The Courage to Lead I am a Leader My Team Plays to Win! Joe Barto Founder and President

1. The Courage to Lead I am a Leader My Team Plays to Win! Joe Barto Founder and President TMG, Inc.

2. Core Beliefs • Start with the end in mind! …take a Systems Approach • Be in the business of making hard things easy…not easy things hard. • People are good and want to do the right thing (The experience we create for our new people is a statement of our character.) • It is the organization’s responsibility to create an environment for its people to be successful…and our people’s vote counts more than ours. • If you believe the workers can only be as good as their leader then you also believe leaders can only be as good as their leaders! • Every organization has an un-limited bandwidth for change • Culture vs. Change and Leading • Change Requires Trust • Business is a Team Sport • Turf, Ego, and $$$ and the end of the day it is about…

3. Big Picture Thinking Value Stream Increased Team Engagement Increased Customer Satisfaction Decrease Production Costs Increased First Pass Yield Increased Employee SkillsProficiency Decrease Cycle Times Increase Production Capacity Decreased Turnover Increase Revenue Decrease Cost Increase Profit Performance Improvement Team Engagement Continuous Improvement Lean Alignment

4. Who Before What “Leading is all about Changing Behaviors”

5. Team = Leaders and the Led3 Teams (at least)

6. Organizational Scheme GM OM OM OM GM: General Manager OM: Operations Manager SS: Shift Supervisor 1S: 1st Line Supervisor MU: Make Up Supervisor GT: Go To Employee E: Employee NE: New Employee SS SS SS 1S 1S 1S GT MU GT E NE NE E Vertical Dyad Linkage

7. Who is Your Heartbeat Leader? How many hours of Value Added Activity do they get per day?

8. It’s the Lines Heartbeat Leader Holds the Heartbeat Leader

9. Organizational Goals Cost Schedule Quality Safety Individual Goals Compensation Opportunities Responsibility Work Environment Recognition Leader to Led Linkage Authentic Communication Led Leader Goal Alignment Awareness Communication Can only occur when there is a conversation between the Leader and the Led about the Led!

10. Expectations • What do you expect from your team? • What do you expect from your Leader? • What can they expect from you?

11. “My Leaders are working harder than ever but we don’t seem to be making much progress”

12. How We Spend Our Time Value-Adding Activities ….transform materials and information into products the customer pays for Non-Value-Adding Activities ….consume resources, but don’t directly contribute to the product and/or the customer Non-Value-Adding but Required ….consume resources, but are required by government regulation or company policy

13. Measuring Team Performance What does Right Look Like? Dream Teams What does Wrong Look Like? _____ Teams

14. Alignment: (SIPOC Alignment System) • Organizational Scheme: Heartbeat Focus • Business 101 • Roles and Responsibilities: Leader Lane Transparency • Conflict Resolution • Operating Focus • Overtime Management ($$, FTE, Headcount, Names)

15. 2. Leader Behaviors: • Current Leaders – Current Responsibilities (Leader Performance Improvement System) • High Performing: • Developmental: • Dysfunctional: • Benchstrength (Leader Identification, Selection, Training, and Competency System) • Openings vs. Applications • Leader Churn • Internal Churn • External Attrition

16. Team Engagement: (Engagement Improvement System) • Engaged: • Disengaged: • Actively Disengaged: • Leader to Led Goal Alignment • Workforce Churn • Internal Churn • External Attrition • Absenteeism

17. 4. Business Performance: • Team knows the Score and how to move the needle • Near Perfect Situational Awareness and focused problem solving

18. Team Performance Assessment • Competing/Engaged: Playing to Win! • We Own the Business: Ownership • Maniacal Customer Focus • How good can we be? • Participating/Disengaged: Playing • You Own the Business • Boss Focus; Customer Irrelevant • We are doing fine, “Why Change?” • Blaming/Actively Disengaged: Watching others Play • I am Entitled to my pay check • Boss and Customer are the Enemy • You OWE me

19. Measuring Team Performance Exercise

20. Alignment: 1. Every teammate understands what we do and how we make money. (Business 101) SD D A SA 2. We are an aligned, self-disciplining team from the Plant Management to the 1st Line Supervisors where we know our responsibilities and the responsibilities of our teammates. (Roles and Responsibilities) SD D A SA

21. Leadership: 3. What percentage of your current leadership structure fall in the following categories (Current Leaders – Current Responsibility Performance Improvement) High Performing (Consistent Best Leaders) ____% Developmental (Moving in the Right Direction) ____% Dysfunctional (Should not be in the position) ____% 4. . We have a solid “Bench” of future leaders who are ready to step into leadership positions with minimal preparation and low risk to business performance? (Future Leader Identification, Training, and Development System) SD D A SA

22. Team Engagement: • The Engagement Distribution of our organization is: (Team Engagement Improvement System) Engaged (Go To Teammates) ___% Disengaged (Getting a paycheck) ___% Actively Disengaged (Doing positive harm) ___% • Does our Talent Acquisition and Retention System produce New Team who are pre-disposed to become Engaged upon assignment to their 1st Lead. SD D A SA

23. Business Performance: (Return on Investment: Process or People) 6. How good can you be? If you ran a perfect process how much better could you be in terms of increased productivity? ____ %

24. Army Basketball Team 1975-1976 FEAR & READY TO PLAY!

25. Task Force 2-4 Cavalry Tactical Operations Center TeamFeb 21, 1991 - Northern Saudi Arabia FEAR

26. FEAR

27. Leader Courage • Your people know you and understand your personal commitment to get better and you need to see their commitment in their eyes and they yours. • I have near perfect situational awareness • I know what the plan and goal is and how to measure progress • I know where the risk is and I will lead from that spot • I know what I am doing and what right looks like • I trust my leadership has a plan and knows what they are doing • I trust my team to do what I tell them to do • I know the difference between risk and gamble (worst/best vs. acceptable/unacceptable • I know who will help me when I can’t solve the problem myself • My Leader is doing everything they can to help me Win!

28. Golden Rule of Leadership they Treat your subordinates how you would like to be treated. …1 at a time!

29. The Organization Takes on the Personality of it’s Leader!Character

30. Who is the Heartbeat of your Business? Have we created an environment where they can Win?

31. What do we do everyday to help them Win?Competing or Participating

32. I will always place the mission first I will never accept defeat I will never quit I will never leave a fallen comrade

33. Not Today NOT TODAY!!

34. Focus on WHO before WHAT November 2011 October 1975 Blue Slip

35. Play Like a Champion!Your Team Deserves It. Joe Barto jbarto@tmgva.com 757-218-8444