Ron Sedlock ASQ Jacksonville Education Chair Phone: (352) 473-6095 (352) 473-6096 E-mail: firstname.lastname@example.org www.thequalitycatalyst.com. Back to Basics. Quality Function Deployment (QFD). The Voice of the Customer. QFD in 15 minutes. History The House of Quality
Quality Function Deployment is a design planning process driven by customer requirements.
Voice of the Customer
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α and β error
“Know your risks”