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2009 RCA TV Product Support Lineup

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2009 RCA TV Product Support Lineup

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    1. 2009 RCA TV Product Support & Lineup

    2. AGENDA TTE & Partners Service delivery concept 2009 Product Line-up Chassis level service overview

    3. 2009 RCA TV PARTNERS & SERVICE DELIVERY MODEL

    4. PARTNER LINE-UP TTE – manufacturer of RCA Television DEX – replaces Thomson as Aftersales Management Agent American Systems – service network manager On Force is a service dispatch / management tool that is used by American Systems Support Techs – provides tech-line service and service triage (part determination) for consumer in-home IW repairs

    5. OVERVIEW OF NEW MODEL Extension of Service Bench thru August 14 Consumer IW claims started processing thru On Force yesterday Dealer work claims will continue to be filed thru Service Bench thru the August 14 date No change to Warranty Policies Aaron’s warranty remain the same – 2 years or 18 months based on product Still have mileage allowances where required No panel replacement Elimination of tiered rates in favor of flat rates – including No Fault Found rate New Claims process through American Systems will be very similar to Service Bench No change to Out of Warranty procedures Extended hours of techline (9AM to 5PM) New Servicer Website

    6. DISPATCH THRU ON FORCE

    7. DEALER / STORE STOCK CLAIMS

    8. PARTS PROCESS TTE has purchased all parts from Thomson LCD and appropriate Legacy parts transferred to DEX(Columbus,Oh) Weekly parts planning and procurement process TTE assumes responsibility for parts rebuilding I/W and O/W LCD and I/W Legacy parts thru TTE Legacy (PTV/DLP/CRT) O/W parts thru MCM (contract in process) Canadian parts thru Global I/W parts will be sent at N/C New Web Portal for parts ordering(www.ttetech.com)

    9. 2009 RCA TV Product Line-Up

    10. Line-Up of HD Models

    11. Line-Up of FHD Models

    13. Overview Alignment and Test Procedures for three groups of models 60 Hz refresh rate TV models FHD models: LxxFHD41 and LxxFHD37R HD models: LxxHD41and LxxHD31R LCD TV/DVD models LxxHD35D and L22HD34D 120 Hz refresh rate TV models LxxFHD2X48 Software Update Procedures for all models Troubleshooting Overview Disassembly

    14. Alignment and Test Procedure FHD models LxxFHD41 and LxxFHD37R HD models LxxHD41and LxxHD31R Difference between FHD and HD in the model name indicates the resolution of the panel, FHD is 1080p, and HD is 720p The models with the “R” suffix are carry over cabinets, but the chassis and panels have changed. (no compatibility with 08 models) The “R” suffix does not indicate rebuilt or refurbished product.

    15. To Enter the Service Mode Press the MENU key on the remote and select the PICTURE menu Move the cursor to highlight CONTRAST Press “9 7 3 5” within six seconds Factory menu appears on left side of screen

    16. Factory Menu (Service Menu) Factory Hotkey: when “On” enters factory mode when OK button on remote is pressed. Warm-up: “On” displays noise from analog tuner to age panel before initial factory alignment ADC- analog to digital converter calibration

    17. Factory Menu (Service Menu) cont. White Balance: set color temperature for warm, normal, and cool modes Shop: reset to out-of-box condition NVM reset: initialize EEPROM settings for start of production line (centers all alignments Preset factory channels: adds channels to scan list to match signals in factory

    18. Factory Menu (Service Menu)cont. Power on mode: can choose Standby, On, or Last (What the set will do when AC is applied, normally set to Last) USB update: to update software Tuner Select: auto detect the tuner (two vendors for the part) not necessary for service

    19. Software Update Copy the software (AppBase.bin) into the USB root directory Use caution, all files must be named the same, but the software is not the same Set may not display a picture if the wrong software is loaded. Turn on the TV Insert the USB device (USB jack on side jack panel) Enter the service menu Press menu Select Picture menu Select Contrast Enter 9 7 0 5 within six seconds

    20. Software Update cont Select “USB UPDATE” Press OK and enter the USB update menu Select USB Update and press ok

    21. Software Update cont. TV will auto-detect the USB device and list the update files in the USB update file list Select AppBase.bin item and press OK

    22. Software Update cont. Select UPDATE START and press OK When finished, the set will display “Completed” in the info banner at the bottom of the screen. Do Not remove AC power during the update! Remove the USB device and cycle the AC power to reset TV

    23. Update in Progress

    24. Software Update cont

    25. Download Complete

    26. Panel Updates are similar

    27. TV/DVD Combo Models L32HD35D, L26HD35D, L22HD34D Features are similar, the L22HD34D has fewer I/O jacks (so lower model number) Service menus and modes different from TV only models.

    28. SERVICE MODE LIST There are several service modes that are entered with a combination of a key press on the remote and a key press on the front panel. (Hold both for more than two seconds simultaneously) The following work when the set is in the TV mode: To Clear the V-Chip Password: hold the Volume Down key on the set and the “0” key on the remote for more than two seconds. To RESET the set to “out-of-box” condition (delete channel scan list, passwords, etc.: Hold the Volume Down on the TV and the 1 button on the remote for over two seconds. To check the MICON version and Checksum data: Press the Volume Down key on the set and the “8” key on the remote for more than two seconds.

    29. Service Mode List (DVD mode) To reset the DVD module (to beginning of production line state): Hold the volume down on the TV and press the “4” button on the remote for more than two seconds. To release the Parental lock on the DVD: Hold the “Stop” button on the TV front panel and the “7” button on the remote for more than two seconds. To display the firmware version: Hold the “Stop” button on the set and the “1” button on the remote for more than two seconds. (Note: this feature is not used for normal service.)

    30. Service Mode List Cont. The following two modes will work in both TV and DVD modes: The number of hours of power on operation can be checked by holding the volume down button on the TV front panel and the “6” button on the remote for more than two seconds. (the number of hours is shown in hexadecimal notation) In addition, this mode allows the writing of data to individual EEPROM locations in case the EEPROM is changed. To enter the Service Mode: Hold the volume down button on the TV and the “9” button the remote for more than two seconds.

    31. TV Software Update Procedure for TV/DVD Combos Download the software file to a USB device Change the name of the software to AppBase.bin (The name is the same for all screen sizes so use extreme caution when selecting and naming the file.) Turn the set on and pull the AC power. (This ensures that the TV will come on again when next plugged in) Remove the access cover on the back of the set and insert the USB device.

    32. TV Software Update Procedure continued Connect to AC power. The update begins automatically. Do not remove AC power during the update process!

    33. TV Software Update Procedure cont. When the update is complete, the checksum screen is displayed The checksum info is for the old software, not the code just loaded! After the update is complete, remove the USB device and cycle AC power.

    34. DVD Firmware Updates In the extremely unlikely event of an update to the DVD firmware, download the software to a bootable CD-R. Turn on the TV, switch to DVD mode Insert the CD-R Follow the directions on the screen

    35. 120Hz Models LxxFHD2X48 Due to panel supply issues, these models are coming late in the model year and volumes will be small. The service menus and software update procedures are similar to last year’sLxxHD22 series models. To enter the service mode: Press “menu” and select the “picture” menu Scroll to “contrast” Enter “9”, “7”,“3”, and “5” within six seconds. A letter “M” will flash on the left side of the screen if in service mode. Press Menu for the service menu

    36. ADC Calibration ADC (analog to digital converter) calibration should be done for every analog input. It is necessary to use the correct input signal for the alignment. The alignment is automatic

    37. Factory Menu 1 Contains alignments for color temperature, peak white, black level Presets for Dynamic Black Offset, sub black level and sub peak white. Store results when exiting this screen.

    38. Factory Menu 1 Cool color temperature Only highlights are adjusted for warm and cool color temperatures. Lowlights have a fixed offset from the normal setting. May be necessary to readjust normal after the warm and cool are adjusted

    39. Factory Menu 2 The first item IFC is a preset and should not be changed. NVM INIT is used to preset the software for alignment in the factory. It can overwrite alignment data. (There should be no reason to ever change NVM init in the field) Shop End is used to reset to Out-of-Box condition. It will remove all passwords, channel scan lists, and parental controls. Burning Mode is used to “age” the set on the assembly line to warm the panel for alignment. It should not be used for service. SRS mode selects between SRS TruSurround and SRS Wow. The set already comes with the highest of the SRS types, but it is possible to replace it with the lower performing SRS Wow.

    40. Software Information Menu Contains main software version Contains firmware version for several ICs Contains hardware ID for main chipset

    41. Software Update procedure Create a folder named “Upgrades” on the USB device Copy the new software and a file named NvmfromUsb_dev.upg to the USB device Change the name of the NVM file to NVM.bin Plug the USB device to the USB port on the TV

    42. Start Software Update Remove AC power Press and hold the arrow down button on the remote while connecting the AC power. (requires long arms or two people) After about five seconds release the arrow down button. The set will come on and display the software update interface Use the arrow keys on the remote to select the desired file, and the OK key to begin the update You will be asked to confirm the update Press Menu to return to the software list to select another file to update. When all updates are complete, remove AC and the USB device to reset the TV

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