounts Department Stationery • HR Department • Stationery • New Employee Training Program Worksheets • Reflection Journals

23. Accident/Injury Report Form Agenda Appointments Schedule Courier Booking Sheet Cross Reference Sheet Customer Complaint Form Facsimile File Log Sheet Letterhead Inwards Mail Register Outwards Mail Register Memorandum Message Slips Minutes of Meeting Notice of Meeting Petty Cash Vouchers Request for Servicing Stationery and Supplies Request form Things To Do With Compliments Slips General Stationery

24. Cheque Book Credit Advice/Adjustment Note Delivery Docket Petty Cash Book Petty Cash Voucher Purchase Order Receipt Statement Tax Invoice Accounts Stationery

25. HR Dept - Stationery • Leave Form • New Employee Form • Performance Review Sheet • Time Sheet

26. HR – NETP Worksheets New Employee Training Scheme (NETP) • Applies to all new employees for first three months of employment • Worksheets are issued from HR and relate to various office functions • Employee completes worksheet, prints 2 copies – 1 for manager, 1 for portfolio

27. HR – Reflection Journals Personal Reflection Journal Team Reflection Journal

28. Image Library Custom-made images for product categories

29. Image Library Cat B2 – Boxed Gifts Cat A1 – Aboriginal Products Cat H1 – Homewares Cat S1 – Sheepskin Products

30. waggies Australian Gifts waggies Australian Gifts waggies Australian Gifts waggies Australian Gifts Policy & Procedures Manual Summary of Content • About Swaggies • Staff and Stores Directory • Professional Conduct • Working Conditions • Duty Statements • OH&S • Emergency Procedures • Verbal Communication • Written Correspondence

31. Style Guidelines Office Equipment Stationery Supplies Mail Petty Cash Conservation and Recycling Office Records Time Management Meetings Computer Operations waggies Australian Gifts waggies Australian Gifts waggies Australian Gifts waggies Australian Gifts Policy & Procedures Manual Summary of Content

32. waggies Australian Gifts