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Ron Sedlock ASQ Jacksonville Education Chair Phone: (352) 473-6095 (352) 473-6096 E-mail: rsedlock@msn.com www.thequalitycatalyst.com. Back to Basics. Quality Function Deployment (QFD). The Voice of the Customer. QFD in 15 minutes. History The House of Quality

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quality function deployment qfd

Ron Sedlock

ASQ Jacksonville

Education Chair

Phone: (352) 473-6095

(352) 473-6096

E-mail: rsedlock@msn.com

www.thequalitycatalyst.com

Back to Basics

Quality Function Deployment(QFD)

The Voice of the Customer

qfd in 15 minutes
QFD in 15 minutes
  • History
  • The House of Quality
  • The Voice of the Customer (VOC)
  • Deploying the VOC
  • Personal Use
what is qfd
What is QFD?

Quality Function Deployment is a design planning process driven by customer requirements.

  • QFD deploys “The Voice of the Customer” throughout the organization.
  • QFD uses planning matrices -- each called “The House of Quality”.
slide4

Voice of the Designer

Voice of the Customer

deploying the voc

Technical

Requirements

Customer

Requirements

Product

Requirements

Technical

Requirements

Process

Requirements

Product

Requirements

Control

Requirements

Process

Requirements

Deploying the VOC
the objectives of qfd
The Objectives of QFD
  • Determine the voice of the customer.
  • Examine the company’s response to this voice.
coming attractions
Coming Attractions

Next Month ---

α and β error

“Know your risks”